A very neat beta test going on in Las Vegas! In the ever-evolving landscape of automation and process enhancement, customer-centricity is paramount. The infamous long TSA lines have long been a pain point in the customer journey. Embracing a lean perspective, the strategic reduction or elimination of TSA wait time bottlenecks holds the potential to not only enhance on-time departures but also elevate overall customer satisfaction. A genuine win-win scenario that aligns efficiency with a positive travel experience! I am interested to see how this evolves. #customerexperience #automation #leansixsigma
Mark Brown’s Post
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