Persistent Systems’ Post

📈 SaaS Trends in 2024: Get Ready for the Future! 🚀 In 2024, the SaaS (Software as a Service) industry continues to grow at an incredible pace. Here are some key trends to watch: Hyper-Personalization 🎯: Companies are using AI and data analytics to offer ultra-personalized user experiences. Increased Automation 🤖: Business processes are becoming more automated thanks to advances in AI and machine learning. Enhanced Security 🔐: With the rise of cyberattacks, data security in the cloud is more critical than ever. Omnichannel Integration 🔄: SaaS solutions facilitate the integration of multiple communication channels for a seamless customer experience. Vertical SaaS 📊: Specialized SaaS solutions for specific industries are emerging, offering tailored functionalities. 🔍 What does this mean for you? Businesses must be ready to adopt these innovations to stay competitive and meet growing customer expectations. 💡 Which trend excites you the most? Share your thoughts in the comments! 👇 #SaaS #Trends2024 #TechInnovation #Automation #DataSecurity

The Key for Contact Center Transformations: . . . . . . #cx #customerexperience #customersuccess #cloudcomputing #aws #cloud #b2b #b2bmarketing #advertising #digital #digitalmarketing #machinelearning #ai #travel #guide #artificialintelligence #digitalexperiences #marketing #datacenter #it

☁️🎭 Upgrade Your Customer Service: The EPIC Battle – Legacy vs. Cloud! 🌐🚀 🤝 In the ever-evolving landscape of customer service, let's take a moment to appreciate the journey from legacy systems to the cloud. While nostalgia has its charm, let's explore why transitioning to CloudComm 360 might be the game-changer your business needs. 💼🚀 ⏳ Reflecting on the Bygone Era: Who can forget the anticipation of awaiting a fax confirmation? While the past carries a nostalgic allure, in a contemporary landscape that prioritises speed and efficiency, it's crucial to explore the advantages offered by cloud-based contact centres. 🌐💨 #TimelessTransformation #CloudAdvantages 🌐 CloudComm 360: A Glimpse into the Future 🚀 ✨ Lightning-Fast Responsiveness: Embrace real-time communication and bid farewell to the delays of legacy systems. 💡 AI-Powered Intelligence: Let advanced AI handle transcriptions and analytics, unlocking new levels of operational efficiency. 📊 Data-Driven Decision-Making: Delve into comprehensive data insights for informed and strategic business moves. 🏞️ Anytime, Anywhere Accessibility: Break free from geographical constraints and access your contact centre from anywhere with an internet connection. Curious about the possibilities that await beyond legacy limitations? Contact CloudComm 360 for a complimentary 30-minute consultation. Let's discuss how our cloud-based solutions can propel your customer service into the future. 🚀📞 #CloudComm360 #CustomerServiceInnovation 📧 Email: [email protected] 📞 Phone: 0113 519 5360 Don't let your customer service stay stuck in the past. Embrace the potential of the cloud with CloudComm 360 – where efficiency meets innovation! ☁️💬 #FutureForwardCX #ContactCentreTransformation

🚀 Yesterday at SaaStr Annual 2024, Five9 CTO and Head of AI Jonathan Rosenberg, delivered a session on Enterprise Customer Demands from their B2B SaaS vendors. From AI-driven automation to enhanced data + security expectations, Jonathan broke down the top 10 trends shaping enterprise needs today. Key takeaways included: 1️⃣ Ease of use & automation 2️⃣ Data security & privacy 3️⃣ Seamless, personalized CX 4️⃣ Integration with other B2B applications 5️⃣ Real-time analytics & insights 6️⃣ Innovation velocity with control 7️⃣ Responsive, hands-on support 8️⃣ In-country data processing 9️⃣ Ethical AI & transparency 🔟 Contact center modernization Jonathan highlighted how companies can strategically align with these trends for growth, success, and market leadership in an evolving SaaS landscape. 🎤 If you missed the session, it’s clear: to stay competitive, aligning your offerings with these enterprise needs is key. #SaaS #B2BSaaS #AI #EnterpriseTechnology #CustomerExperience #ContactCenter #Innovation #DataSecurity #CX #SaaStr

CCaaS Migration in real time is a huge task. Know more about Enterprise CCaaS Migration with Servion #cloudcontactcenter #customerexperience #CCaaS #Servion

What Is Digital Transformation in 2024? Digital transformation refers to adopting digital technologies to modify or create new business processes, culture, and customer experiences. The ultimate goal is to meet changing business and market requirements more efficiently. In 2024, digital transformation has evolved to encompass AI-driven automation, cloud computing, data-driven decision-making, and customer-centric strategies. Key Components of Digital Transformation: 1. AI & Automation: Automating repetitive tasks and leveraging AI for predictive analytics and decision-making. 2. Cloud Migration: Moving infrastructure and applications to the cloud for scalability, flexibility, and cost-efficiency. 3. Omnichannel Customer Experience: Creating a seamless customer journey across all digital touchpoints. 4. Data Analytics: Using real-time data to inform business decisions, optimise operations, and improve customer engagement. #NCSLondon - Digital Transformation solutions provider in the UK. #businesstransformation #digitaltransformation #businessautomation #CIOs #CTOs #UKNews #UKTechNews

🚀 Revolutionize your contact center sourcing with Cloud Tech Gurus, the CX Innovation Alliance that's transforming the industry! We're not just consultants; we're your catalyst for effortless innovation. Our powerhouse collective of 70+ expert "Gurus" and cutting-edge vendors handles 70% of your sourcing workload, slashing 60+ hours from your project timeline - all at zero cost to you! 💼🕒 With over 3,000 hours of vendor evaluations across 50+ solution categories, we unearth the hidden gems that will catapult your customer experience into the future. Partner with Cloud Tech Gurus and experience: • 🛡️ Protection from relentless sales calls • 🔍 Access to 600+ best-of-breed solutions • 🤖 Cutting-edge tech from AI automation to GigCX • 📊 Unparalleled insights into the latest CX innovations • 🌟 White-glove service tailored to your business outcomes Don't just source technology - unleash the future of customer experience with Cloud Tech Gurus! 🌈✨ Reach out today to learn more. #CustomerExperience #CX #AI #ArtificialIntelligence #CustomerService #ContactCenter #CXStrategy #Innovation

Evolving customer expectations are rapidly creating new opportunities and challenges for executives. Companies prioritizing customer experience are reaping the benefits. Oxford Economics says these leaders have seen higher growth rates in key performance metrics than their competitors. Enhanced business performance can be achieved through a modern technology infrastructure that integrates customer data, delivers customized content across various platforms in real-time, and employs flexible content and digital asset management systems. Leaders who have enhanced their customer experience strategies throughout the customer journey have improved their competencies through data utilization, segmentation, and automating digital interactions. Experts recommend enhancing business with technologies and data strategies that enable personalized interactions at scale, streamline the customer journey, and incorporate a human touch into customer experiences. Source 👉 https://lnkd.in/e2jCimCf #kartaca #cloud #softwareservices

5 𝙍𝙚𝙖𝙨𝙤𝙣𝙨 𝙩𝙤 𝙈𝙞𝙜𝙧𝙖𝙩𝙚 𝙔𝙤𝙪𝙧 #𝘾𝙤𝙣𝙩𝙖𝙘𝙩_𝘾𝙚𝙣𝙩𝙚𝙧 𝙩𝙤 𝙩𝙝𝙚 𝘾𝙡𝙤𝙪𝙙 Migrating your contact center to the #cloud offers several key benefits: ✅ Boost Agent Productivity: Cloud solutions offer features like intelligent routing and integrated #CRM systems, streamlining agent tasks and improving customer query handling. ✅ Reduce Operational Costs: Eliminate expensive on-premise infrastructure and maintenance costs. Cloud solutions operate on a pay-as-you-go model, allowing you to scale resources based on demand. ✅ Drive Business Growth: Highly scalable and flexible, cloud contact centers enable you to expand operations as your business grows, adapting quickly to market changes. ✅ Access Advanced Technology: Cloud providers regularly update their platforms with AI-powered chatbots, speech analytics, and omnichannel communication capabilities, accessible without large upfront investments. ✅ Enhance Customer Experience: Deliver a seamless, personalized experience across channels like #voice, #email, #chat, and social media, leading to higher #customer satisfaction and loyalty. In summary, migrating to the cloud can improve operational efficiency, reduce costs, and deliver a superior customer experience, fostering business growth. #Fonada #Cloudtelephony #Cloudcontactsolution #Contactcenter #Cloudcall #Contactbusinesscenter