Getting an out of office message from someone in trucking/brokerage always cracks me up. They say all the right things until the end where it says "But, if it's an emergency, call my cell phone at 555-555-5555".
What they are basically saying is:
"I'm out of the office, doing some things with my family. I can't reply as fast as you are used to, but if you are a shipper and you are offering business, I'll drop everything and get it done. If you are an employee at my company asking about when I'll pay up for my March Madness bracket, I'll talk to you Monday when I'm back!"
Everyone should be customer/service obsessed, and this is a 24/7 business that runs 365 days a year. However, if you have the right structure, and can rely on teammates that are equally obsessed with the customer, you can actually unplug and trust that things go smoothly. Not many shippers want to do business with 1 person. They are doing business with a TEAM, A COMPANY, and a BRAND that they can trust to keep their product safe and arrive timely.
We have created that structure at RFX | REFE where a whole TEAM of people obsess over servicing our shippers, our drivers and our own people. By uniting with the resources of the R&R Family of Companies, we have amazing people working around the clock to ensure we put the mission first and continue our growth plan through 2024 and beyond.
If you are interested in joining us, check out our open jobs (https://lnkd.in/g-rgfqKY) or just shoot me a message and/or email: [email protected]