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2024年9月13日（金）、東京コンファレンスセンター・品川にて開催される「AIとDXで挑む変革と創造 日本が世界で勝つためのデジタル戦略」イベントに、Qualtricsを代表して講演します！🚀 ✨ タイトルは「AIがもたらす人間的なつながり - 顧客や従業員との距離を縮める体験管理の力」。 ✨ このセッションでは、最新のAI技術がどのように体験管理（XM）に活用され、顧客や従業員との関係をより深めるかについてお話しします。データ分析を通じて得た洞察を基に、フィードバックループを構築し、個別化されたエンゲージメントを実現する方法や、人間らしいコミュニケーションによってビジネスの信頼を再構築するアプローチをご紹介します。 ✅ 参加費は無料（事前登録が必要）ですので、奮ってご参加ください！デジタル時代の優れた戦略を共に学び、未来を切り拓きましょう。 🔗 詳細と登録はこちらから：https://lnkd.in/gExTUApS -------------------------------------------------------- On September 13, 2024, I will be representing Qualtrics at the event "Transformations and Innovations Through AI and DX: Digital Strategies for Japan to Compete Globally," held at the Tokyo Conference Center in Shinagawa! 🚀 ✨ My session is titled "The Human Connection Brought by AI - How Experience Management Bridges the Gap with Customers and Employees." ✨ In this session, I will discuss how the latest AI technologies can enhance Experience Management (XM) and deepen relationships with customers and employees. We’ll explore how to build feedback loops using insights from data analysis, achieve personalized engagement, and rebuild trust in business through human-centered communication. ✅ Participation is free (registration is required), so I encourage you to join us! Let's learn outstanding strategies for the digital age and shape the future together. 🔗 More details and registration here: https://lnkd.in/gExTUApS #AI #DX #Qualtrics #XM #ExperienceManagement

5月1日から米国ソルトレイクシティで開催中の「X4」。クアルトリクスのCEOであるジグ・セラフィンの講演内容をZdnetに掲載いただきました https://lnkd.in/gipNSaNv Qualtrics X4 Summit 2024 講演ハイライト: QualtricsのCEO、Zig Serafin氏が、人間らしいビジネスアプローチを推進。生成AIを活用した新しい機能「XM/os2」を発表し、顧客や従業員の感情に焦点を当てたExperience Management（XM）の進化に注目。 顧客との感情的結び付きを強化: Zig氏によれば、AIの導入により「XMは適応性があり、ダイナミックで、自己チューニング可能なシステムになる」。顧客や従業員との一連のやり取りが劇的に変化する可能性があり、企業としては感情的結び付きを構築することが重要とされる。 製品スイートの強化とセキュリティの約束: 新たな製品スイート「XM for Customer Experience」「XM for Employee Experience」「XM for Strategy ＆ Research」が製品体系に加わり、各スイートには新機能が追加されました。また、Qualtrics AIのセキュリティについては、顧客データの保護を最優先事項として保証されます。 ----------------------------------------------------------------------------------------------- Qualtrics X4 event is being held in Salt Lake City, U.S.A., starting May 1. Zig Serafin, CEO of Quartrix, gave a talk on Zdnet Qualtrics X4 Summit 2024 Speech Highlights: Zig Serafin, CEO of Qualtrics, promotes a humanistic approach to business. He presented XM/os2, a new feature that leverages generative AI and highlights the evolution of Experience Management (XM) with a focus on customer and employee emotions. Strengthening Emotional Ties with Customers: According to Zig, the introduction of AI "makes XM an adaptive, dynamic, and self-tuning system. The series of interactions with customers and employees could change dramatically, and it will be important for companies to build an emotional bond. Enhanced Product Suite and Security Promise: New product suites, XM for Customer Experience, XM for Employee Experience, and XM for Strategy & Research, have been added to the product suite, each with new features. In addition, Qualtrics AI security is guaranteed with the protection of customer data as a top priority. #QUALTRICSX4

Discover how we're leveraging the HPE Athonet LLM Platform to propel our users towards peak 'Flow' efficiency. This platform not only accelerates decision-making processes but also enriches collaboration, mirroring the synergy found in perfectly tuned networks. #GenerativeAI #Telecommunications #Innovation #UserExperience https://lnkd.in/dyiUJn2f

Google is introducing a new AI-powered feature called "Take notes for me" for Google Meet, leveraging its #Gemini AI technology. Key Features: Automatic Note-Taking: The AI will capture key points and action items during Google Meet calls, eliminating the need for manual note-taking. Real-Time Transcription: Gemini provides real-time transcription of the meeting, allowing participants to review the conversation later. AI-Powered Summarization: After the meeting, Gemini can generate a quick summary of what happened, including key points and who said what. Mid-Meeting Summaries: Users can access a "summary so far" feature during the meeting to catch up on missed information. Availability and Pricing: - Available to Google Workspace customers with specific add-ons. - Part of the AI Meetings and Messaging add-on, priced at $10 per user/month for most Google Workspace plans. - Currently an experimental feature rolling out to Gemini Enterprise, Gemini Education Premium, and AI Meetings and Messaging add-ons. Usage and Controls: - Users can enable the feature by clicking "Take notes for me" at the top right of the screen during a meeting. - Meeting hosts have control over enabling or disabling the feature if Host Management is turned on. - Notes can be saved to Google Docs and shared with meeting participants. Requirements and Limitations: - Meetings must be conducted in spoken English for the feature to work. - Available on computers and laptops, not mobile devices. - May occasionally produce incomplete or inaccurate summaries due to various factors like internet connectivity issues or inappropriate language. This feature represents Google's push towards an AI-assisted future of work, directly competing with specialized AI note-taking startups and offering a more integrated solution within its Workspace ecosystem. Image source: Google Follow 15minAi for more AI topics!

If the AI transcript and translation feature is running great, I’d love to use it. #Meetings #Transcription #Translation #ZoomAI https://lnkd.in/gAymPYt2

W2M WORLD2MEET (W2M) is a travel company based in #Spain. Part of a larger group, the team was looking for ways to utilize generative AI (#GenAI) to become more productive and further improve its customer service. Together with Microsoft and one of their technological partners Bravent, W2M’s tech team developed a speaking virtual assistant and avatar, able to handle and answer any question from its customers, in multiple languages. Named Mía, the GenAI-powered solution made its debut at the world’s largest tourism trade show and is set to be rolled out to benefit the company’s frontline staff, its customers, and the organization’s technological evolution. It's an exciting innovation which is providing quicker, tailored customer service, which is sending a powerful message to the market and to customers. Read more about this AI win here: https://lnkd.in/gKgD9Ms3 #msftadvocate #GenAI #Azure #Tourism #Spain #Travel

Step into a world where your robotic colleagues aren't just tools, but partners attuned to your work preferences. Welcome to the era of Human-Robot Collaboration (HRC), where AI is not just a buzzword but a reality enhancing our workspaces. At the forefront of this revolution are the trailblazers from the University of Waterloo, Canada. Their groundbreaking research, supported by the NSERC and Canada 150 Research Chairs Program, is not just about robots; it's about adaptive robots. These AI-driven machines are designed to sync with your unique style, whether you're taking the lead or playing a supportive role in collaborative tasks. Gone are the days of one-size-fits-all robotic functions. The team's innovation lies in a system where humans and robots, like the versatile Fetch mobile manipulator, dynamically share tasks. This system plays to each participant's strengths and preferences. Imagine a robot that not only understands if you're a high or low performer but also gauges your leadership inclinations and even adapts to your evolving performance over time. To put this groundbreaking concept to the test, the researchers simulated a real-world scenario. Humans and Fetch robots worked together in strategically placing objects, coupled with a brain-teasing pattern memorization task to keep the challenge engaging. The outcomes are more than promising; they're a glimpse into a future where robots are not just assistants but adaptable team players. This research paves the way for advanced HRC applications across various sectors, from the precision of manufacturing to the empathy-driven world of healthcare. #FutureOfWork #HumanRobotCollaboration #AdaptiveAI #TeamworkEvolution #InnovativeTechnology #AIinWorkplace #HRC #AI #Robots In this future, it's not about humans versus robots; it's about humans and robots co-creating success. By embracing adaptable systems like these, we're not just unlocking a new era of collaboration; we're stepping into a world where human potential and robotic efficiency converge for greater achievements. Source: https://lnkd.in/g5nyFUX2

We’ve been exploring with a workspace designed specifically for human-AI collaboration, that has tools usable by both the user and the assistant. It's different from chatbots and copilots. Early access at getperhaps.com Some more thoughts: 1. The underlying technology in AI is mind blowing - yet the application layer still lags behind this potential. Part of that might be due to issues with interface (ie. chat). 2. In a way, chat and prompt boxes feel like a return to the command line, which can be very inefficient. We’re typing instructions instead of clicking, waiting on the AI before moving on to the next task, and going through way too much text. 3: We’re exploring what a space where you’re working alongside an AI feels like. Think of it like sharing screens in multi-player mode: you get a clearer grasp of what’s going on, can work on tasks in parallel, easily give context, and even edit results directly. 4: Coming up with new interfaces for working with AI will become increasingly important as we go from using it for question-answers to instruction-actions.

A Wave of AI Tools Is Set to Transform Work Meetings An AI-powered wearable from startup Limitless promises to make meetings more productive. It’s the beginning of a wider transformation of human interactions. https://lnkd.in/ebwh2j3M

How UCaaS Will Meet Business Collaboration Demands by Leveraging AI and AR/VR – by Wayne Gratton, Chief Commercial Officer – Nuvias UC: Unified Communications as a Service (UCaaS) is on the brink of a transformative era, driven by the integration of cutting-edge technologies such as Artificial Intelligence (AI) and Augmented Reality/Virtual Reality […] The post How UCaaS Will Meet Business Collaboration Demands by Leveraging AI and AR/VR – by Wayne Gratton, Chief Commercial Officer – Nuvias UC appeared first on Datafloq. #DataScince #ArtificialIntelligence #MachineLearning