Oaktree Talent Group & Future State Consulting’s Post

HOW IMPORTANT IS CUSTOMER EXPERIENCE IN RECRUITMENT? Some might argue that in recruitment we have two customers. Its not only the invoice payer that is our customer, but our candidates too! They need to have a positive experience in so far as we can control. At Oaktree Talent Group and Future State Consulting, customer experience is at the heart of everything we do. We understand that our engagement with candidates is just the beginning of their journey with us. This initial interaction sets the tone for the entire process, and we strive to ensure that it is a positive, supportive, and transparent experience. Whether a candidate is just starting their career or looking to take the next step, we want them to feel valued and respected from the moment they first connect with us. However, we also recognise the challenges that come with ensuring a consistent and personalised experience for every candidate. With a large and diverse pool of individuals seeking opportunities, it's not always possible to reach everyone as quickly or as thoroughly as we would like. Rest assured, despite these challenges, our commitment to each candidate once they begin their journey with us remains unwavering. We continuously work to improve our processes, leveraging technology and human insight to make sure they get the best representation of our positive intention and skills towards their betterment in the pursuit of their job opportunities. Ultimately, we believe that every interaction with a candidate is an opportunity to build trust and foster long-term relationships. Even when circumstances require us to make difficult decisions, such as rejecting a candidate for a role, we approach these moments with empathy and understanding. We know that how we handle these situations can have a lasting impact on our reputation and the trust that candidates place in us. That's why customer experience isn't just a priority, it's a guiding principle that shapes everything we do at Oaktree Talent Group and Future State Consulting. We received the below feedback from an offshore MBB candidate about their experience with our very own Asha Walsh. This is an important reminder we remain on the right path in how we service our customers and this is the Oaktree and FSC difference that sets us apart from our competitors. #Strategyjobsaustralia #Transformationjobsaustralia #Interimstrategyjobsaustralia

📈 Measuring Success in Recruitment: The Work Link Alliance Approach 🔍 At Work Link Alliance, success in recruitment goes beyond just filling positions—it’s about creating lasting partnerships and delivering measurable value to both clients and candidates. Here’s how we measure success: 1️⃣ Client Satisfaction: We gauge our impact by the satisfaction of our clients. Are we meeting their unique needs? Are they returning to us as their trusted recruitment partner? 2️⃣ Candidate Experience: We believe in building relationships, not just filling vacancies. Success means candidates feeling supported and finding roles that truly match their skills and aspirations. 3️⃣ Time-to-Fill: Efficiency is key. We monitor how quickly we can find the right fit without compromising on quality, ensuring businesses can move forward without unnecessary delays. 4️⃣ Retention Rates: The ultimate measure of success is how well candidates stay and grow within the organizations we place them in. High retention rates reflect a successful match. 5️⃣ Diversity & Inclusion: We’re committed to promoting diverse talent pools and inclusive hiring practices. Success is creating workplaces that reflect a wide range of perspectives. In the ever-evolving world of recruitment, our success is defined by the success of those we serve. 💼 #Recruitment #ClientSatisfaction #CandidateExperience #TalentAcquisition #DiversityAndInclusion #WorkLinkAlliance

Businesses need more than just skilled candidates. They need committed individuals who embody their corporate values and help them outpace the competition. At the core of successful recruitment lies customer service excellence. We’re not just talking about filling vacancies; we’re talking about forming partnerships that last. At The CSP Group, we aim to discuss the importance of superior customer service in recruitment, personal connections, transparent processes, continuous learning and professional standards...

🌟 Rediscover the Heart in Recruitment! 🌟 Today's recruitment is not what it used to be. It often leaves little room to make it personal. It's easy to get caught up in the transactional nature of the industry. 🤔 But what if we told you there's a way to infuse EMPATHY 💕 back into the process? Here are some the key takeaways from reflecting on the changes in recent years: 🔍 Transactional Trap: Recruitment has become heavily transactional, with efficiency overshadowing the human element, reducing individuals to mere resumes and requisitions. 👩💼The Human Element: Despite this, there are agencies prioritizing genuine connections over quick placements. ❣ Impact of Empathy: Research shows that an empathetic approach positively influences candidate satisfaction, client loyalty, and overall business success. 🛠️ Challenges: Time constraints and systemic issues hinder the shift towards empathy. 📈 Practical Steps: Strategies for injecting empathy into recruitment processes include enhancing communication practices, utilizing technology to enhance human connection, and providing ongoing training for teams. 💼 Business Benefits: Adopting an empathetic approach enhances brand reputation, increases client and candidate retention, and fosters trust, leading to more fruitful relationships and increased efficiency. At Expert Connections, our goal is to keep the heart💕 in recruitment, to embrace empathy-driven practices for a more compassionate and successful future. Expert Connections | Mission and Vision: https://lnkd.in/dUacmwV5 💫 #Recruitment #Empathy #HumanConnection #ExpertConnections

After years in recruitment, I've identified the key qualities that make for the best client relationships. When these are present, the hiring process flows seamlessly, and both sides win. Here’s what I look for: Clear communication – clients who are upfront and clear in their needs make the process far more efficient.    Timely feedback – quick, detailed responses keep top candidates engaged and the process moving. Trust in expertise – great clients trust me to do what I do best—without micromanaging. Realistic expectations – understanding the market and setting fair expectations on salary and timelines is key. Mutual respect – professionalism and respect for time and effort go both ways. Fair compensation – clients who value our service understand that competitive fees reflect the quality of our work. Collaboration – the best results come from working together, with clients actively participating. Focus on retention – clients who care about onboarding and long-term success help ensure that candidates thrive. Openness to diversity – embracing a wide range of talent makes for stronger teams and better hires. Positive brand reputation – when clients are known for their good culture and reputation, candidates are more excited to join. My “A” list clients are highly valued by us and when they call, it’s a call we really look forward to. We’ve built lasting partnerships that have grown stronger with time. We've celebrated the wins and stood together through the tough times. Partnerships are rooted in trust, transparency and walking the process together. These qualities help build strong, successful partnerships. If you're considering working with a recruiter, or are currently doing so, I hope this insight is useful.

🎀𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗔𝗹𝗶𝗴𝗻𝗲𝗱: 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝗶𝗻 𝗦𝘆𝗻𝗰😍 Our goal is simple – to 𝙙𝙧𝙞𝙫𝙚 𝙖𝙜𝙚𝙙 𝙘𝙖𝙧𝙚 𝙛𝙤𝙧𝙬𝙖𝙧𝙙, 𝙤𝙣𝙚 𝙡𝙚𝙖𝙙𝙚𝙧 𝙖𝙩 𝙖 𝙩𝙞𝙢𝙚. We consistently ensure that our client (the aged care provider) is represented authentically and impactfully to targeted candidates. We work closely with our clients, digging deep into their organisations until it feels like we’re part of the team. As Brad Carpenter, who has been both a client and candidate with us, says: “𝙄𝙩’𝙨 𝙡𝙞𝙠𝙚 𝙮𝙤𝙪’𝙧𝙚 𝙬𝙤𝙧𝙠𝙞𝙣𝙜 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨.” Brad has experienced our approach first-hand and highlights a few core values that differentiate us: 🐟𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐚𝐫𝐞𝐚 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. From the first meeting to the final hire, our approach remains robust, reliable, and professional. 🐟𝗥𝗲𝗮𝗹 𝗵𝘂𝗺𝗮𝗻 𝗰𝗼𝗻𝘁𝗮𝗰𝘁, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀. We’re committed to meeting face-to-face (in the same room or virtually). By doing this we can 'read the room' and establish a well-rounded job brief and ascertain if a candidate is a genuine fit. 🐟𝐓𝐚𝐤𝐢𝐧𝐠 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐍𝐞𝐱𝐭 𝐋𝐞𝐯𝐞𝐥 For us, recruitment isn’t transactional – it’s about truly knowing the business and the people involved. As Brad emphasises, the way we go about gathering briefs and communicating them to candidates stands out. We work hard to understand the deeper context, so candidates have a complete picture of what the role involves. 𝐎𝐮𝐫 𝟏𝟎𝟎% 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐫𝐚𝐭𝐞 𝐞𝐧𝐬𝐮𝐫𝐞𝐬 𝐭𝐡𝐚𝐭 𝐞𝐯𝐞𝐫𝐲 𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐰𝐞 𝐦𝐚𝐤𝐞 𝐢𝐬 𝐚 𝐩𝐞𝐫𝐟𝐞𝐜𝐭 𝐟𝐢𝐭. 😍😍😍 Here's what Brad has to say about the way we work and his experience working with us from different perspectives.

🌟 We are passionate about delivering a solution-based, high-quality, and collaborative service for our clients and candidates! Here are our core values that drive everything we do: 1️⃣Honesty & integrity are at the core of our values, and we believe in being transparent with our clients & candidates! We take the time to understand the values, visions, and objectives of all our customers, working collaboratively with everyone, ensuring success by connecting the best talent with employers! 2️⃣Excellence in customer service: We strive for excellence in everything that we do, ensuring the highest quality of customer service is delivered and exceptional results are achieved! 3️⃣Trust: We build trust & establish long term relationships with our clients & candidates. Trust is vital within the recruitment process & as an independent agency, we prioritise building & maintaining trust with our customers through transparent and ethical practices! 4️⃣ Personalised Approach: We recognise that each client & candidate is unique with distinct requirements and preferences. Our personalised approach ensures that we take the time to understand their specific needs, goals, and cultural fit. By tailoring our solutions to their individual circumstances, we can provide a more meaningful & effective recruitment experience. 5️⃣Continuous improvement: As an independent recruitment agency, we are committed to staying at the forefront of industry trends, technologies, and best practices. We continuously improve by investing in ongoing learning & development opportunities for our team members. By keeping ourselves updated & embracing new innovations, we can offer cutting-edge solutions & enhance our overall services to you. 6️⃣Diversity & Inclusion: We firmly believe in the importance of diversity & inclusion in the recruitment process & have successfully helped candidates from diverse backgrounds land their dream jobs. We believe in equal opportunities for all. By promoting diversity, we can help businesses unlock the benefits of a diverse workforce, including increased innovation, creativity, & a broader range of perspectives! Call us on 01271 349745, we won't let you down💛

At Talent Solution Partners, we are committed to revolutionising the recruitment industry. Our journey began from personal experiences, where we faced the common frustrations many candidates endure—being dismissed based on resumes alone, lacking clear communication, and feeling undervalued. This inspired us to create a more empathetic and effective approach. We address pain points from a candidate's perspective, understanding firsthand the challenges of being on the other side of the table. We prioritize open communication, set transparent expectations, and provide honest feedback. For our clients, we focus on enhancing your employee branding while you concentrate on growing your business. A candidate's journey with your company significantly impacts your brand. The experience potential employees have with your business can leave lasting impressions, influencing their discussions with family, friends, and colleagues. We see this daily—employee market PR is crucial. Word of mouth from trusted sources spreads faster and more powerfully than any marketing campaign. While you excel in product development and customer experience, what about the candidate experience? This is where we excel. We ensure a supportive and elevated experience for every candidate, representing your brand with professionalism and care. This approach not only raises excitement for your brand but also ensures a seamless and organized recruitment process. The result? Better talent, higher acceptance rates, and improved retention with exceeded client and candidate satisfaction. Often, businesses rush through the hiring process, juggling multiple recruiters and interviews, which can make candidates question their desire to join. Remember, the hiring and onboarding journey reflects your company culture. Ensure those representing your brand convey the right message. We frequently encounter candidates approached by other recruiters who initially declined interest. Through deeper conversations about team culture, business plans, and processes, we often reignite their interest. How much talent do you miss out on due to misrepresentation? At Talent Solution Partners, we don’t just find your unicorn—we engage in endless conversations, advertise your business culture, and gain momentum in the employee market by promoting your business. It's a thorough process, but we play the long game for long-term results. That’s why our clients stay with us for years. #TalentSolutionPartners #RecruitmentRevolution #CandidateExperience #EmployeeBranding #LongTermResults

In a world dominated by KPIs and revenue targets, it's easy to lose sight of what truly matters in recruitment: people. I have long believed in a holistic, person-to-person approach that transcends numbers and focuses on genuine human connections. Here's why we this model is so important: Authentic Relationships: We prioritise building meaningful relationships with both candidates and clients. Understanding their unique needs and aspirations leads to better matches and long-term success. Quality Over Quantity: By moving away from a volume-based approach, we ensure that every candidate is more than just a number. We invest time in understanding their strengths, skills, and cultural fit. Client Trust and Satisfaction: Clients appreciate our dedication to finding the right fit, not just filling a position. This trust fosters long-lasting partnerships and repeat business. Candidate Experience: A holistic approach means candidates feel valued and heard, enhancing their overall experience and increasing their loyalty to our brand. Sustainable Success: Long-term success comes from the right placements, not just fast ones. Our person-to-person model leads to higher retention rates and happier teams. In a KPI-driven world, we at Auxeris are proud to stand out by putting people first. 🤝✨ #Recruitment #HumanConnections #HolisticRecruitment #PeopleFirst #QualityOverQuantity #FutureOfWork

At Talent Solution Partners, we are committed to revolutionising the recruitment industry. Our journey began from personal experiences, where we faced the common frustrations many candidates endure—being dismissed based on resumes alone, lacking clear communication, and feeling undervalued. This inspired us to create a more empathetic and effective approach. We address pain points from a candidate's perspective, understanding firsthand the challenges of being on the other side of the table. We prioritize open communication, set transparent expectations, and provide honest feedback. For our clients, we focus on enhancing your employee branding while you concentrate on growing your business. A candidate's journey with your company significantly impacts your brand. The experience potential employees have with your business can leave lasting impressions, influencing their discussions with family, friends, and colleagues. We see this daily—employee market PR is crucial. Word of mouth from trusted sources spreads faster and more powerfully than any marketing campaign. While you excel in product development and customer experience, what about the candidate experience? This is where we excel. We ensure a supportive and elevated experience for every candidate, representing your brand with professionalism and care. This approach not only raises excitement for your brand but also ensures a seamless and organized recruitment process. The result? Better talent, higher acceptance rates, and improved retention with exceeded client and candidate satisfaction. Often, businesses rush through the hiring process, juggling multiple recruiters and interviews, which can make candidates question their desire to join. Remember, the hiring and onboarding journey reflects your company culture. Ensure those representing your brand convey the right message. We frequently encounter candidates approached by other recruiters who initially declined interest. Through deeper conversations about team culture, business plans, and processes, we often reignite their interest. How much talent do you miss out on due to misrepresentation? At Talent Solution Partners, we don’t just find your unicorn—we engage in endless conversations, advertise your business culture, and gain momentum in the employee market by promoting your business. It's a thorough process, but we play the long game for long-term results. That’s why our clients stay with us for years. #TalentSolutionPartners #RecruitmentRevolution #CandidateExperience #EmployeeBranding #LongTermResults