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Very well explained the differences between both. Also, OnBrand24's multichannel and omnichannel solutions excel at providing a seamless customer experience. Our solutions- Understanding customer sentiment, Analyzing call recordings and chat transcripts, and Identifying peak call times and preferred communication channels- can further take your customer service to the next level. Let's discuss further on call- https://calendly.com/dataplatr/30_mins?month=2024-03