Orient Express’ Post

INTRODUCING TO YOU…🥁 #MONDAYMYTHS! A weekly series where, TOGETHER, we will bust 8 myths of the retail industry! Here we go! MYTH #1 : Retail Workers are Mostly Unskilled 👀 FACT: It is true that you often do not need a degree to work ‘on the floor’ at most retail organisations, but it is also true that the employees that come in with a certain level of experience, have a very high adaptability to each organisation and their unique ways. Employees with no prior experience are usually trained in sales, customer service, marketing and other domains through company set up trainings which helps them get on track for a successful future at this retail establishment. MHVPL runs the Motwani 1 training program, which Mrs Gauri Syal Heads. This program helps our parivar to obtain skills and experience to not only help our organisation but also their profile for future opportunities. Myth? Busted! 🔨 We would love to hear your views on this! Comment your thoughts below! #retail #retailindustry #myths #fashionindustry #bangalore #india

🌟 Team Member Spotlight: Makeda Escayg! 🌟 At Qurate Retail Group we believe that our success is driven by the amazing individuals who bring their skills, dedication and passion to our team. HSN is a part of Qurate Retail Group which comprises six leading retail brands – QVC, HSN, Ballard Designs, FRONTGATE, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. Today we shine our spotlight on Makeda Escayg, Sales Strategy Manager. 𝐇𝐨𝐰 𝐥𝐨𝐧𝐠 𝐡𝐚𝐯𝐞 𝐲𝐨𝐮 𝐰𝐨𝐫𝐤𝐞𝐝 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐚𝐧𝐲? I just celebrated my 11th work anniversary in July!   𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐲𝐨𝐮𝐫 𝐫𝐨𝐥𝐞 𝐞𝐧𝐭𝐚𝐢𝐥? I bring product presentations to life and amplify HSN’s brand value across diverse media platforms through cross-functional teamwork, leadership, streamlined processes, creative skills, and vendor relationships within Sales Strategy. I’ve had other roles in my journey. For example, in 2016, I joined the Television Production Supervisor Team, overseeing 40+ technicians and earning the HSN Vision Award in 2017. I also became HSN's first Black female leader in the Television Production team. 𝐖𝐡𝐚𝐭 𝐝𝐨 𝐲𝐨𝐮 𝐥𝐢𝐤𝐞 𝐛𝐞𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐇𝐒𝐍? Quick answer? It’s a cool place to work! Most people are pretty impressed when I say I work at a national TV network where we get to provide solutions, educate and entertain all day.  HSN is also a cool place because my colleagues are supportive, every day is different, and the work my team and I do has a direct impact on the business. Not to mention our customer: We get her and she gets us. 😊 𝐅𝐚𝐯𝐨𝐫𝐢𝐭𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐛𝐨𝐮𝐠𝐡𝐭 𝐟𝐫𝐨𝐦 𝐇𝐒𝐍? There are too many favs! However, I wear Lamik Beauty Revelation Brow almost daily. 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 #𝟏 𝐭𝐡𝐢𝐧𝐠 𝐢𝐭 𝐭𝐚𝐤𝐞𝐬 𝐭𝐨 𝐛𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐚𝐭 𝐐𝐮𝐫𝐚𝐭𝐞 𝐑𝐞𝐭𝐚𝐢𝐥 𝐆𝐫𝐨𝐮𝐩? Be a versatile Subject Matter Expert. Know the role and excel at it. However, one also has to be able to adapt to various functions and/or activities. Our company is ever-changing so the skills one possesses must be transferable. 𝐖𝐡𝐚𝐭’𝐬 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐮𝐝𝐞𝐬𝐭 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭? Raising my 5-year-old son. Outside of that, being a first-generation college graduate on the Bachelor’s and Master’s level. 𝐅𝐚𝐯𝐨𝐫𝐢𝐭𝐞 𝐟𝐨𝐨𝐝? I really loved when my grandmother would make her stew chicken, callaloo, and baked mac n cheese for me when I came to visit her. 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐛𝐚𝐜𝐤 𝐨𝐯𝐞𝐫 𝐭𝐡𝐞 𝐲𝐞𝐚𝐫𝐬, 𝐰𝐡𝐚𝐭 𝐚𝐝𝐯𝐢𝐜𝐞 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐠𝐢𝐯𝐞 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟 𝟓/𝟏𝟎/𝟐𝟎 𝐲𝐞𝐚𝐫𝐬 𝐚𝐠𝐨? Not advice per se but I would have leaned on this scripture a lot more and a lot sooner. “Be joyful in hope, patient in affliction, faithful in prayer.” 𝐎𝐧𝐞 𝐭𝐨 𝐭𝐡𝐫𝐞𝐞 𝐰𝐨𝐫𝐝𝐬 𝐭𝐡𝐚𝐭 𝐛𝐞𝐬𝐭 𝐝𝐞𝐬𝐜𝐫𝐢𝐛𝐞 𝐲𝐨𝐮? Loving, generous, and personable -- according to my beau. 😊

We win when our customer wins! At Genie Bazaar, we firmly believe that our success is intertwined with the success of our customers. 🤝💼 When we prioritize delivering value and exceeding expectations for our customers, we not only foster strong partnerships but also drive our own success. 💪🎯 Every interaction, every solution, and every decision is guided by this principle. It's not just about transactions; it's about building long-lasting relationships based on mutual growth and prosperity. 🌟💼 We participate in their success, their anxieties, their deadlines and treat them as our own as if we were employees of that customer. Got that ethos? We are still hiring across various roles, do check our job posts and feel free to reach out. #CustomerSuccess #WinWin #PartnershipFocused #customercentricity #operations

18 Months Ago, I Completely Lost the Direction for Dyrect... We were a company rooted in India, solely focused on serving our local customers. Fast forward to today, and we’re proud to have expanded our footprint into the US market, working with some amazing Indian brands that are now thriving across the globe. This journey became even more real when I personally spent a month in the US meeting clients, understanding their needs, and witnessing firsthand how our solutions are making a difference in the world’s largest retail market. 🙌 It was an eye-opening experience and reinforced our belief in the value we bring to modern brands. ✨ The best part? We're not just helping brands sell; we’re empowering them to deliver an Apple-like post-purchase experience—delighting customers and setting new standards. If you're a brand looking to elevate your customer experience in India or globally, we're here for you, every step of the way. 🌐 💡 P.S. The screenshot below is from one of our clients—an Indian brand killing it on Walmart US! 📦🇮🇳➡️🇺🇸 Here’s to finding direction, making bold moves, and creating exceptional customer experiences together. 🙌 Muskan Agarwal Yogesh Miharia

Stress Release in Retails Sales: Having fun is an important way for retail sales employees to manage and reduce stress on the job. This involves finding ways to enjoy work and maintain a positive attitude. By having fun, employees can reduce stress, increase job satisfaction, and improve their overall well-being. For more information, if you want to have a discussion or short meeting please don't hesitate to DM to me. Suman Kalyan Saha [email protected] #retail, #retailsalestips, #salestraining, #retailssalestraining, #sumankalyansaha, #sales, #training, #traininganddevelopment,

Reliance Digital Retail Ltd. Ur services are getting worse day by day. You guys have taken delivery and installation everything under your control. But ur services are pathetic. You guys do not seem to care or value a customer’s time. You promise a product delivery in 24 hrs and post delivery in 24 hours your technician shud come and install the product. But each and every purchase made in last 6months, everytime u failed to deliver your promises. There is always delay in delivery and installation. And when we as a customer keep calling you for an update, instead of accepting your mistake and providing a proper time and justification, you guys keep on lying. A customer keeps on waiting entire day bcz of you guys, leaving all work behind and end up getting nothing. Setting right expectations with the customer is a basic! And you are the worst in doing that. Its okay to tell customers that it would need 72 hours but its not okay to keep on lying to customers in the sake of ur so called reputation and false promises! Pathetic service! Reliance Digital Retail Ltd. #reliance #ambanigroup !!

I was not surprised to learn that Reliance Jiomart has closed its doors in our vicinity. It lasted longer than I anticipated. Was it due to competition from D'Mart or local sellers or Mart business-to-business vertical, along with METRO Cash & Carry India operations that it recently acquired.? Surprising observations, the untrained sales associates. Here are a few key observations: Lack of Customer Service: Instead of assisting customers, staff were asking them to fill their own bags. This fundamental service expectation was neglected, highlighting the need for training on basic service skills, such as assisting customers with packing. Poor Employee Attitude: The overall demeanor of the staff felt dim, as if they didn’t want to be there. When employees are disengaged, it negatively impacts the customer experience. Insufficient Product Knowledge: Staff were not knowledgeable about the products or their locations in the store, which frustrated customers looking for assistance. Proper training could have addressed this gap. Missed Competitive Opportunities: Reliance Mart failed to implement competitive strategies, such as offering home delivery within a certain radius or providing discounts on bulk purchases—initiatives that could have attracted more customers. It’s disheartening because building a business takes many sleepless nights of hard work, but it can all come crashing down due to a few wrong hires or poor management decisions. This serves as a reminder that training staff on basic customer service skills and product knowledge is vital. Neglecting these fundamentals can have dire consequences for any business. #CustomerExperience #EmployeeEngagement #RetailIndustry #BusinessLessons #Leadership #Training

tl;dr: So long, and thanks for all the fish. Twenty-three years and 5 months ago, I began the journey that ended last Tuesday. At 21 years old, I applied to my first big-boy job at AT&T in a retail store, where Renford Markham and Troy Mamon gave me a chance after Renford asked me to sell him his pen (the first time I'd seen this technique). In July of the same year, AT&T Wireless (AWE) would split off and the company left behind all of the "old ways" that might hold a wireless carrier back. Most of us remember where we were on September 11, 2001, and I was off work, glued to my TV, while the nation learned that we needed a better communication system in case of emergencies, after no one could get a call in or out for the majority of the day (this is also when I got landline service that I keep to this day). I was able to use my nerdy knowledge of the internet to help get our store moved to a better location, which increased our sales by several times (in fairness, as it became more popular, it got to a point where everyone needed a phone, so that increase was probably inevitable). I made a great living in that role for 5 years, got to be an irresponsible kid with means for a little while before spending a commission and Profit Sharing (AWE fam, remember profit sharing?) check on an engagement ring. For timeline sake, this is around the time that AT&T and Bellsouth bought AT&T Wireless to incorporate it into Cingular Wireless (privately held). After being told that I wasn't ever going to be able to make it into management by an area manager, I proved him wrong and ended up being the one that they sent to other stores to cover when the manager was vacant. Eventually I got wrangled in to a program with Sales Operations where we were trying to get the sales reps to sell AT&T Unity (which coincided with Cingular going public and re-merging with AT&T (T, again) and embrace it. Scott Ford and Tom Burton lead the program, and it gave me a glimpse behind the curtain outside of direct sales. From that point on, I no longer saw my career path going up through the stores, to Area Manager and then Director of Sales, but up through Operations instead. Thanks to Brian Catania and Reed Good taking a chance on the guy who'd 'never be a manager', I was able to find a job in Sales Operations, in Compensation, where I was able to use my experience in the stores, both as a sales rep and as a manager who helped them sort through their commission problems, to try to solve commission and quota-setting problems before they started. Over the last 14 years, I've supported every sales channel (for at least a month), playing whack-a-mole with their weird issues, and learning far more than I ever thought I would, back when I was a kid. **If you weren't tagged in this post, please don't feel slighted, I've had LinkedIn for my whole adult life, so if you're seeing this, there's a very good chance I met you through AT&T, and that's way too many folks to tag in a post.**

■ Why Henkel (who was selling Henko, Mr. White, Pril, Fa, Neem and Margo) and now sold to Jyothy Labs Limited ) was not doing well in India?? 👉 Reason as per my Research: 1) Lack of focus in India business by parent, 2) Hefty investment on brands/Ads, 3) Higher employee cost 4) Sales was more skewed in urban market, 5) Much higher logistics cost due to having only one plant which was located in Karaikal, Pondicherry as they didn’t was to compromise on quality as hence not gone for outsourced, 6) Failed JV between Henkal and Southern Petrochemical Industries Corporation (SPIC), the flagship of M.A. Chidambaram group who worked as forward integration, as its chemicals could be used by Henkel for its products, 7) Higher turnaround time as Indian managers had to wait for approval from Germany for minor questions like changing marketing schemes, 8) Lack of experience employee who came from JV co. (SPIC), 9) No continuous brand support and lack of brand communication as initial television commercials had models with freckles. A few years later, tanned models were used. “Fair skin is considered a sign of beauty in India and had they just stuck to that, 10) Missed the bus when there was opportunity as big guys (Hindustan Unilever and P&G) were fight over price was but Henkel didn’t leverage this opportunity. Please join our Group via using below WHATSAPP LINK for real time update on FMCG/Paints/Restaurants/Daily/Jewellery/Footwear/Liquor/Fashion and Apparels/D2C/Quick Commerce/Online BPC/Ecommerce sector https://lnkd.in/dcama492 Please let me know If Link is not working

This Fellow work's on a Rented Shop besides my Shop. I do not know How many Contacts He has Got in Delhi Police and at What Level they are working there. This Person Always Spits from the 1st Floor as I am not sure What instead of telling him not to do that, He do not Listen and Starts using Abusive Language. Please Share this Video and make it Viral because People must be Aware about Him around where He Lives and His Contacts in Delhi Police despite of the Fact at What Level they are working must be Transferred or Suspended with Due Effect. What kind of Abusive Behaviour is this by the Tenants or Employee working under the Tenants of any Shop ? Any Public Sector Employees, their Family Members, Relatives and Friends must Follow Government Guidelines for Swatch Bharat Abhiyan 🇮🇳 otherwise they must not be Part of any Public Sector Job's either at State Level or Central Level ! BBC BBC Studios BBC News CNN CNN Indonesia CNN Portugal Bennett Coleman & Co. Ltd. (The Times of India) Times Internet Times Now Hindustan Times SunTV Network Limited Navbharat Times Online Dainik Jagran Dainik Bhaskar Group (दैनिक भास्कर) Dainik Bhaskar CNBC CNBC-TV18 CNBC Arabia TV Republic Aajtak Campus ABP Network ABP Group IndiaTV News ZEENEWS.COM Emirates Gulf Air American Express American Airlines American Express Business Barclays Barclays Investment Bank Barclays UK Barclays in India Lloyds Banking Group Lloyds Bank HDFC Bank ICICI Bank Kotak Mahindra Bank DBS Bank Singapore EXPO Sponsored by #ShubhRealEstateConsultants Powered by myARABPATI