Love helping customers by providing information, solving issues and processing payments? If so, a position as a Call Center Representative for the Lee County Tax Collector’s Office could be a perfect fit! Find out by applying today at www.LeeTC.com/Careers.
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Did you know that over 70% of title professional experience an E&O claim during their careers? These claims can arise from various situations, leaving your business exposed financially and professionally. But that doesn't have to be the case for you. Check out our latest blog to learn everything you need to know about E&O claims: https://lnkd.in/exjkdxH3
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New Post: Mail Clerks and Mail Machine Operators, Except Postal Service - https://lnkd.in/eMuFTjBb Clerks and Mail Machine Operators, Except Postal Service, are professionals responsible for the efficient handling and processing of incoming and outgoing mail within various organizations and businesses. This comprehensive guide provides insights into the roles, responsibilities, skills, and requirements that define the occupation of Mail Clerks and Mail Machine Operators. Sample of Reported Job…
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Helping Accountants, SMEs, and Law Firms to Achieve More with Tailored IT Solutions | Your IT Strategy Partner
I see so many IT providers brag about how quickly they answer the phone to their clients. Well done, you've mastered the art of picking up a phone. My 8-year-old can do that, too. In fact, if I'm calling to ask what he wants from the chippy, I guarantee he answers faster than any company on the planet. The real question isn't how quickly you can answer a phone, but can you actually solve the problem? Great, you answered the phone in 3.6 seconds, but how many times did Brenda in finance have to call before you actually fixed the issue? Answering a phone quickly is pointless if you're not actually doing anything. We see the same issue on invoices. IT companies love to make their invoices look more complicated than they need to be. Your relationship with your provider should be built on transparency and honesty, not a page of buzzwords and jargon,
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Brand Ambassador Extraordinaire | Sales & Partner Marketing Traffic Cop | B2B / B2G & Channel Partner Marketing Director | 25+ Years in BD & Corp Communications | Content Marketer | Creating Influential Visibility
If you're the only game in town, then who cares about customer service, right? You don't have to try. Your customers have no choice, so who cares? Of course, nobody wants to believe or experience that, but, unfortunately, we all do. Dominion Energy - The tech support gentleman with whom I spoke was wonderful, but the billing support reps - not so much! Customers understand that the bad apples ruin it for the rest of us, but those of us who diligently pay our bills promptly, switch to paperless billing to support environmental responsibility, and then experience technical glitches, should, at the very least, experience understanding and grace. Please infuse a little human touch and personable connection. Customer service is tough. Reps get all kinds of challenging calls, we know. But why make it even MORE challenging? Why not make it more human and kind? They may not be the only game in town with what they do, but Chewy could teach you a world of best practices when it comes to customer service and supportive communication! Give them a call. #CustomerService #Kindness #Respect
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Fractional CFO | Bringing business owners the clarity to make better financial decisions | Making CFOs shine | Business Professor 👨🏫
Do clients care if you are good or great? 🤔 The way many businesses keep clients is through customer experience. Once you've passed a certain competency threshold, it s the experience that keeps bringing people back. I can speak to this on a personal level regarding professionals I hire (accountants, attorneys, even doctors). If someone has a good bedside manner, they are easier to deal with and more likely to get a call next time (definitely for run of the mill situations). Do YOUR clients know if you are good or great? Do they care? 🤔
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Had the opportunity to witness a weird exchange. A customer service rep (CSR) was speaking to a customer when the customer requested a callback. It went something like this: Customer: “Give me a callback in about 20 minutes. It will give me a chance to shower and get ready to leave for work” CSR: “Ok. I will look into the account for you and I’ll give you a call in 5 minutes.” Customer: “Well, could you call back in 20 minutes? It will give me a chance to shower and get ready to leave for work.” CSR – “Oh, Ok. I’ll talk to you in 5 minutes then.” Awkward silence. Now crickets Wait for it…. Customer: “Uhhh, that’s why I asked that you call me back in 20 minutes. It will give me a chance to shower and get ready to leave for work.” The story ended well, but one can clearly imagine how unwell this may have gone. What’s true about this very real scenario with the CSR can also be evidenced with doctors, lawyers and financial advisors. If your advisor is dictating instead of discerning, prattling instead of paying attention, then it may be time to seek out an advisor who knows how to listen and learn.
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Fractional CFO | Bringing business owners the clarity to make better financial decisions | Making CFOs shine | Business Professor 👨🏫
Do clients care if you are good or great? 🤔 The way many businesses keep clients is through customer experience. Once you've passed a certain competency threshold, it's the experience that keeps bringing people back. I can speak to this on a personal level regarding professionals I hire (accountants, attorneys, even doctors). If someone has a good bedside manner, they are easier to deal with and more likely to get a call next time (definitely for run-of-the-mill situations). Do YOUR clients know if you are good or great? Do they care? 🤔"
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Our clients can trust ntitle to get their title investigations completed on time with our 48 hour turnaround and customer service excellence. #titleinvestigation #conveyancing #property #trust #expertise
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Telehealth Virtual Assistant//Virtual Care Consultant//Speaker//Medical Volunteer Advocacy//Customer Support Specialist//Healthcare Project Manager
The Power of Patience 🤗🤗 Being a Customer support representative with great essential skills, which includes Patience and Communication skills has been really useful in my day-to-day activities 😀. Yesterday I went to the bank to withdraw some cash. On my arrival, they was a dialogue between the customers and the customers service providers in the bank. The noise was too much, so I had to ask someone what was going on. She replied with the response that the bank said the maximum amount to withdraw that day is 50k which the customers were not in support of because majority of them needs some cash for what there wants to purchase in the market. At that point, I was kind of speechless because the amount I came to withdraw was higher than 50k. I had to seat down and wait for the issue to be handled before approaching the customer service specialist. After for some while, many have no option than to take the 50k and left. I made sure nobody was standing at that spots again before I approach the customer support specialist. After I have waited patiently I walked up to the guy, greeted him with a friendly smile because he was still angry. So, I tried to initiate some kind of conversation between him and I. On the process, he had to explain why the bank made the order. Although I wasn't happy with that because it will affect my plans for the day. While we were still talking, he asked if I urgently need the exact amount I came to withdraw I replied YES immediately. To my greatest surprise I was given that amount I came to withdraw. His reasons was he liked how I gave him a listening hear also with the way I responded to the issues and he said that when I entered the office, he noticed how I sat down patiently waiting for the quarrel to be resolved. I never knew it will be that easy though but my patience made it easier 🫠😆🤗. #patienceiskey #customersupport #communicationskills
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Sharing this from the one and only Brandon Caldwell: Partnering with Denim may make sense if you are a broker/carrier answering "yes" to any of the following: 💡You spend 10+ hours a week on manual data entry to schedule payments 💡You have customers in your book of business who pay past 30 days 💡You want to mitigate risk to business capital 💡You want to grow without adding headcount to support staff 💡You want your money to make you money If I've piqued your interest, let me know! ✨
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