Myko AI’s Post

Read my full rant here! 👉🔗 https://salesforcedevops.net/index.php/2024/09/14/why-salesforce-trailblazers-dont-care-about-ai/

Every time I see someone share the new “AI Specialist” cert I wonder if that time could be spent better elsewhere. - It’s a bet that the products actually catch on and that: 1) your employer either purchases the products or 2) you are assigned to one of the few implementations that exist. Use the knowledge or lose it. - You don’t actually learn about AI. You learn Salesforce’s (limited) version of it. Can you explain the reasons why hallucinations occur, mathematically? What about the difference between RAG and Fine Tuning - and when to use what? My advice: 💵 Salesforce platform skills will pay the bills for today. 💸 A functional understanding of how AI works (the right use cases, the right processes, the right models) will pay the bills for tomorrow.

Wow, you're #GlovesOff Vernon 😂 It's true that with if we could play with Salesforce AI in any org, I'm pretty sure that more of it would have been sold to our clients (who are requesting AI features !) And the usage-based pricing does not help, because either with Data Cloud or AGENTFORCE (note: AGENTFORCE AGENTFORCE AGENTFORCE), our clients can't really know how much it will cost them, contrary to user-based licenses... so they might be less enthousiast to invest. But if AGENTFORCE can show a real ROI with real use cases , it could change, and I hope it will, coz I would love to provide more AI to our clients... who like us are already using AI... but on ChatGPT where the access is easy, or even with Microsoft 365 with useful stuff like meeting minutes automatically generated for example.

It’s unclear what percent of the customer base has these features, or have seen the AI. I also have a feeling that some customers are getting them for free to help drive demand. So it’s hard to get excited about something I can’t get hands on with (since a POC would be $ and there’s no dev orgs). And it’s hard to get excited about a product I’m not hearing any firsthand stories about since the low penetration. Oh, and then if there’s been any ROI

We should talk again, Slalom has this figured out and are live with a bunch of customers already in Travel, Tech and Consumer Services https://www.slalom.com/us/en/who-we-are/events/dreamforce

Vernon Keenan - Aren't there Dev Orgs that you can sign up for on Trailhead specifically for Einstein Copilot and Prompt Builder? That go along with the exercises? Or has that changed? I know I have used and deployed those orgs before to gets hand on experience with these new AI features. They are not typical Dev Orgs, however, as they only last 5 days before they go the way of the Dodo bird. Which is very unfortunate in my opinion! Great article post, by the way! Salesforce definitely needs to be more inclusive in this and not exclusive.

Vernon Keenan Insightful read, and unfortunate that the entry barriers to learning AI have been raised. I got into Salesforce because one day, on a whim, I downloaded a developerforce PDF, signed up for a my first Dev Org and spent a weekend building stuff on Salesforce. That frictionless, at scale way of inducting people into the ecosystem was powerful, and as you so well put it, lead to this vibrant community. Perhaps, things will change, but only time will tell. Curious to see how much this Dreamforce offers beyond the Agentforce marketing, for those who have real jobs to be done. I appreciate the comments from Nicolas Vuillamy 🦙 amd Chris Pearson on this. They represent the partnership as well as the Salesforce customer side perspective well - and I sincerely hope this is not the Canary in the coal mine moment 😅 Finally, appreciate the call out for GPTfy as a lower barrier to entry for bringing AI to your Salesforce with a 100% BYOM model. Interesting times :)

Probably. I see some get ai associate which is ok. But it's like mainly ethic info and other info and not really using ai tools. This ai associate cert I probably would not take less a company paid for it. There's using the ai tools and then there's building them such as training models and deploying them which you wouldn't really learn on trailhead. To really learn ai you normally learn machine learning and then get to gen ai.

I am still waiting to hear successful implementation stories. And no, that is not the great features admin or devs build, but actually how real end users are using it. How have businesses rolled it out to their users, what is the user experience, has it made time savings, etc. And if Salesforce doesn’t share this, where are the admin, devs etc who can share their experience with the wider community. How easy it is to implement, what did you do, challenges etc.

This has two sides in my honest opinion. One is the obvious -> the business model, the profit! The other one is making the access reliable, secure, and easy. This requires heavy investments which I also understand should not just be given away „freely“. If it would be that easy, there are technical ways doing it by bypassing these roadblocks, unfortunately, it just is not that easy … - thus, the value of Salesforce!