Porsche Financial Services, Inc.’s Post

What do you do when the changing landscape of your industry presents challenges for your business? Bozard Ford, a Florida-based auto dealership, has a team spanning generations and career stages. This was a significant obstacle in achieving their goal: forging a unified workforce focused on superior customer satisfaction. They needed solutions for sustainable strategies to foster enduring excellence. Enter Ice Cold Leader. 🧊 After a two-day seminar and the implementation of Ice Cold Leader's developmental program, these are the results Bozard Ford saw. 👇 Read the full case study ⬇️

🌟 Sifted nominated folk as one of the 4 rising stars in Europe in the Sales & Customer Service space. Appreciate the recognition! We're committed to making the star shine even brighter ✨ Link to the article in first comment

Just finished the course “Customer Service Leadership”

Just finished the course “Customer Service Leadership”

Just finished the course “Customer Service Leadership” Check it out: 

Celebrate major achievements — but don’t forget the small wins! Its often easier in a fast paced sales environment to recognise some team members more than others, based on achievement. This might be because what they produce is more visible than others.  It’s great to celebrate these big wins! Exceeding expectations on sales revenue and growth, equally important is to not forget about celebrating those smaller or less obvious successes, too.  Every sale counts, every customer counts, all achievements count. Recognising each member of my team for their contributions to the business and making a point to highlight achievements that might otherwise fly under the radar encourages continued strong performance.  Excited to share an exceptional 5* Trustpilot review in recognition of great customer service from a very valued member of the Team. #newbusinesssales #victorianplumbing #excellentcustomerservice #recognitions

Another valuable endorsement how Strada will continue delivering excellence in HR and Pay Transformation services for our global clients, with years of pedigree on tap. #transformation #payroll #people #hr #BPO : Taking the journey forward together with you, as one.

Meet Arthur Anthony, a Managed Mobility Services (MMS) Customer Operations Analyst at Motus! Arthur has been with the team for 8 years. If his last meal were a slam dunk, it'd be a steak and salad combo—the MVP of dinners. 😋 Watch the video to learn about Arthur!

Embracing Excellence During World Quality Week 2023 As we celebrate World Quality Week, the theme "Realizing Competitive Potential" reminds us of the pivotal role that quality plays in today's competitive business landscape. Quality is not just a checkbox; it's a driving force behind innovation, customer satisfaction, and the sustainability of our organizations. In a world where customers demand excellence, where markets are ever-evolving, and where competition is fierce, quality sets us apart. It's the difference between simply existing and thriving. It's about delivering value, exceeding expectations, and continuous improvement. Let's use this week to recognize the incredible quality professionals who work tirelessly behind the scenes to ensure that our products and services meet the highest standards. It's also a time to reflect on how we can further leverage quality as a competitive advantage. Quality assurance isn't a one-time effort but an ongoing commitment to excellence. So, whether you're in quality management, a CEO, or part of a team striving for greatness, let's come together to celebrate World Quality Week and reaffirm our commitment to realizing our competitive potential through unwavering quality standards. Here's to a week of reflection, appreciation, and renewed dedication to excellence. 🌍🏆 #WorldQualityWeek #QualityMatters #excellenceinaction

Adam and Paul share the following best practices to help enhance F&I operations: 1. Understand your F&I products at the Professional level. 2. Follow your process 3. The sales manager is the F&I managers best friend. 4. The earlier the F&I professional gets involved in the transaction, the more profitable the transaction becomes. 5. Retention is our ultimate goal. Ascent Dealer Services❤️’s F&I