McKibbon Hospitality’s Post

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams. We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment 

Unlike anyone else in our Group, I took some time before deciding to post and share this award. We all should be proud of this achievement after years and months of struggles to restore the level of recognition and market leadership, for our property. However, aside from the glitzy glorified image of a hotel or resort, it lies more than that: the people working behind the scenes, with their own struggles and challenges. Their dreams and goals (if they have) and how I should be able to direct them towards the right path of understanding that there is more in life. The change in mindsets from average people working in hotels to become superstar hoteliers. The trainings we offer them to develop their career and the hunger we instill in them, to be eager at becoming better professionals, capable to succeed one day and stand on their feet alone. The system we put in place to ensure smooth, streamlined, efficient operations. The service culture and orientation we want to deliver to each single guest, regardless they are VIPs, celebrities, or just people like me and you. The genuine care to exceed guests' expectations, just paid off by a guest's single smile or by hearing their kids saying "Mummy, this is the best hotel ever"! And not to forget what I always call the "corporate culture" we want all staff to be aligned. Not merely a list of values or mission statement, forced to be memorized; but instead, how do you live them everyday, in your personal and professional life? The day all the above will be reached, an invisible Best Award will be given to me, much more worth it than any other recognition.

"Embracing Humility in Hospitality: A Path to Excellence" The #hospitality industry demands humility, dedication, and adaptability from its professionals. Aspiring #hoteliers must be prepared to navigate challenges with grace and serve guests with respect, regardless of their demeanor. My journey in hospitality has taught me the transformative power of humility, especially when dealing with difficult guests. By providing exceptional service and showing genuine care, hoteliers can create memorable experiences and foster a culture of excellence. Sahil Pandita's insights on humility and respect in hospitality serve as a guiding light, inspiring us to embody these values in our interactions. https://rb.gy/y29m8f

Excellent panel discussion with these subject matter experts.

Giving the excellent service is the comittment and key for success in hospitality.

Redefining the very essence of hospitality, Essential Hospitality is dedicated to personalizing service and pushing the boundaries of traditional expectations.

I just finished "The New Gold Standard" by Joseph Michelli, Ph.D. and it's a worthwhile journey into The Ritz-Carlton Hotel Company, L.L.C. by Marriott International guest service ethos. What stands out is the grounded approach — real stories and practical tips. Michelli unveils the inner workings of The Ritz-Carlton, offering a blueprint for organizations looking to elevate their guest experience. The anecdotes humanize the strategies, making it relatable and applicable. I recommend this book to anyone in the hospitality industry or those keen on refining their service skills. It's not just about luxury; it's about the fundamentals that create a memorable guest journey. Whether you're a business leader, manager, or simply interested in excellent service, "The New Gold Standard" deserves a spot on your reading list.

"Sharing a snapshot of some of the wonderful reviews I received during my time in the hospitality industry. 🌟 The memories these reviews evoke remind me of the incredible experiences I had with guests and colleagues. To my fellow hospitality professionals, remember to always know your value and seek out places where your dedication is appreciated. Gratitude for the past and excitement for the future! #hospitalityindustry #aviationindustry #cabincrew #CustomerService #KnowYourValue"

"I am absolutely using RealTime Reservation... There's no reservation system like them! They're my first choice for all your cabana needs - plus more to come!" We'd like to thank the President of Essential Hospitality, Cole Boucher, for the awesome shoutout last week! We love working with you and your team and enjoyed hearing your story on The Hospitality Mentor with Steve Turk. Check out the full interview here: https://lnkd.in/eamknM8y #hospitalitynews #hospitalitytech #reservation #propertymanagement #technologysolutions #technologytrends #hotels #hotelnews

Big news for the hospitality industry! Read the full press release below.