Nivoda’s Post

Name: Nivoda on LinkedIn: #customerfeedback #diamondindustry #yourpartnerinbrilliance
Uploaded: 2024-07-16T09:02:56.077Z
Channel: Nivoda
Description: Listening to customer feedback doesn’t just help us develop industry defining tools, it’s critical to helping our customers. Watch the full video at nivoda.com/podcast #CustomerFeedback #DiamondIndustry #YourPartnerInBrilliance

Nivoda

17,266 followers

1mo

Listening to customer feedback doesn’t just help us develop industry defining tools, it’s critical to helping our customers. Watch the full video at nivoda.com/podcast #CustomerFeedback #DiamondIndustry #YourPartnerInBrilliance

2 Comments

Transcript

What is your method of listening to the customer and also if for any of our viewers that want to provide you with feedback that they would like to change to the product or the service, how would they go about doing that? We have a network within our customer base of user champions and they're often the first port of call, but they're not the only port of call. Depending on what it is we want to learn about, we will go out to that segment of users and we will just ask them, can you spend some time with us? We will also do surveys. And sometimes the team works on a consolidated bit of research that will combine customer anecdotes and qualitative feedback with with data and wider research across across the industry. But it's absolutely critical.

criss moris

Bomu Hospital || UX/UI Designer || Technical Writer

Nice discussion

Pratiksha kusange

Supply Chain Consultant

1mo

Well said!

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