Author - How to be Second | Helping Seconds/COOs/Integrators own their identity outside their role.
You might be a Second if you've ever written a letter to your boss ASKING to be promoted to a position where you could do all of this: In this new position, I would take over these responsibilities: - Do all the unglamorous shit - Deal with angry customers - Answer painful emails - Work long hours - Be constantly aware that our decisions might be terrible - Slog through dozens of reports on efficiency, competitors, bank accounts, profit lines, complaints, time tracking, billable hours, accounts receivable, and loan payments - Lose sleep when a big customer threatens us - Lose sleep about hiring the best new team member - Lose sleep when the bank account gets low - Lose sleep when someone on the team does something dumb - Lose sleep when we know the team won’t meet a deadline - Lose sleep when we have to let someone go - Just, lose a lot of sleep.
