We apparently won a thing. Local Business Person of the Year in Gettysburg.
In our latest blog, we dive into the often-overlooked side of business contests. Sure, winning is great (and we're super grateful!), but we also know these competitions can be more about popularity and less about the quality of work or service. 🤔
We entered not to just win, but to understand the process. What we found? It's surprisingly easy to tip the scales.
So, while we're celebrating 🥳, let's also remember the true measure of a business's worth: genuine customer satisfaction, quality service, and community impact.
Check out our blog for the full scoop and a behind-the-scenes look at business awards.
https://lnkd.in/dmedkN9w#BeAMisfit
Amazing reflection, one I've had as well when 'winning' awards for submissions that cost hundreds of dollars. As a small business owner as well, you have to remind yourself that you are still being recognized and that has significant value. Especially to those of us with small, distributed teams working remotely. Congratulations!
I'll never forget when someone was trying to sell us a plaque as Hagerstown Magazine was recognized as the best publication in Warfordsburg, PA. We might have two subscribers there! Not sure they actually had a contest.
Major lessons can be learned from the feedback of your local customers. Nicholas Stone, Founder and CEO of Bluestone Lane, reflects on a memorable piece of customer feedback that impacts the way he operates his business to this day. Hear more #AmexBusiness insights from Nick and other business owners on the latest season of Business Class. Learn more: https://go.amex/9rZsJc
You won’t want to miss this upcoming American Land Title Association webinar, featuring Gary Gold & Bill Svoboda. Join us next Wednesday to learn more about customer experience and hear the unique perspectives of these two. Sign up through the link in the comments!
As we take this weekend to celebrate Independence Day, let’s also take a moment to reflect on the opportunities we've encountered and those we might be hesitating to pursue.
According to sources 90% of people miss out on opportunities because they don’t believe they can succeed. Based on my own experience I'd suggest the remaining 10% aren't necessarily the smartest—they’re simply the ones who dare to take action.
Sometimes, being overly cautious can hold us back from taking the risks necessary to achieve our goals. If we can find and embrace even the slightest amount courage this can often be the key to success. By focusing on our courage it stops us from overthinking and encourages us to act.
This weekend, think about something you're overthinking or feeling uncertain about. Next week, take a leap of faith and go for it. Whether it’s advancing your career, gaining new knowledge, or improving your overall well-being, a simple touch of bravery might be just what you need.
Enjoy the holiday, stay safe, and get ready to take on new challenges next week!
Ps… the year is 50% done.
#4thofJuly#IndependenceDay#Opportunity#TakeAction#EmbraceBoldness#SuccessMindset
As we celebrate Independence Day, we extend our warmest wishes to our customers, partners, and followers. We are grateful for your continued support and trust in NJ Sullivan Co.
Our commitment to quality, innovation, and customer satisfaction remains unwavering. We look forward to achieving new heights together and continuing to provide you with exceptional service and products.
Have a wonderful and safe 4th of July celebration!
#4thofJuly#IndependenceDay#NJSullivanCo#CustomerAppreciation#Growth#Innovation#whereprecisionmeetsprotection
I Help Organizations Become More Inclusive with Minimal Effort | Professional Speaker | Journalist | Podcast host | Book a Discovery Call to Learn More
Let's have a conversation about attention and what businesses are willing to do to keep consumers walking through the door. Nearly 80% of American consumers say that speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. Therefore, according to PricewaterhouseCoopers, prioritizing technologies that provide these benefits rather than adopting new technologies just to be cutting-edge is preferred.
A McKinsey study found that “60% of consumers say they'll become repeat customers after a personalized shopping experience.”
These revelations shouldn't come as a surprise to David Avrin. He's a popular keynote speaker and consultant on Customer Experience and Strategic Brand Development. The author of 5 books, David has worked with organizations and audiences across America and 24 countries worldwide. His new book Ridiculously Easy to Do Business With A Practical Guide to Giving Customers What They Want--when and How They Want It. To future-proof your business, you need to do more than merely offer high-quality and excellent service. It would be best if you became Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause “friction” (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.
In the pages of this book, you will learn why it’s critically important for you to make it Ridiculously Easy for customers or prospects.
• Have speedy access to service, answers, response, resolution, and delivery.
• Understand why speed has become a primary driver for customer choice.
• Try before they buy—without having to give you their credit card!
• Customers can customize their orders or choose their customer journey. They can also see the price without going through pages of online text or meeting with a sales rep.
• Remember what they are paying for and why they chose you in the first place.
• Cancel a subscription, return an item, or change their mind so you can keep the relationship and sell them something else down the road.
• Trust you, the process, and others sharing their buying experience online.
• Sleep well at night, knowing you have a process to future-proof your customer engagement model.
For more information: https://lnkd.in/gzZpcuqe
Follow: @therealdavidavrin
Get the books: https://lnkd.in/g9SQa5vf....
Poppy Gifting helps deepen your client relationships and saves you time so you can focus on managing your business. Give meaningful gifts, easily—with Poppy.
Business leaders love our service—"Poppy Gifting was a perfect solution to what I was looking for...as a customer service focused service I value the ability to utilize an amazing service," shared Julie Ann.
Poppy deepens your client relationships by sending meaningful gifts with thoughtful care, saving you hours of work.
You're busy with million other to-do's, enjoy the time back to focus on the other parts of your business.
Beechfield Webinar Feedback 🗣👏
We recently hosted an engaging online webinar featuring Ashford Blake from Beechfield Brands, showing all the exciting new styles for Bagbase and Quadra in 2024! 🎉
Venturing into this new channel of customer communication is exciting and we're thrilled to explore how it will enhance our levels of customer support in the future!
See the fantastic feedback we received from one of our attendees! 🗣️
#BeechfieldWebinar#CustomerEngagement#WeArePrestige#CustomerSupport#DigitalInnovation#EducationalWebinar
We would like to feel important, now matter what - we are customers or we are employee. 💁♀️
As a customer, we want to know that our business matters and that our satisfaction is a top priority. And as employees, we want to feel like our hard work and contributions are recognized and valued. 🙌
#FeelingImportant#CustomerExperience#EmployeeEngagement#SpreadPositivity#LinkedInFam
An unwavering focus on quality is not just a business strategy—it's the foundation of lasting success.
In our competitive landscape, businesses that prioritize excellence in every aspect of their operations consistently outperform those that cut corners. As a President of Cedar Cove Ranch, I've seen firsthand how this commitment to quality:
1. Builds customer loyalty
2. Enhances our reputation
3. Drives innovation
4. Attracts top talent
5. Leads to sustainable growth
Remember: Quality isn't expensive—it's priceless. It's an investment that pays dividends in customer satisfaction, employee pride, and long-term profitability.
Whether you are developing a product or delivering service, it is important to remember.
#BusinessSuccess#QualityMatters#LeadershipInsights#CedarCoveRanch
Director at JRS Mar/Com
6moAmazing reflection, one I've had as well when 'winning' awards for submissions that cost hundreds of dollars. As a small business owner as well, you have to remind yourself that you are still being recognized and that has significant value. Especially to those of us with small, distributed teams working remotely. Congratulations!