Ofgem’s Post

✋ Need support managing your energy this winter? Sign up to the Priority Services Register for extra help Help can vary based on your personal circumstances and your supplier but could include what we cover in the video below - and more! More details here👇 http://ow.ly/ommW50M33mp

Here comes the sun!! We're at the Everything Electric Show today, an event powered by solar! We'll be here all weekend sharing tips on managing your energy and saving power around the home. If you're attending do drop in and say hello 👋 #EnergyAware

Ofgem is proud to support organisations through funding from the Strategic Innovation Fund managed in partnership with Innovate UK.   The advancement of projects like this is a significant step towards addressing some of the key challenges facing our electricity network and paving the way for the widespread adoption of low carbon technologies.   #Innovation #Sustainability #Energy #LowCarbon #ElectricVehicles #HeatPumps #StrategicInnovationFund #NetZero #SIF

This week is Baby Loss Awareness Week and as part of that, we are proud to announce we have become the first regulator to sign the Pregnancy Loss Pledge. This is a significant step towards removing the taboo surrounding miscarriages and helping our team when they need it. 1 in 4 will experience this incredibly emotional event. It is the most common kind of pregnancy loss. In an organisation the size of Ofgem, this means there could be hundreds experiencing or have experienced baby loss. At Ofgem, we believe in supporting our team through all of life’s challenges, including the profound difficulties of pregnancy loss. By signing Miscarriage Association's  pledge, we are committed to providing the necessary support and understanding to our employees during such times. We encourage other organisations and regulators to join us in this important initiative, so work is a supportive place for everyone. If this affects you, please follow the link to The Pregnancy Loss Pledge - The Miscarriage Association https://ow.ly/GweS50THCHl

Today we are hosting the annual winter outlook webinar. Bringing together stakeholders from across the energy sector, this event will lay out the #WinterOutlook provisions, presenting a comprehensive view on the security of supply for the electricity and gas networks for the upcoming winter. We will be looking at; 🔹 System margins 🔹 Supply and demand 🔹 Energy markets The event aims to provide NESO (the new National Energy System Operator) and National Gas with a platform to inform key stakeholders and help them prepare for the winter ahead. Over 500 people are slated to attend including industry participants, large non-domestic consumers, trade organisations and representative bodies, commentators, academics, analysts, retail suppliers, and media.

Energy consumers deserve a good service from their supplier, and it’s our job to ensure that they get it. One of ways that we monitor supplier performance is to carry out a regular survey to measure and track domestic energy consumers’ experiences of the quality of service delivered by suppliers. The Energy Consumer Satisfaction Survey, jointly commissioned with Citizens Advice, covers a range of topics including satisfaction with energy suppliers, satisfaction with the dimensions of customer service and experiences of supplier support for consumers struggling with their energy affordability issues. Today we have published the interim report of findings from the July 2024 Energy Consumer Satisfaction Survey where a representative sample of 3,750 domestic energy consumers across Great Britain have been surveyed. It’s important to note that the interim report focuses on the headline findings but doesn’t cover the full breadth of questions explored within the research. The full findings of this research will be published later in 2024. Our research shows that levels of reported satisfaction with customer service have increased and are now back to where they were before the energy crisis at 71%, up from 66% earlier this year in January/February 2024. Satisfaction is improving across several key customer service dimensions including customers saying they found it easier to contact their suppliers as well as increased satisfaction with billing accuracy and information received. We’ve been working hard with the sector to drive up standards and while it’s clear that work is starting to make a difference there is more to be done. That is why we recently published our new Consumer Confidence strategy to drive further improvements across the sector and ensure households are getting the best possible service. We will continue to explore these survey results and other data sources to understand consumers’ experiences and support Ofgem’s work in ensuring suppliers are putting consumers first. You can read the interim report of findings here ⬇️ https://ow.ly/RXfI50TFrUE

We are pleased to announce that energy suppliers have vowed to work together to replace 800,000 Radio Teleswitch (RTS) meters across the UK before the service is switched off next summer. The agreement follows a summit, organised by Ofgem, gathering energy suppliers and stakeholders to find a joint solution to the challenge of upgrading households from the ageing technology before the service ends on Monday 30 June, 2025. The RTS system, which uses radio signals to tell some electricity meters to switch between on or off-peak rates, is no longer viable – and without a meter upgrade, some affected homes, schools and businesses could be left without heating and hot water, or unable to turn off their heating. For more information on how we are supporting consumers on RTS meters ⬇️ https://ow.ly/ijZ250TBXAh

We are excited to launch our new consultation initiative, designed to address regulatory barriers to innovation in the retail market. Our goal is to enable innovation, bringing products to market that not only benefit consumers but also support our journey towards achieving net zero goals. We would particularly be interested in hearing from small to medium innovators looking to bring their product to market. For more information ⬇️ https://ow.ly/nPmC50TAYGL

The quarterly energy Price Cap will change from 1 today.  The new #PriceCap is £1717.   The level is based on the typical use of an average household on a supplier’s standard default tariff.    It's a cap on the energy unit price suppliers can charge, not a cap on our total bills. If you use more, you will spend more.    More on how this might affect you ⬇️  https://ow.ly/xt8x50TzLlP