Hiring the right people is crucial for any business, but it's especially important for a boutique hotel, where every team member plays a key role in creating a unique guest experience.
This week,I conducted interviews for my first client, a boutique hotel in Diani Beach.
Here’s how I approached interviews to ensure we bring in the right talent:
1. Putting the Guest First.
I dug into candidates’ customer service experiences, asking how they’ve handled tricky situations and gone above and beyond to make guests feel special. At a boutique hotel, every interaction counts.
2. Fitting into the Culture.
A boutique hotel often has a close-knit team. I asked questions that help me understand if the candidate shares the same values and can work well with others in a small, collaborative environment.
3. Wearing Many Hats.
In smaller hotels, flexibility is key. I looked for people who are not just okay with taking on different roles but are excited by the variety. Whether it’s helping at the front desk or stepping in with guest services, adaptability is a must.
4. Sweating the Small Stuff.
It’s often the little things that make a stay memorable. I focused on how detail-oriented candidates are, whether they’re meticulous about maintaining the hotel’s charm or ensuring every guest need is met.
5. Thinking on Their Feet.
Problems will arise, and in a boutique setting, quick thinking is essential. I asked about times when candidates had to solve issues on the spot, making sure they can handle whatever comes their way.
By focusing on these areas, I aim to hire not just great employees, but people who will help create the special, memorable experiences that make a my client's hotel stand out.
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