Our customer service team plays a very important role at Leaders as they take care of our customers'. They have a vast variety of responsibilities, but their primary focus is always on ensuring that our customers receive the best possible experience. We have a great opportunity on our customer service team! https://lnkd.in/en8Nf-4y
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Executive Assistant | Project Coordinator: Helping Executives & Organization stay Organized, Streamlining Administrative and Project Task,Documentations and Accelerating Success.
Just finished the course “Customer Service: Managing Customer Expectations” by Jeff Toister! CONGRATULATIONS TO ME .. Wow in this course I learnt that if we don’t manage customers expectations efficiently it’s likely going to lead to customer dissatisfaction.. And as a customer service representative this is not what we want innit? #expectationsmanagement #customerservice.
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Executive Assistant | Project Coordinator: Helping Executives & Organization stay Organized, Streamlining Administrative and Project Task,Documentations and Accelerating Success.
Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees. In this course I have identify where they i can manage the expectations of my customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so This course also suggests tactics to counteract this problem. Finally, I was provided tips for implementing the lessons learned in this course into your everyday customer service routine. I was also giving experimental materials that we guide me in Customers Managements/managing my customers Expectations . Congratulations to me once again..
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📰🎉Ross Shines in 2023 Customer Service Survey At Ross Optical, your satisfaction is our top priority, and we are thrilled to announce that 91% of our customers have rated us above average or excellent as an overall supply chain partner. Here's a glimpse of the survey highlights: ✔️Customer Service Excellence: 91% of customers commended the friendliness and courteousness of our team, recognizing their exceptional efforts. ✔️Quality Assurance: We consistently met and exceeded 100% of our customers' quality requirements, demonstrating our unwavering commitment to delivering top-notch products. ✔️Timely and Helpful: 91% found us helpful with inquiries, and 92% agreed that we respond promptly to quote requests. What our customers are saying: 📣"I always receive quick responses to any inquiries I make.” 📣“Very happy with your great and fast support. Never had any complaints from our customers about your quality. GREAT JOB!” 📣"Ross provides excellent quality and the best customer service; everyone is always ready to help." As we conclude this remarkable year, we want to express our sincere gratitude for your trust, partnership and participation in sharing your experience. Your feedback inspires us to continually elevate our service, and we look forward to another year of exceeding your expectations. See the detailed results here https://hubs.ly/Q02dvgj30 #CustomerService #CustomerSurvey #Results #SupplyChainPartner #CustomerReviews
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Make a decision regarding the next level of service towards your customers. Don’t wait for the feelings to come to do something about it, do something first and the feelings will come. Your customers will thank you for keeping them in mind. Don’t sit on the fence, get involved with customer service. #customerservice #blackcustomer #blackcommunity #changeagent
“Customer service is decisive and proactive.” #customerservice #blackcustomer #blackcommunity #changeagent
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Businesses exists to serve CUSTOMERS. Its from the Customer that every other Stakeholder derives their Value. Its thus paramount that everyone must be aligned to serving the customer. You must be able to paint a path that connects WHAT you do to the delivery of service to the Customer. There should be no one whose efforts are not having an impact on serving the customer. So its either you are serving the customers directly; or you are supporting those whose role is to serve the customers directly...Working end to end as a well oiled machine. Ultimately, Customer Excellence is everyone's role. It doesn't belong to some departments. If you aren't working for or towards Customer Excellence, then you are dragging everyone else back!
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A backpack with 20+years of logistics experience / Solution Driven / Innovation / Creative Thinker / End to End / Change management / Co-Founder / Operations Excellence / Team Builder / Connecting the dots
Together we are strong! It’s all about believing that for everything we can find the perfect solution.
🌟 Proud Collaboration: Full Steam Ahead! With pride, we share a recent achievement for one of our most loyal clients in the Netherlands. Faced with an urgent shipment from the eastern part of the Netherlands to Belfast, we pulled out all the stops to provide a swift solution. Within hours, we picked up the shipment, arranged a charter plane, and took off towards the recipient. Customer satisfaction is our top priority, and this swift and efficient delivery is a testament to that. We deliver what we stand for! 💼✈️ #logistics #customersatisfaction #efficiency #collaboration #pentagonfreightservices
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Customer Service Field Trip! Last week, our newest Customer Service Representatives left their desks at the end of the day and took a quick guided trip through our production areas to expand their knowledge about our product lines. Getting to know our machines and processes was an insightful exercise for them to relate their day to day order entry activities to the action happening at the shop as well as understanding the dynamics of the products we build. #knowyourproducts #expandingthehorizon
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CS professional 💎 || Dedicated to Excellence in Customer Service and Valued Satisfaction || Adopting Cutting-edge processes to improve your Customer Service ⭐
Solution-oriented refers to a mindset focused on finding effective solutions rather than dwelling on problems. In the C.S role, ensuring this mindset is vital in providing swift assistance and valued customer satisfaction It involves relevant skills such as proactive thinking in identifying future actions, problem-solving skills, and a positive attitude towards customers complaints .
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"Unlocking the Secret: Understanding Logistics' On-Time Delivery! "A key component of ensuring customer satisfaction is making sure deliveries are accurate and on schedule. It's all about the percentage of orders fulfilled on or before the customer's requested date, serving as a litmus test for responsiveness to market demand. The calculations are straightforward: [Total number of orders delivered in full and on time] / [Total number of orders delivered]. This metric is your compass in the logistics world, guiding you to precision. Mastering it ensures customer satisfaction, builds reliability, and propels your brand towards logistics excellence. #LogisticsMastery #SupplyChainExcellence
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Customer Experience Management | Hospitality | CRM | Sales | Leasing | Facility Management | Properties Management | Events Management | Business Development | Business Growth
As managers of customer service, we do not see our clients as targets but rather as partners with whom we aim to establish long-lasting relationships, maximize potential, exceed expectations, and achieve significant results. While we recognize and respect the differences that exist between us, we also strive to create a middle ground where all parties can meet and work together. Our doors are always open to listen, support, and provide solutions to any challenges or issues that may arise. In essence, we are the people who turn uncertain areas into opportunities. #customer_relations
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