Nick Vaus’ Post

How do you capture - and retain - the attention of your customers? Three incredible brands - Ulta Beauty, Vacation Inc. and Fable and Mane - dove into this compelling topic during BeautyMatter’s FUTURE50 panel discussion on ‘Three Dimensional Storytelling: Building a Brand Beyond the Product'.  Today’s beauty landscape is continuously shifting and adapting to breakthrough trends, viral moments and a customer who is more educated than ever before and just as time poor in where their attention - and often their loyalty - lies. So how do you build a connection with them that lasts? The panel highlighted that a hero product and a wealth of data, brought together through the marriage of media, marketing and technology, is no longer enough. Compelling cross-platform experiences are vital, to tell the story of a brand both online and IRL in order to build true connection. I wanted to share three key highlights which I digested during this insightful panel hosted by the brilliant Carla Seipp ✨ The Power of Storytelling While Monica Arnaudo, Chief Merchandising Officer at Ulta Beauty underscored the importance of showcasing a brand’s unique DNA through visually appealing displays that resonate with customers, Akash Mehta, co-founder and CEO at Fable and Mane ensures that every aspect of the brand reflects its Indian cultural heritage - comparing building a brand to creating a kingdom; products are the citizens, customers the invited guests. Lach Hall, founding partner and Executive Chair of Marketing at Vacation, discussed building a brand around authentic personalities, creating an engaging, nostalgic world that naturally generates buzz and social media engagement. 💸 Creative and Cost-Effective Marketing Celebrated for their engaging brand partnerships and joy-filled viral stunts, Lach Hall of Vacation highlighted the importance of creativity over budget, showcasing activations such as the sunscreen-flavoured smoothie at Erewhon Market. Meanwhile Monica Arnaudo advocated for community-focused events over extravagant PR stunts, with Ulta’s "Tiger Tribe" events fostering deeper connections. Akash Mehta shared how Fable & Mane used creative, budget-friendly approaches for SEPHORA’s major Middle East launch. 🤝 Building Authentic Connections Akash Mehta described how drawing inspiration from cultural archives helps Fable & Mane connect deeply with their audience, whilst Hall explained how Vacation has built a creative and passionate team both within the business and their consumers, through brand authenticity that has fostered a loyal community. Monica Arnaudo emphasised the value of founder stories and strong leadership in building brands that resonate with consumers. As the orators of visual identity, we understand the importance of a brand’s ability to build immediate and long-lasting understanding of its USPs. What stands out to you? #industryinsights #beautyindustry #brandstorytelling

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Martin Pentenrieder

Working on world changing technologies | Forbes 30 under 30

1mo

I also found this panel very interesting! I think it is equally important to create personalized and innovative customer journeys. Beauty is not just about the product or brand, it is first and foremost about the personal needs of the customer! ☝

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