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#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

We own and operate 25 storage facilities across the country. Operating at this scale has its benefits and challenges. ❌ We constantly have items in need repair or replacement across our portfolio. ✅ We can afford to hire a full-time maintenance coordinator. ❌ We are dealing with theft and break-ins nearly every week. ✅ We can afford to invest in portfolio-wide security monitoring solutions to become more proactive about stopping theft. ❌ We have hundreds of different unit SKUs across different properties that need to have their rates constantly re-priced. ✅ We can afford to invest in building our own data-driven workflows to help us automatically re-price units, determine rent increases on existing customers, etc. ❌ We have thousands of customers that call us to make payments or ask questions. ✅ We can afford to staff our own in-house call center to service customers in a high quality manner. -- Managing 25 facilities with proper resources is MUCH easier than trying to manage 2-3 without staff, systems, software etc. Scale = more problems, but more money to solve them.

#hiring Technical Support Team Lead, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #ITCommunications Apply: https://lnkd.in/grjNf5YZ The Technical Support Team Lead oversees and manages a team of technical support professionals who provide hardware and software technical support to customers, internal users, and internal IT support functions. This role involves a combination of technical expertise, leadership skills, and customer service best practices to ensure efficient and effective resolution of technical issues, as well as overseeing the provisioning, fulfilling, and shipping of hardware orders and supporting internal IT needs.Team LeadershipLead, mentor and coach a team of technical support specialistsSet performance standards, monitor progress and provide feedback to team membersFoster a positive and collaborative team culture that promotes excellence in serving customersTechnical ExpertiseDevelop and maintain an in-depth knowledge of Skykit hardware and software products and solutionsAssist team members in troubleshooting complex technical issuesStay up-to-date with industry trends and emerging technologiesManage ServiceCloud workflow and ticket processingCustomer SupportRespond to escalated customer inquiries and issues, ensuring timely resolutionHandle complex technical problems and guide team membersCollaborate with other departments to improve overall customer experienceProvisioning and Hardware FulfillmentOversee the provisioning of hardware and software resources for customers and internal users and ensure accurate and on-time fulfillmentMonitor and track hardware inventory levels and coordinate with Product and Accounting to prevent shortages or overstock situationsShipping & LogisticsManage the shipping and logistics process for hardware orders ensuring timely delivery to customersMaintain shipping and tracking systems for hardware ordersCollaborate with shipping vendors to minimize shipping costsInternal IT SupportOversee and provide IT support to internal teams, assisting with troubleshooting and problem resolutionProcess ImprovementIdentify and implement improvements in technical support, provisioning, fulfillment and IT internal processes and proceduresContinually streamline workflows to enhance efficiency and productivityMonitor and analyze support metrics to identify areas for improvementDocumentation & TrainingMaintain and ensure documentation is up to date for hardware and software support, provisioning, fulfillment, and internal IT support proceduresProvide training and knowledge-sharing sessions to team membersEnsure team members have access to the necessary resources and toolsReporting & CommunicationPrepare and present regular reports on team performance, provisioning, fulfillment of key metricsAssist in forecasting support needs, hardware orders, internal IT requirements, and resource allocation

#hiring Technical Support Team Lead, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #ITCommunications Apply: https://lnkd.in/grjNf5YZ The Technical Support Team Lead oversees and manages a team of technical support professionals who provide hardware and software technical support to customers, internal users, and internal IT support functions. This role involves a combination of technical expertise, leadership skills, and customer service best practices to ensure efficient and effective resolution of technical issues, as well as overseeing the provisioning, fulfilling, and shipping of hardware orders and supporting internal IT needs.Team LeadershipLead, mentor and coach a team of technical support specialistsSet performance standards, monitor progress and provide feedback to team membersFoster a positive and collaborative team culture that promotes excellence in serving customersTechnical ExpertiseDevelop and maintain an in-depth knowledge of Skykit hardware and software products and solutionsAssist team members in troubleshooting complex technical issuesStay up-to-date with industry trends and emerging technologiesManage ServiceCloud workflow and ticket processingCustomer SupportRespond to escalated customer inquiries and issues, ensuring timely resolutionHandle complex technical problems and guide team membersCollaborate with other departments to improve overall customer experienceProvisioning and Hardware FulfillmentOversee the provisioning of hardware and software resources for customers and internal users and ensure accurate and on-time fulfillmentMonitor and track hardware inventory levels and coordinate with Product and Accounting to prevent shortages or overstock situationsShipping & LogisticsManage the shipping and logistics process for hardware orders ensuring timely delivery to customersMaintain shipping and tracking systems for hardware ordersCollaborate with shipping vendors to minimize shipping costsInternal IT SupportOversee and provide IT support to internal teams, assisting with troubleshooting and problem resolutionProcess ImprovementIdentify and implement improvements in technical support, provisioning, fulfillment and IT internal processes and proceduresContinually streamline workflows to enhance efficiency and productivityMonitor and analyze support metrics to identify areas for improvementDocumentation & TrainingMaintain and ensure documentation is up to date for hardware and software support, provisioning, fulfillment, and internal IT support proceduresProvide training and knowledge-sharing sessions to team membersEnsure team members have access to the necessary resources and toolsReporting & CommunicationPrepare and present regular reports on team performance, provisioning, fulfillment of key metricsAssist in forecasting support needs, hardware orders, internal IT requirements, and resource allocation

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Hiring the right Process Server is the first big step in your case after filling your legal documents. Hiring the "WRONG" one could be a "DISASTER" for your case. Here are the Top 5 Downfalls Hiring and Inexperienced one. #HireExperience #ProffesionalProcessServer #TrailFinderIncAreTheExperts #TrailfinderINC #ServeLegalPapersRight

What a delightful moment to hear of, one that resonates with me personally. This value is one of a few that got me started in IT many moons ago. It continues today in my philosophies in moving forward to make the world a better place for humans through digital technologies. How are we inspiring our future technologists?

😎I am a L1 - L2 IT Field Engineer for a client of the company I work for, and I heard something that made feel like the message hasn't spread across properly, or maybe the person whom this comment came from is just reluctant to change his perception about the IT support currently offered...here it goes: 👇 🛎️I received a ticket, checked the issue, decided to verify it personally onsite, and organized everything to fix the issue the same day. When I got to the caller, I fixed the issue, took just over 5 minutes to fix it, however, I couldn't resist and asked "how long have you been dealing with this issue for" and the end user answered "6 months, there abouts"...I looked him in the eye and asked him: why did you raise the ticket just until today? Why not before?...and here the words that pulled my strings: naaah, I just gave up on IT. 😯 Please, IT boys and girls: if you hate working in any type of IT environments where you have to use your face or voice to deal with frustrated and almost out of control end users, find another job, something miles away from IT, you are not made for customer service! Stop screwing up on IT companies, IT people, and IT "roles". It is stupidly hard to make end users and companies to change their perspective towards IT Support Technicians! Do the right thing* or do it right** please! 🤨 #InformationTechnology #ITSuport #ITHelpDesk #CustomerSatisfaction #EthicalLeadership #Ethics

Easy Interview Here!

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