Lark Hotels’ Post

So many people have been supportive of Dan & me as we've put on our boutique hotel owner hats for the New Glarus Hotel! 🏨❤️ I'm planning to share a little more on LinkedIn about our journey, starting with all the gems 💎 we're finding as we continue the cleanup of the hotel before we get into full restoration mode. 🚧 As you can imagine, cleaning out a 175-year-old hotel means that we're always finding incredible (& hilarious!) pieces of history, like this sign: "Notice: All employees are requested to take a bath 🛀 before reporting for work. If I'm going to have to kiss 😘 your rear to get you to do anything, I want it to be clean. Your Supervisor." 😂😂😂 Don't worry—I've already told The Perk team that this is going to be a new company policy. 🤣 Honestly, I had no idea hotel investment was going to be THIS fun. #HotelRenovation #TheNewGlarusHotel #NewBusinessEndeavor #BusinessInvestors

Would you like to unlock the secret to fostering a motivated front desk team that is confident in upselling? 🔑 Michiel B., Corporate Revenue and Distribution Manager at Pillows Hotels, has undoubtedly discovered the key to this. As Michiel puts it: "Thanks to Oaky, we went from almost nothing to...a lot," revealing the impressive upselling accomplishments at Pillows Grand Boutique Hotel Reylof, which include: 📈 An average upsell revenue of €163 per room per month, soaring to €224 in December 2023. 💰 An ROI of 31.9. ⭐ A remarkable average conversion rate of 35.8%. Through Oaky and a robust incentive programme implemented via Oaky's Front Desk Upsell module, Michiel and the Pillows team have successfully established an upselling culture that not only fuels revenue growth but also helps create a happier and more fulfilling workplace. Discover more by watching this video testimonial 👇 Or read more on the blog: https://hubs.li/Q02rszZ70 #oaky #pillows #pillowsgrandboutiquehotelreylof #frontdeskupselling #hotetech #frontdes #hotelsoftware #hotelrevenue #hotelupsell

🎤 “Knowing that Marriott approved it is one of the main reasons why I chose Canary. I trusted the company.” – Amber McCoy, General Manager, Marriott SpringHill Suites Orlando Lake Buena Vista South. Amber knew her guests wanted to tip housekeeping and other hotel associates for their hard work, but that those guests rarely carried cash. She implemented Canary Digital Tipping, an app-less mobile method to help guests tip departments and individual people seamlessly. With Canary, Amber saw: ⚡A 10% increase in cleanliness scores ⭐ More guests tipping—jumping from 1 in 10 guests to 3-4 guests in 10 leaving tips. 💰 Increased tipping: on average, guests tipped $10, up from $3-4, per room. Find out more about Canary Digital Tipping; 🔗 in the comments

New location openings are fun, but tough. New locations that are simply a transition from one valet company to another, are typically seamless and fairly straightforward. Opening up a brand new hotel provides its own set of challenges. There is a lot that goes into the planning, preparation, and execution of a new hotel opening. Finding the right leader, hiring staff, training, ordering equipment/tech/uniforms/signs, securing insurance, and getting to know the client, usually are needed within a month or two. There is a margin of accepted failure from missed opportunities within the first three months, as teams learn the property and how to think like a valet and work as a team. However, with the right leader in place, a new hotel opening can look quite the opposite. The team could look like a cohesive, professional, and customer-focused unit. That is exactly what James Birkhimer has done at the Hyatt Place St. Augustine/Vilano Beach We have only been operating at Hyatt Place for a little over three months. In that time, we have seen amazing, positive response from hotel and restaurant patrons alike. James and his team are absolutely crushing it, receiving a 9.86/10 rating from 381 surveys. On top of that, they have been claim free. That’s the Propark Mobility difference. Our leadership has decades of #luxuryhospitality experience. We do way more than just park cars, we create experiences for guests and patrons. We are an extension of our client, working in tandem with them to create and deliver stellar service. Are you getting that from your current parking operator? You should expect nothing less. #hyatt #customerexperience #hospitality

One of the most rewarding things we hear is a heartfelt ""thank you."" We take pride in relieving stressful situations by promptly delivering last-minute orders to our clients. Running out of water at a hotel can be incredibly stressful and happens more often than you might think. But that’s not all—we also understand the importance of unique amenities, like a giant inflatable pool screen for poolside movies, to enhance your guests’ experience. For us, it's a blessing to help our clients achieve these goals and make a difference in their service. If you are in a pinch or need any special request, we are here for you! #A&Ehospitalitysolutions #HospitalityIndustry #HospitalitySolutions #DistributionServices #SupplyChainManagement #EmergencyDeliveries

Building today for a better tomorrow . . . Picture below shows a current state of one of our guest rooms. With new year 2024 we are doing a lot of changes, and we have big goals to chase: ✔ Complete all-inclusive hotel renovation by the time Spring break starts. We want to capture as much of the room revenue as possible pushing high occupancy and ADR to its limits. I feel that with the support of Jason Nicholson, CHA, Clay Robbins, Jeremy Skinner, Anthony Eman and crew of New Look Renovations Inc we will get there on time. ✔ Watch the budget and gross operating profit. Half of our management team is new to Holiday Inn Resort Fort Walton Beach, but we are enthusiastic, open to learn new approaches and implement them. Budget watching will be critical this year. There is a hospitality industry market slack visible for quite some time and despite this we are going to end the year with a profit. #goHIRteam: Will Culpepper, Sandy Beebe, Ivana Coteat, MS, CHSP, Joshua Thomas, Anna Dresslar, Patrice Ealy and Jamie Pasour! 🤟 ✔ Spread the workload between departments, have them all accountable for their actions, decisions and goals, keep improving processes within and between them a have fun seeing what we can achieve if we work together and not against each other - Innisfree Hotels. #yeswecan #hospitality #mindset #funatwork

Thank you for choosing our hotel, we hope you had a pleasant stay. Come and stay by Call us +1 (323) 467-6137 Or Visit : https://lnkd.in/dfp5b_Uc https://lnkd.in/d48AJC3D #positivereviews #positivereview #positivefeedback #reviews #positive #customerreviews #happyreview #googlereviews #customerfeedback

The Darkside of the Hotel Front Desk Hotel Front Desk is the place to be but their is a dark side to the hotel front office that they don't tell you about. In this episode we will uncover the darkside of the hotel front desk. Full video in comments #hotelmanagement #frontdesk #hotelier

Check out this quick video with @amywald and @askaconcierge discussing how a concierge went above and beyond in the hospitality industry, making Amy's experience far better than she was expecting! https://lnkd.in/ekaYB59t