Michael Hoover’s Post

I fly a lot - and every trip is a minimum of 5 hours most of the time. Usually closer to 8+. And sometimes stuff happens - delayed flights, schedule changes - whatever. How Your company deals with this says alot. And absolutely impacts the choices I will make in the future. I can say with absolute authority that Delta has the worst customer service of any of the airlines I regularly fly. American is above average - usually amazing. United has about a 75% positive score with me. Hawaiian is generally positive. But Delta - I have yet to have a good experience trying to sort through issues they have caused. 4 support chats in - over 4.5 hours of time and now being told it will take a week to resolve - but they still can't say why there is even an issue to start with. But they appreciate my my understanding and my time is important to them. That is one of the worst phrases in customer service. If my time was important - I would not be 4.5 hours into support chats that have accomplished nothing. I try to avoid flying Delta - but they are the only direct flight between HNL and DET - so I talked myself into trying them again. But the headache is not worth it. I'll take the multiple stops just to avoid ever having to talk to Delta again. Delta you can and should be doing better by your customers (well former customer in this case) #airtravel Delta Air Lines #poorcustomerservice United Airlines American Airlines

✈️ 40.1 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 ... 𝐭𝐡𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐨𝐟 𝐰𝐨𝐫𝐥𝐝𝐰𝐢𝐝𝐞 𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐟𝐥𝐢𝐠𝐡𝐭𝐬 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐭𝐚𝐤𝐞 𝐨𝐟𝐟 𝐚𝐧𝐝 𝐥𝐚𝐧𝐝 𝐬𝐚𝐟𝐞𝐥𝐲 𝐭𝐡𝐢𝐬 𝐲𝐞𝐚𝐫. 𝐖𝐡𝐲 𝐢𝐬 𝐃𝐞𝐥𝐭𝐚 #1? Delta is the leading airline worldwide, but it's not because they're the best at taking off and landing airplanes... 𝘎𝘦𝘵𝘵𝘪𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦 𝘵𝘰 𝘵𝘩𝘦𝘪𝘳 𝘥𝘦𝘴𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯 𝘴𝘢𝘧𝘦𝘭𝘺 𝘪𝘴 𝘵𝘩𝘦 𝘣𝘢𝘳𝘦 𝘮𝘪𝘯𝘪𝘮𝘶𝘮 𝘦𝘹𝘱𝘦𝘤𝘵𝘢𝘵𝘪𝘰𝘯 𝘪𝘧 𝘺𝘰𝘶 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘳𝘶𝘯 𝘢 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘢𝘪𝘳𝘭𝘪𝘯𝘦. Delta is crushing its competitors because they've created customers that are so loyal that they'll fly Delta, even when it's more expensive. → It's the personalized greeting and delicious food at Sky Club → It's the handwritten thank-you notes → It's the wing pins for little kids → It's the free wifi on your flight → It's the Skymiles program → It's the convenience and selection of flights It's the EXTRA stuff—beyond the table stakes—that makes Delta win. 👉 𝐈𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐰𝐢𝐧 𝐚𝐧𝐝 𝐫𝐞𝐭𝐚𝐢𝐧 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐚𝐝𝐯𝐢𝐬𝐢𝐧𝐠 𝐰𝐨𝐫𝐥𝐝, 𝐲𝐨𝐮 𝐜𝐚𝐧'𝐭 𝐜𝐨𝐦𝐩𝐞𝐭𝐞 𝐨𝐧 𝐭𝐚𝐛𝐥𝐞 𝐬𝐭𝐚𝐤𝐞𝐬. 🙄 Every client assumes an advisor can competently manage their money. If you want your clients to trust you, to be loyal to you, or to refer you more business, you have to give them more... 𝐘𝐨𝐮 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐭𝐡𝐞𝐦 𝐟𝐞𝐞𝐥 𝐥𝐢𝐤𝐞 𝐲𝐨𝐮 𝐝𝐞𝐞𝐩𝐥𝐲 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐭𝐡𝐞𝐦, 𝐭𝐡𝐞𝐢𝐫 𝐠𝐨𝐚𝐥𝐬, 𝐭𝐡𝐞𝐢𝐫 𝐝𝐫𝐞𝐚𝐦𝐬, 𝐭𝐡𝐞𝐢𝐫 𝐛𝐞𝐥𝐢𝐞𝐟𝐬, 𝐚𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐯𝐚𝐥𝐮𝐞𝐬. Historically this has required a lot of time, effort, and energy. (That's why most advisors dedicate most of their time and attention to their high-net-worth clients.) 🖱️ The reason I love COREnology is that it gives clients the experience of feeling deeply understood and known—but it only requires the click of a button. 🤝 Loyalty doesn't exist when you're competing over table stakes... #FinancialAdvising #FinancialAdvisor #WealthManager #CoreValues

Delta Airlines Made 400 Round Trips to the Sun in Mileage but Investors Weren't Happy. Delta Airlines reported second quarter earnings July 11th. The market wasn't happy even though revenue beat expectations. It was their earnings per share that missed the target as the catalyst for the sell-off as higher fuel prices and salaries hit the bottom line. #fundamentalanalysis #investing #markets #trading #Delta #DAL #airlines Time: 0:00 - Intro 0:14 - Income Statement 1:08 - Passenger Revenue 2:08 - Passenger Mileage and Seats 2:36 - Revenue and Cost Per Seat 3:35 - Financial ratios 5:47 - Guidance 6:04 - Key takeaways and rating We are on: Twitter -  https://lnkd.in/gMNiqRQP TikTok -  https://lnkd.in/g9M7SfCe  Pinterest - https://lnkd.in/gKbTqf5x BitChute - https://lnkd.in/eibRdJmh Instagram - https://lnkd.in/eGR5WvkZ

When it comes to earning Delta Air Lines SkyMiles, the program has shifted from a mileage-based to a revenue-based program. This means miles are now earned based on the amount spent on tickets rather than the distance traveled. https://lnkd.in/gRXXbrEY #UpgradedPoints

American Airlines' frequent flyer program is changing. Here’s what you need to know by American made a host of changes to its lucrative frequent flyer program to encourage travelers to sign up.

American Airlines' frequent flyer program is changing. Here’s what you need to know by American made a host of changes to its lucrative frequent flyer program to encourage travelers to sign up.

American Airlines' frequent flyer program is changing. Here’s what you need to know by American made a host of changes to its lucrative frequent flyer program to encourage travelers to sign up.

Many of our friends love flying Delta Air Lines, but we actually think Delta is not the best airline to earn miles with (if you care about points/miles like we do) 😮 For instance, if you have 60,000 American Airlines miles, you can fly nonstop business class from anywhere in the US to Japan. However, with Delta SkyMiles, you’ll almost always need 200-300k miles one way 🙃 Furthermore, the value you can get out of Delta SkyMiles is generally *much* lower than what you can get with American or United. Delta award flights originating within the US are typically directly proportional to the cash fare, meaning that you’re never going to see outsized value 🧠 However, if you must fly Delta, elect to earn miles on a different partner (if the earnings make sense). Virgin and Air France miles are far more useful than other programs Learn more about our take here! Do you agree? Disagree? https://lnkd.in/g8uy2Vea #travel #innovation #technology #startups #flying #points #creditcards #delta #airlines #miles #skymiles #aadvantage #united #mileageplus

The move by American Airlines last month to, starting May 1, require travelers to book directly with the airline, partner airlines or “preferred travel agencies” in order to receive points in its loyalty program confused many travelers eager to protect their mileage currency. As one person put it on X: “@AmericanAir your news about earning miles/loyalty points is a bit concerning — we’re loyal to you no matter who we book through!” Here’s what travelers should know before booking their next flight.

The New York Times offers insight on protecting your miles, be careful how you book flights starting on May 1 with American Airlines. They announced new restrictions on point allocation based on how you book a flight. If you are a loyalty member click below to learn more. #thenewyorktimes #americanairlines #Flights #Global #Business #insight #Healthcare #airlinenews #Health #ADDSOLUTIONS