Persistent Systems’ Post

While customer experience is a key differentiator in the fiercely competitive #telecommunications industry, delivering it consistently is a challenge. How can you differentiate your services? TCS CX Transformer for Telcos on Google Cloud, a holistic framework powered by #generativeAI, accelerates the speed of deployment of customer applications – providing superior, consistent, personalized, and seamless experiences across the customer’s journey.   Learn how TCS CX Transformer is driving value delivery for Telcos:  https://lnkd.in/dT6F2TbZ #CloudAI #Telcos #GenAI

While customer experience is a key differentiator in the fiercely competitive #telecommunications industry, delivering it consistently is a challenge. How can you differentiate your services? TCS CX Transformer for Telcos on Google Cloud, a holistic framework powered by #generativeAI, accelerates the speed of deployment of customer applications – providing superior, consistent, personalized, and seamless experiences across the customer’s journey.   Learn how TCS CX Transformer is driving value delivery for Telcos:  https://lnkd.in/dzBj_Huf #CloudAI #Telcos #GenAI

While customer experience is a key differentiator in the fiercely competitive #telecommunications industry, delivering it consistently is a challenge. How can you differentiate your services? TCS CX Transformer for Telcos on Google Cloud, a holistic framework powered by #generativeAI, accelerates the speed of deployment of customer applications – providing superior, consistent, personalized, and seamless experiences across the customer’s journey.   Learn how TCS CX Transformer is driving value delivery for Telcos:  https://lnkd.in/e93TEBVG #CloudAI #Telcos #GenAI

Enhance your customer experience with ACES – Avaya Customer Experience Services! Our tailored approach goes beyond technology, understanding and, addressing every touchpoint in your customer's journey. Why opt for Avaya in Cloud Consulting? Here's the ACES advantage: - Global Leadership in #CX - In-Depth Avaya System Understanding - Exclusive Expertise & Cutting-Edge Tools - Streamlined Consulting Paradigm Unlock opportunities in your challenges with ACES: https://bit.ly/3GFuGl2 #ChooseYourJourney

In a service industry your CX is a key pillar of success. Fibrus Broadband recognised after their initial 'build' phase that they needed to focus on this key area and implemented #Genesys with the help of Kerv Experience for Cloud CX 💥 Read about how they transformed the customer experience, taking their Trustpilot score from 1.7 to 4.2, saving money and gaining a huge number of happy customers 👉https://ow.ly/UUft50SJbC9 😁😎🥳 #CXSuccess #HappyCustomers #WorkTogether

Cloud. Data. Customer Experience. Data and Cloud are the foundations of an excellent customer experience. "Data-driven experience" is obvious to all. But why is cloud also a foundation of the customer experience? Actually, for many reasons. Cloud serves as the great democratizer, offering resources and services universally on a pay-as-you-use model so that enterprises of all sizes can leverage cloud provider resources and tooling to create advanced models that brings the power of data-driven to any organizations. In a recent article, Mark Burnard from Amdocs Cloud elaborates on how cloud and cloud data platforms are are pivotal in creating exceptional customer experiences that drive engagement, foster loyalty, and boost customer lifetime value. #datadrivenCX #AmdocsCloud #DTW24 #AmdocsDTW

Customers have specific expectations when it comes to service. They are not afraid to stop using a product or service after having a negative experience. Contact cloud centers are the best options to resolve service issues by: • Enhancing the ability to meet customer needs • Access to better reporting and analytics • An increase in reliability Improve your business’s CX and gain brand loyalty today: https://hubs.li/Q02FsLjg0

In our latest blog post, we explore how user-centric Cloud Contact Center (CCaaS) design creates a smoother experience for everyone, from agents and supervisors to customers. Read the full article to find out how Voxvantage, our cloud platform, can enhance your contact center operations with user-centric features that streamline workflows, enhance productivity, and improve customer satisfaction: https://lnkd.in/g5vNEZ3n . . #CCaaS #CustomerExperience #voxvantage #uxdesigninnovation #cloudcontactcenter #Techblogs #VoxvantageBlogs #LatestBlogs #SoftwareBlogs #TechBlogs2024 #BusinessBlogs #Voxvantage #GCC #Global

Take your customer service to the next level with our cloud contact center solutions. Enjoy unparalleled scalability, flexibility, and efficiency while delivering seamless customer experiences. Future-proof your contact center today. #cloudcontactcentersolutions #cloudcontactcentersoftware #cloudcontactcenter #callcentersoftware #callcentersolutions #ivredgeservices #cloudsolution #customersupport #reliable #scalable

Michael Lewis, CEO of Claim Technology at Insurtech Insights Europe, 2024, discussing the challenges insurers face when attempting to provide good customer experiences while still being reliant on legacy systems. He says: "It's very hard to create great customer experiences using legacy systems, and this is where Claim Technology's automation platform in the cloud enables you to create customer experiences from scratch without worrying about your existing legacy systems." #insurtechinsights #insurancenews #cloud #insurtech #legacysystems