me, trying to reach a new customer 😂
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CXO | Author of ‘One to One’ | Data-Driven Marketing Leader | LinkedIn Top Voice for Customer Experience and Marketing
The 8 Things I Learned About Extending Customer Longevity: The Blue Zone Method. ------------------ P.S. If you liked this, repost ♻️ this to share with your network and follow me for daily insights just like this. See you here tomorrow!
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OUR JOURNEY STARTS FROM HERE, to a complete finished site and a satisfied customer.
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Our customer success is our success 💫 Elizaveta Shevchenko from TrueLayer breaks down on how Ema changed their customer support process in just a couple of weeks. Learn more at https://lnkd.in/gTg_FfJW #AgenticAI #EmaUnlimited #GenAItools
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This really is so important. A common refrain I hear in my conversations is "Well, if we can keep them beyond X months, then our customers are much stickier." The length of that "tipping point," as Tony calls it, varies company to company. Finding a way to get customers over that hump can do wonders for LTV. Testing, surveys, offers, discounts, trials. There are so many different strategies that can help. You just gotta have drive and the right tools to get there.
📈 If you can retain a customer beyond six months, they'll probably stick around for a lifetime. Listen to our co-founder and CEO tell you why 👇
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Heard of "service with a smile"? 👨💻 Bad news got you sweating?🤔 Discover top insider tips, curated through 25+ years of industry-disrupting customer service, so you can handle tough conversations and your customers stay happy.😍
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Sharing Cirrus Connects' post because let's be honest, seeing CSAT scores plummet is NOT a good look (anyone else feeling that heat?). I know dealing with unhappy customers can be tough, but it's a chance to really impress them! Turning a bad experience into a positive one can build serious loyalty. Cirrus has a great blog with actionable tips to help you boost those scores (https://lnkd.in/e8fkEuK6). They talk about things like personalising interactions, investing in your team, and making it easy for customers to get help. Let's use this as an opportunity to show our customers we truly care.
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Sharing Cirrus Connects' post because let's be honest, seeing CSAT scores plummet is NOT a good look (anyone else feeling that heat?). I know dealing with unhappy customers can be tough, but it's a chance to really impress them! Turning a bad experience into a positive one can build serious loyalty. Cirrus has a great blog with actionable tips to help you boost those scores (https://lnkd.in/e-YzmkE8). They talk about things like personalising interactions, investing in your team, and making it easy for customers to get help. Let's use this as an opportunity to show our customers we truly care.
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Reach out to Alexander DiSaggio today at: https://lnkd.in/gZBDyS6A A happy customer. How has #CityGroupProperties helped you? Share your story with us in the comment section. #reviews #testimonials #customerfeedback #GoogleMyBusiness
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Reach out to Alexander DiSaggio today at: https://lnkd.in/gZBDyS6A A happy customer. How has #CityGroupProperties helped you? Share your story with us in the comment section. #reviews #testimonials #customerfeedback #GoogleMyBusiness
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