Oaky’s Post

In a world where business and leisure travel converge, understanding what drives hotel choices is key. We conducted a study for a global hospitality leader to explore the decision-making process of frequent business travellers and occasional leisure seekers in Delhi, Bengaluru, and Mumbai through in-depth interviews, that offered a 360° view of the modern hotel experience. 𝐊𝐞𝐲 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬: 1) The shift to a hyper-personalized travel ecosystem significantly boosted guest engagement, with more direct bookings driven by tailored digital concierge services. 2) The revamped loyalty program saw an increase in repeat customers, especially among business travellers seeking exclusive experiences. 3) Additionally, by integrating safety and wellness into its core offerings, the brand enhanced its reputation for traveller’s well-being, resulting in higher guest satisfaction and stronger customer loyalty. The overall suggestions and transformation positioned the client as a leader in delivering personalized, memorable travel experiences. To know more about how we achieved the results, click below. Manish Narang | R Vishal Oberoi |Manas Gupta | Varun Pathak | Vivek Gupta| Sapna Singh| Raaj Dharmanni| Rahul Bhatnagar| Shalini Singh | Mohit Gour | Aakash Bhasin #travelling #travellers #travelindustry #casestudy #clients #painpoints #solutions #solutionprovider #mrx #marketresearch #businesstravel #leisure #hospitality #hospitalityindustry

⭐ A whopping 88% of respondents say that online reviews are very important when it comes to selecting a hotel to stay at. By actively managing and responding to online reviews, hotels can enhance their reputation and demonstrate a commitment to exceptional Guest Experience. Understanding and leveraging online feedback is key to staying competitive and ensuring guest satisfaction. Stay ahead of the competition by understanding your guests' needs and preferences with BARE 🔗https://ow.ly/WTuP50SniOj #CustomerExperience #CX #MarketResearch #Hotel #GuestSatisfaction #HospitalityIndustry #MysteryShopping #Travel #OnlineReviews #OnlineReputation

What makes a trip away from home memorable? Here are some tips that will help you ensure your guests have a luxury experience that leaves them overjoyed and raving about it to family and friends, or better yet, in an online review: 🌟UNDERSTAND THEIR EXPECTATIONS: Attention to detail is non-negotiable, but attention to personalised detail is even better – send guests a pre-stay survey so they can tell you exactly what they want 🌟STREAMLINE YOUR GUEST EXPERIENCE: Using technology to facilitate extras that guests are expecting with their trip can enhance your guest's overall experience. 🌟MAXIMISE IN-ROOM TOUCH POINTS: The significance of the guest’s experience in their hotel room should not be underestimated. Give guests a way to to let you know how their stay is going while they are still with you 🌟CREATE A NOVEL EXPERIENCE: Lastly, one aspect of enhancing a guest's in-room experience that cannot be taught by technology is to make the experience a unique one. Learn more on our blog: https://hubs.ly/Q02mZ6L30 #guestrevu #guestrevulite #onlinereputation #hotelreviews #hospitality #hospitalityindustry #travel #hotelier

Understanding the Leisure Travel Customer Journey is crucial for hotels aiming to boost guest satisfaction and retention. Our latest article provides strategic insights into how hotels can optimize each phase of the guest’s journey—from the initial dreaming phase to post-stay loyalty. ➡️ Read the full article here: https://lnkd.in/dtn-TBMB #Hospitality #CustomerExperience #TravelIndustry #HotelMarketing

Every hotelier that I’ve talked to is well-versed in the importance of providing exceptional guest experiences. But how can you truly elevate a hotel's offer by giving guests a taste of your destination's truly unforgettable experience? That's where TourExplorer comes in. TourExplorer is a revolutionary platform that connects hotels with local experience suppliers, allowing you to offer your guests a seamless and curated selection of tours and activities that go beyond the ordinary.  From exploring hidden gems and immersing in local culture to indulging in culinary delights, our platform connects guests with the essence of your destination. With TourExplorer, you can: ✅Enhance guest satisfaction ✅Provide guests with unforgettable experiences that will leave a lasting impression, encouraging them to return and recommend your hotel to others. ✅Diversify your revenue streams ✅Generate additional revenue through a commission-based model for each tour booking generated through your hotel's website. ✅Complement your existing offerings ✅Offer a wider range of services beyond traditional accommodations, attracting a broader range of guests and increasing customer loyalty. If you’d like to know more about TourExplorer and how can it help your business, send me a DM 📩 #TourExplorer #hospitality #tourism #guestexperienceplatform

Consumer travel & entertainment up 30% in 2023! 🚀✈️ The hospitality sector as a whole is poised to outpace the broader U.S. economy in 2024, primarily driven by an increase in international travel and consumers traveling to attend entertainment events. Brands can capitalize on this emerging opportunity by: - Crafting a unique customer experience - Leveraging strategic partnerships - Enhancing hotel offerings #HospitalityIndustry #TravelTrends #CustomerExperience

How can a luxury hotel approach its messaging when marketing to business travelers and digital nomads? Well, being a powerful segment of a luxury hotel`s target market, this type of potential guest cannot be overlooked, nor should the messaging that is marketed to them. So what key messaging points cannot be missed in the copy written to them? ✅ Highlighting convenience & accessibility. It`s where proximity to business districts and airports is emphasized, including amenities like shuttle services and express check-in and check-outs. ✅ Showcasing business amenities. These are the exceptional meeting rooms and high-speed internet. ✅A focus on comfort & relaxation. This is by stressing the importance of restful accommodations after a long day, like having access to the state-of-the-art spa.💨 ✅ Including loyalty programs. Mentioning detailed benefits for their frequent traveling needs such as points, upgrades, or exclusive offers. ✅Novelty & storytelling. Sharing testimonials or success stories and crafting narratives around the hotel`s unique offerings, while including high-quality visuals to bring these stories to life in their brains so that it could prompt a booking. Well, you may want to stick around to see what all these and more would look like in writing, not just for business travelers but also for other segments of luxury hotel guests. Hope you found this one insightful.✍ #business #bleisure #LuxuryHotels #Africa #Kenya #HospitalityExcellence #LuxuryLifestyle #LuxuryCopywriting #LuxuryExperience #LuxuryMarketing #Kenya #NairobiLuxury #TravelInStyle #ResortLiving #NairobiHotels #OpulenceInNature #TravelNews #LuxuryHotels

In 2023 has clearly been a rebalancing of guests appetite towards experiences with unparalleled sense of urgency for social life and travels across geographies. Spending on experiences is recovering historical highs, with consumers reapproaching travel stronger than before. How do we as an industry cater to this change? Evolve as an industry? The cookie cuter hotel days are long passed us and luxury travel isn’t viewed the same as it was. This posses a true challenge for us as we continue to navigate through this ever changing landscape we’re in. As for me, I’m excited and can’t wait for the right opportunity to be able to create and innovate what this new world of travel & hospitality will look like. Let’s go for it in 2024! #hospitality #hospitalityindustry #leadership #creative #hotelsandresorts #hotels #travelandtourism #cruiseindustry #cruise #resorts #resortsandhotels #innovation #travelindustry #excitement

🌟 Key takeaways from our webinar hosted by the International Luxury Hotel Association — The Future of Luxury: Wellness Traveler Perspectives 🌟 During a thought-provoking session of the ILHA webinar, our CEO, Muirgheal (Muirelle) Montecalvo, highlighted a transformative idea at the heart of TripFusion's inception. Here’s what we learned: 📞 Online booking struggles: Guests often juggle calls and emails to secure their wellness experiences, signaling a clear need for change. 🛎️ Simplifying the journey: TripFusion was born from the necessity to streamline this process, making online bookings effortless and all-inclusive. 🔄 Meeting modern expectations: We recognize the shift toward digital simplicity, particularly among younger travelers seeking easy, comprehensive booking options. 📈 Boosting hotel ROI: A seamless booking experience not only satisfies guests but also significantly benefits hotels by filling rooms and services in advance. How do you see technology shaping the future of luxury and wellness travel? Join the conversation below. 🗣️ #Hospitality #LuxuryTravel #WellnessHospitality #DigitalInnovation #GuestExperience #FutureOfHotels

🏨✨Every guest deserves VIP treatment, and with the right technology, hotels can scale personalized service effortlessly. Your guests' journey is shaped by every interaction with your hotel. From pre-arrival engagement to post-stay feedback, each touchpoint offers a chance to create loyalty and boost revenue. ✨ Pre-stay: Personalized booking confirmations and inspirational notifications set the stage for a memorable stay. 🛎️ In-stay: Tailored offers cater to guests' specific needs and interests, enhancing their experience. 📝 Post-stay: Timely feedback collection and guest-friendly review options foster trust and continuous improvement. LasoExperience optimizes these touchpoints for maximum impact. 🚀 Dive deeper into the full article and learn how to impress your guests at every touchpoint 👉🏼 https://lnkd.in/d6Xm4avj #guestexperience #hospitalitytech #hoteltechnology