PCH Hotels & Resorts’ Post

The Art of Mentoring Mentees is rewarding today with the right voice to activate their mindset to become strong leaders!

In the ever-evolving world of hospitality, one thing remains constant: the importance of creating unforgettable guest experiences. Whether managing a bustling restaurant, overseeing a luxurious hotel, or leading a dedicated team, our mission is to ensure every guest leaves with a smile. Reflecting on my 11 years in guest relations across five countries, I've learned that success in hospitality isn't just about excellent service—it's about anticipating needs, fostering genuine connections, and going the extra mile to make each visit special. From the smallest details to the grandest gestures, every action we take has the potential to create lasting memories. As I continue to grow in this industry, I'm reminded daily of the power of teamwork, innovation, and passion. Hospitality is more than a job; it's a calling to serve, inspire, and elevate the human experience. Here's to all the incredible professionals out there, working tirelessly to turn moments into memories. Let's keep raising the bar and showing the world what true hospitality means! #Hospitality #GuestExperience #Leadership #PassionForService

live the values ...Especially in hospitality career, you must live every value of integrity, hospitality, and good manners.

🌟 Harnessing Team Dynamics for Service Excellence 🌟 Exceptional service in the hospitality industry starts with a cohesive team. As a Food & Beverage Manager, I've found that fostering a supportive and collaborative work environment is key to delivering the high standards our guests expect at Royalton Hotel International. 🔹 Regular training sessions, team-building activities, and open communication channels are not just practices, but our team's pillars of strength. 🔹 Thriving under pressure is what we do best, turning peak times into opportunities to showcase our exceptional teamwork and resilience. I’m curious to know, what strategies do you employ to keep your team motivated and service-focused in high-pressure environments? #TeamBuilding #CustomerService #HospitalityLeadership #EmployeeEngagement

I'm always pondering my position in the industry. Going it alone has never been my choice, especially after experiencing firsthand the challenges and hardships of the hospitality industry. I feel compelled to contribute something, recalling how my predecessors, teachers, and officers once mentored and cared for me. Living solely for oneself without regard for others wouldn't fulfill me. It's not about my own strength, but rather about hoping to contribute what I can to the industry. Particularly in the service sector, where human interaction is paramount, genuine warmth and connection cannot be replaced by machinery or technology. Finding value and professionalism in service, I believe, requires being moved by serving others first. This aligns with the core values of the company I'm currently with, the InterContinental Hotels Group. Unlike the traditional customer-centric approach, they prioritize and affirm each of us, acknowledging that only when employees are well cared for can they better serve customers, creating a positive cycle. I've come to realize that genuine treatment of others from the heart is truly felt. There's nothing more profound than finding like-minded partners in the restaurant industry who trust and are willing to work hard together, making us the first fully staffed unit before the hotel's opening. In this process, every effort feels worthwhile, and I hope to work together with my colleagues to elevate the industry wholeheartedly for the greater good. The road ahead is long, and the goals are distant, but with enthusiasm and dedication, we'll surely reach higher realms together. Let's encourage each other along the way.

What's the goal of hospitality? Well, it isn't to receive accolades or praise... After photographing hospitality pro Jake Wise, I started to wonder if hospitality was limited to the restaurant and hotel business. Of course it isn't. It's about making a positive impact and leaving a lasting impression through your actions. Regardless of the size or type of business, genuine care, attention to detail, and a desire to exceed expectations, will foster loyalty & build lasting relationships, earning you a reputation as someone who can be relied upon to deliver exceptional results, even when nobody's watching. #peakheadshots

🌟 Meet Diego Hernández Jardón, a talented sous chef from Mexico, now thriving at Palmetto Bluff in South Carolina. 🌟 In this video, Diego shares his journey with Homma Talent and how we supported him every step of the way—from his initial interview to navigating the visa process. His story highlights the dedication and drive that Mexican professionals bring to the hospitality industry. Key Highlights: ⭐ Seamless Process: Hear how our team, led by Perla, ensured a smooth transition for Diego, guiding him through every detail, from paperwork to interviews. ⭐ Cultural & Leadership Strengths: Diego discusses the importance of having a strong culinary and leadership background in a diverse workplace, and how mastering communication in English is key to success. ⭐ The Value of Mexican Talent: Discover why Diego believes that Mexican professionals are a valuable asset to any hotel, known for their hard work, ambition, and dedication to growth. Whether you’re a hotel manager looking to strengthen your team or a professional seeking opportunities abroad, Diego’s story is a testament to the impact that the right talent can have. Watch now to learn more! 🎥 #HospitalityTalent #SuccessStories #MexicanProfessionals #HommaTalent #CulinaryLeadership

Lately, I've been thinking a lot about the difference between service and hospitality. Would you like to know my thoughts? 💭 The truth is that, even if many people think they are kind of the same thing… I sincerely believe they are not! → 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 is the way we do things 📝 All those processes and procedures that we put in place to ensure we deliver our products to our customers in the best way possible. It is something set in stone, something we can learn how to do, every single step. However, hospitality is very different from service. It is all about emotions and how we make our customers feel. → 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 is something intangible, something that comes from our hearts 💙 It's all those emotional connections and bonds that we create between us and our customers: ↳ All those small interactions ↳ Attention to details ↳ And genuine care That will make someone feel valued and special 🌟 Throughout my career, I've had the incredible opportunity to work with truly passionate hospitality leaders from all around the world. And the beauty of it is that, no matter how much I think I've learned from them… There is always so much room for improvement, which makes my professional journey so exciting! Wishing you all a wonderful weekend! #hospitality #serviceexcellence #customerexperience #personalgrowth

Thank you for your advocacy Dani Valent. When it comes to genuine political changes for small businesses in Australia, I recently asked my local Federal MP to table the motion for GST reform in food businesses. Changes could be one way to soften the crippling blow being dealt to the hospitality industry. 💡 My idea is this: Either remove GST from restaurant prepared food, or add GST to the raw goods. Removing GST from each transaction will support SME cash-flow by reducing the quarterly GST bill. And this is certainly the preference. If the cost of goods are GST-inclusive this could make it a more even playing field for the operators that purchase items GST free, transform the food item into a meal and then charge GST on the final product. Any GST incurred during this process can be claimed as a deduction. ‼️ Why does the SME sector bear the brunt of the cost of living crisis, when fossil fuel companies get huge subsidies? I feel it’s time to level the playing field for SME. Australian Restaurant & Cafe Association | SmartCompany | Broadsheet Media | moemina shukur

The Heart of Hospitality: Genuine Care In the hospitality business, success is built on more than just providing a service – it’s about creating memorable experiences that touch people on a personal level. Genuine care goes beyond the transactional; it’s about making every guest feel valued, understood, and appreciated. When we invest time in truly listening to our guests, anticipating their needs, and adding that personal touch, we turn a simple stay or meal into something much more impactful. This is the essence of hospitality – making others feel at home, no matter where they are. Let’s remember, at the end of the day, it’s not just the amenities or the ambiance that keeps people coming back – it’s how we made them feel. Genuine care is not just a nice-to-have; it’s the core of what makes great hospitality. #Hospitality #CustomerCare #GenuineService #CustomerExperience #Leadership