Patricia Raak, MA, CCC-SLP, CPXP’s Post

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Area Experience Leader @ Kaiser Permanente | Certified Patient Experience Professional

Thanks Gregory Makoul for posting your insightful thoughts below: “How can care teams increase quality and safety for the communities they serve? By better understanding their patients as unique individuals. Remember two simple words: Assume nothing” I couldn’t agree more! #humanunderstanding

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Founder, Wisdomics | Melding healthcare delivery science, communication science, and human centered design to improve outcomes in the real-world of contemporary healthcare.

Enjoyed sharing thoughts on Elevating #HumanUnderstanding and some of the novel work we're doing at NRC Health during my Planetree International keynote today -- very grateful for the warm reception. Everyone I talked with at this conference is fully committed to person-centered care, which bodes well for turning aspiration into action when they get home. Remember two simple words: Assume nothing!

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