Oxford Casino Hotel’s Post

GAMBLERS KNOW THE HOUSE ALWAYS WINS! (well they do now!) WITH ODDS LIKE THESE . . . Mrs P-G won £10 from Camelot in an instant win online game. All she had to do was match her number with a set of random numbers. A win is signalled by both numbers being highlighted with flashing lights. This is set out before you play. No highlight no win. Mrs P-G won £10 but saw that she also matched a 2nd set of numbers and they were shown on the screen but not highlighted. The 2nd set meant a pay out of a further £1m in prize money. Or so she thought . . . THE CODING ERROR The numbers were on the screen alright but not highlighted, no flashing lights. A coding error showed the 2nd set of numbers but they weren’t highlighted as this was an error. Camelot refused to pay and Mrs P-G sued. JOAN PARKER-GRENNAN V CAMELOT UK LOTTERIES LTD [2023] As a reason not to pay, Camelot relied on a Term that said they could invalidate a game and not pay out if the outcome displayed was “inconsistent with the result that was PREDETERMINED” . . . by their computer system. Mrs P-G claimed this Term was: 1           Not incorporated ie did not form part of the contract, or 2           If it was incorporated was an unfair term (the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR), or 3          If it wasn’t unfair then on a proper construction its interpretation was ambiguous and so couldn’t be relied on by Camelot. AND THE WINNER IS . . . . . . Camelot. 1           It was held that as Mrs P-G had the chance to read the Terms and ticked a box accepting the Terms, then the Term was duly incorporated. 2           In the nature of a gambling contract being able to invalidate a win due to a software error was reasonable and to be expected. Furthermore, whilst it is established law that onerous or unusual terms must be highlighted at the outset to be binding, in the nature of this contract (chance) the Term was neither unusual nor onerous and did not have to be highlighted. So the Term was not unreasonable. 3          Lastly due to the nature of this contract (chance) a proper interpretation was that if the numbers did not flash on the screen then there was no win. This was clearly stated on the screen before play. Any reasonable player would have understood this. WHAT HAVE WE JUST WON This case is a reminder of just how important it is to have a proper set of bespoke T’s & C’s properly incorporated in to your customer contracts whether with consumers or businesses. (Cut & paste is high risk.) Make sure they are written in plain English so as to be understandable and not hidden away or in such small print they are unreadable. At ALEXANDER BUSINESS LAW SOLUTIONS we review and draw up bespoke Terms and Conditions and ensure they are fit for purpose. ALEXANDER BUSINESS LAW SOLUTIONS are lawyers for business and welcome enquiries on all business related legal matters.

Do you know ... After a game ends, we will send you a 10% discount code. You can gift this code, or buy a game in another city. The important part however is that this code expires in one year. Due to a popular demand, a few days ago, we activated a new functionality. It will remind you periodically, if you have such discount code so that you will not lose it. IMPORTANT: If you purchase a game with said discount code, the game link will not expire.

Interested in attaining or maintaining one of the NASPL-NCPG Responsible Gambling Verification Levels for your lottery organization? Then this webinar is for you! RG experts from the National Council on Problem Gambling and the Massachusetts Council on Gaming and Health provide an overview of the program and what is expected at each level of accreditation. We also cover the benefits of becoming accredited and dive into the research supporting each element, and take a sneak peek into what happens behind the scenes from an assessor’s perspective. 🔗 https://lnkd.in/eGhtVQa

🪙 Did you know that 19% of high school students get lottery tickets or scratch cards as gifts, usually from family? Turns out, these innocent-looking scratch cards can unknowingly trigger gambling issues. Studies even found that the more someone plays scratch cards, the more likely they are to have gambling problems. Regulatory bodies, like the Virginia Council on Problem Gambling and the New York Gaming Commission, urge families to think twice about gifting scratch cards to youths. The lack of analytic thinking in scratch card gambling links to poor choices and more gambling problems. 🎁  Read More: https://lnkd.in/gb9diXTd #gamblingresearch #addictionresearch #responsiblegaming #lotterytickets

New gTLD lottery to return in 2026 Remember The Draw? It was the mechanism ICANN used to figure out which new gTLDs from the 2012 application round would get a first-mover advantage, and it's coming back in 2026. https://lnkd.in/gCpkGxq5

"Terrible service and false promises!" I have been using BetPlays.com services for several months now, and I must express my deep disappointment. Customer support leaves much to be desired. My numerous requests to fix issues go unanswered or receive standard replies. It all started with the website not working properly, and I can't participate in the promotions they advertise. Every time I try to get help, I have to wait hours for a response. The operators seem to not understand the nature of the problem and just waste time asking for additional information they already have. Moreover, despite promises to resolve the issue, nothing changes. I have been waiting for over three months, but there is no progress. Promises that the issue will be resolved "as soon as possible" sound like empty words. Additionally, the CEG seal on the site periodically disappears, which raises doubts about the company's honesty. How can you trust a resource that hides basic licensing information?

Can anyone explain this to me please? The players abuse deposit bonuses. —Especially low-margin slots to maximize winnings. How do you usually operate around it? I've seen operators -excluding specific games -adding specific conditions -setting internal tools (to detect irregular patterns) Everyone goes with a different approach. And we worked more with the providers this year. So if someone could share their experience. ↓Bottom line How do you protect your operations right now from bonus abuse?

Gaming machine venue staff have double the risk of being harmed by gambling addiction. Add that to the rate of harm to gambling consumers that is high-risk - and the loss of one job annually for every working poker machine - perhaps we can explain why there are a lot of empty retail shops especially in country areas? How many reasons do we need to ban these dangerously defective pokies? The taxes in are swallowed up by the costs out - so why do we rely on “tragedy money”? We are kidding ourselves! The only groups to gain from pokies are the political parties that accept gambling industry donations! Taxpayers and citizens all LOSE! While politicians pander to the pokies industry to ensure their own positions as MP’s. Time for us to wake up!

In gaming venues, management and staff play a crucial role in promoting responsible gambling. Here's what they can and can't do: ✅ Can encourage customers to take a break in play by offering them food or drinks. 🚫 Can't serve food or drinks to customers at the poker machine. ✅ Can allow customers to bring back their food or drinks to the poker machine. For patrons with mobility issues, staff can assist in carrying items only after a break in play. #VGCCC #ResponsibleGambling #GamblingRegulation