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FlyXYZ.com #PremierGateways 'Easy to access, Easy to recall' online addresses. "Simplified web access, amplifies online customer engagement!" Shared #AirportImprovements #Airport #Airports #InternationalAirport #FlyLGW #FlyLHR #DigitalRealEstate #LocationLocationLocation Article credits Airport Dimensions

Agoda Media Solutions I used Agoda to reserve a hotel for my guest, booking ID is 1141720577. Prior to the reservation date, I confirmed the booking many times. Every time, I have confirmation that your reservation has been made. When I visited the hotel with my visitor on the day of the booking, I was shocked to see that the reservation had been cancelled, even though I had not received any notification about this from Agoda or the hotel personnel. After so many heated arguments, another hotel was arranged at a different location too far from the destination point. Since I was unable to arrange another hotel in the short span, I chose this option. I reserved a premium suite, but what I got was a lower-quality room with mostly non-working appliances. To top it all off, they charged me an extra Rs. 700 for the room. For both my visitor and me, that constituted physical and psychological harassment. I want strict action against the hotel and its staff and want my entire paid money back with compensation for mental and physical agony.

Priceline/Agoda screwed up my hotel reservation late last night. It was cancelled without my knowledge. Yet the platform kept sending confirmation of my stay and "no more free cancellation" notice and that my card was charged, as late as just days ago. The priceline online bot CS insists that i call Agoda US support number. Yup, as you guessed it, the booking number isn't Agoda's, so this support ticket cannot be opened. At the property, the front desk wants to charge me a "walk in rate", despite helping me to establish that it was Priceline/Agoda who cancelled it as a screwed up. The front desk says it's "policy" and wouldn't check with their duty manager. This mean >RM120 more than my original booking plus the tourism tax. On the spot, downloaded the booking.com app, logged in and did a search. Found another hotel nearby for much less and walked 10 mins in the light rain. Tired but the price difference enjoyed, @paid for my train ride from Kuala Lumpur, the taxi from the railway station and a late dinner @ midnight and this morning's breakfast. Yup, the original hotel lost 3 nights of revenue. The hotel room inventory, (like airline seat or cruise room, is a perishable commodity. Once the night is over, that possible revenue is lost forever, especially when the customer is right at your door step. No big deal for me, it's only business.

As lounges evolve and guest expectations continue to rise, balancing efficiency, profitability, and guest satisfaction becomes increasingly challenging. What are some of the key factors that have been raising the bar in lounge operations? Andrew Van Eeden, VP of Global New Product & Innovations, shares his insights on the elements that are setting new standards in the industry. https://lnkd.in/eaxkt-dh

If you were asked to list the reasons why a potential guest leaves the hotel booking process, what would you say? New research published recently by Adyen in their first Global Hospitality Report highlights the importance of a frictionless payment experience for hotel customers – indicating that 37% of consumers have admitted to leaving the booking journey because they haven't been able to pay the way they would like. Alongside this and many other payment-related findings, they’ve also highlighted three major new trends that should be on our #hospitality #technology radars; the crucial nature of payment flexibility, cancellation policies and how they impact returning guests. https://lnkd.in/exJAzANG   #hoteltech #hoteltechnology #hospitalityindustry #hospitalitytechnology #hotelindustry

At Citybox Hotels, one of our core values is providing guests with a seamless experience from check-in to check-out. That's why we're incredibly proud to introduce our brand new check-in terminals in collaboration with Heisenbug®. This is more than just a fast track solution. The terminals handle everything from check-in to check-out including payment, luggage room access and more. This is the future of accommodation 💫 The beginning of this adventure was actually quite coincidental; We had hired Heisenbug as consultants to assist in selecting a supplier for new check-in terminals. When we realized that none of the existing terminals on the market offered everything we wanted, one of us jokingly said, "Why don't we just make our own then?" The idea started to sink in, and before we knew it, here we are with brand new (and pretty awesome, if we do say so ourselves) check-in terminals 🚀 P.S. The current check-in record stands at 43.2 seconds. Think you can beat it? We dare you to take the challenge and set a new world record! 😎

In the world of hospitality tech, contactless check-in isn't exactly new.  We knew we couldn't just throw another solution into the mix so we took our time and listened 👂🏼– to hoteliers, to guests, to the entire market. What we heard was a need for a system that truly addressed both sides of the equation. 1️⃣ Hotels craved efficiency and a solution that wouldn't gather dust.  2️⃣ Guests, on the other hand, wanted options that respected their privacy, offered a speedy check-in, and empowered them to take control of their experience. That's the foundation we built Vouch Check-in upon. 🙌🏽 We're incredibly proud of what we've created, and more importantly, we're confident it caters to the diverse needs of today's travellers. 🌈 #vouchtechnologies #hospitalitytech #hoteltechnology #hoteloperations #hospitality

Hotel payment by Virtual card in China Two weeks ago I stayed in hotels in Shanghai and Beijing. Shanghai was a new hotel for me and I changed because it agreed to accept a Mastercard Virtual card for payment for my stay. My hotel in Beijing is next door to my office and they have advised that their finance department will not accept a virtual card for payment - this is a work in progress. A virtual card enables central payment for a traveler. It means a company does not have to provide this traveler with a credit card for the large expenses. The data required for reconciliation is captured and so central expense management is simple or automated. While we work with our partners to enable a guaranteed acceptance for Virtual Cards at all hotels I encourage you to contact your AirPlus account manager to optimise your virtual payment when travelling to China. This will ensure you manage your payment centrally secure in the knowledge that your travelers will check out smoothly with the right form of payment, collecting the right data for reconciliation.

Discover the future of #travel #payments in our latest blog post from travel key account manager, Liyana Khan-Bah. Innovation in the #hospitality industry has taken centre stage as customer preferences and expectations continue to evolve. Two insightful sessions during Worldline’s #RiseTravel event from Aman and TFE Hotels shed light on how the guest experience is transforming and how the payment landscape is adapting to meet these changes. Read more: https://lnkd.in/eQ5f-XM9

Boost Your Airbnb Business with Effective Teamwork in the Hospitality Industry Learn the importance of teamwork in the hospitality industry and how it can enhance customer service, improve efficiency, boost morale, increase productivity, and promote adaptability. Discover the benefits of cross-training opportunities for staff. #TeamworkInHospitality #CustomerServiceExcellence #EfficiencyinOperations #MotivatedEmployees #ProductivityBoost #AdaptingToChange #CrossTrainingOpportunities #TeamCollaboration #HospitalityIndustryTips #EffectiveCommunication