ManageEngine IT Service Management’s Post

Enterprises strive to harmonize the three pillars—𝐩𝐞𝐨𝐩𝐥𝐞, 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬, 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬—to tackle modern security challenges, but weak links in their service management landscape can be fatal. For example, inconsistencies in privileged access routines during employee offboarding can leave critical resources exposed, creating potential cyberthreats. It's essential to embed security into their IT service efforts to close these gaps. Are you wondering how? 🗓 Join our webinar with Kumaravel Ramakrishnan, the director of ITSM marketing, on October 17, as he dives into the 7️⃣ essentials of bringing a security-first approach to your service landscape. 𝐊𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐰𝐞𝐛𝐢𝐧𝐚𝐫: ✅ A modern take on embedding security in your service delivery culture. ✅ Seven foundational principles to building a solid, security-first mindset. ✅ Top challenges, use cases, and detailed solutions. Save your spot now! 👉mnge.it/itsm_webinar

𝐂𝐚𝐧 𝐲𝐨𝐮 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐥𝐲 𝐬𝐚𝐲 𝐲𝐨𝐮𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐬𝐤 𝐢𝐬 𝐡𝐢𝐭𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐦𝐚𝐫𝐤? 🤔 If you're unsure, that's your cue to adopt a more data-driven approach to crucial service desk metrics and KPIs. But with a never-ending list of metrics out there, it can be hard to narrow down the ones that really matter. In this guide, we've put together some 𝐤𝐞𝐲 𝐦𝐞𝐭𝐫𝐢𝐜𝐬 that you need to keep tabs on to measure the effectiveness of your service desk. 👉 mnge.it/SD_metrics

Just seven more days to go! From combating ransomware attacks to closing gaps in access controls, discover how enterprises can mitigate security flash points by strengthening their service management processes. Join our webinar with Kumaravel Ramakrishnan, director of ITSM marketing. Key takeaways from the webinar: ✅ A modern take on embedding security in your service delivery culture. ✅ Seven foundational principles to building a solid, security-first mindset. ✅ Top challenges, use cases, and detailed solutions. Secure your spot today. 👉mnge.it/itsm_webinar

Creating a purchase order (PO) isn't just about listing what you want to buy and how much. Integrating PO management with your ITAM practices helps manage asset life cycle end to end, boost control of IT spending, increase transparency, and improve vendor management. Additionally, detailed POs provide a clear view of asset acquisitions, aiding in: ✅ 𝐀𝐮𝐝𝐢𝐭 𝐩𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧 ✅ 𝐄𝐱𝐩𝐞𝐧𝐝𝐢𝐭𝐮𝐫𝐞 𝐭𝐫𝐚𝐜𝐤𝐢𝐧𝐠 ✅ 𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐫 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 ✅ 𝐁𝐮𝐝𝐠𝐞𝐭 𝐚𝐝𝐡𝐞𝐫𝐞𝐧𝐜𝐞 ✅ 𝐒𝐋𝐀 𝐚𝐝𝐣𝐮𝐬𝐭𝐦𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐚𝐬𝐬𝐞𝐭 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬 ✅ 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 Want to know how to create a PO in ServiceDesk Plus and boost your IT management? Read more 👉 mnge.it/PO_ #PurchaseOrder #PO #procurement

𝐓𝐚𝐜𝐤𝐥𝐢𝐧𝐠 𝐳𝐞𝐫𝐨-𝐝𝐚𝐲 𝐯𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐬𝐰𝐢𝐟𝐭𝐥𝐲 𝐚𝐩𝐩𝐥𝐲𝐢𝐧𝐠 𝐫𝐞𝐦𝐞𝐝𝐢𝐞𝐬 𝐢𝐬 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐭𝐨 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐦𝐚𝐣𝐨𝐫 𝐜𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐭𝐡𝐫𝐞𝐚𝐭𝐬.  It's crucial for businesses to be proactive in quickly and efficiently making necessary emergency changes in such instances. Accelerate emergency changes with minimal friction—the #ServiceDeskPlus way. Explore more 👉 mnge.it/emergency_change #ITEmergencyChange #ITChangeManagement #ZeroDayVulnerability

Consider this scenario: While traveling, your CEO’s laptop, containing confidential information, is stolen. Your organization's ITAM team needs to act swiftly to track and lock down the device. Traditional ITSM practices often lack the operational agility required to respond effectively, as they are often viewed as separate from essential security requirements. It's crucial for enterprises to identify and address security gaps within their service landscape. Explore how to seamlessly align security and service efforts to tackle modern security challenges. Join our webinar on October 17 featuring Kumaravel Ramakrishnan, director of ITSM marketing. Here are the key takeaways: ✅ A fresh take on instilling security in your service delivery culture. ✅ Seven key areas to enabling a security-first mindset. ✅ Crucial challenges, use cases, and solutions. Book your spot today. 👉mnge.it/itsm_webinar

𝐖𝐞 𝐚𝐫𝐞 𝐬𝐨 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐢𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞 𝐭𝐡𝐞 𝐜𝐥𝐨𝐮𝐝 𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐨𝐟 𝐀𝐬𝐬𝐞𝐭𝐄𝐱𝐩𝐥𝐨𝐫𝐞𝐫! This new cloud version of AssetExplorer sports multiple discovery modes to fetch comprehensive asset details, visual workflows to standardize asset processes, no-code automations to streamline management, a built-in CMDB, powerful reports and analytics, and a whole lot more! Try out the cloud version of AssetExplorer, fully functional and free for 30 days.👉 mnge.it/trynow

𝐒𝐋𝐀, 𝐒𝐋𝐎, 𝐚𝐧𝐝 𝐒𝐋𝐈—this powerful trio from site reliability engineering (SRE) are redefining how IT service desks deliver exceptional end-user experiences. They help in setting clear expectations, hitting performance targets, and measuring success with precision—all while staying agile and responsive. Read our latest article to learn how to implement these SRE principles for exceptional IT service delivery. 🔗 mnge.it/SLA_SLO_SLI