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#hiring Location - #chennai #pune Skills - #itil #incidentmanagement #itilcertified Ownership of technical issues through to conclusionGood command over EnglishAssists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusionWorks with the team in dealing with major incidents, owning, escalating and following through to conclusionMonitors and analyse performance of Service Desk Agents handling live incoming calls and provides call coaching advice and guidance to Agents to improve the quality of the service delivered to the Customer Ensures Service Desk infrastructure has the correct level of functionality and is operationalSupports contact and follow up for Resolver groups to progress Incident, Problem and Change chases initiated by Service Desk AgentsTeam Working Proactively assists other team members to achieve team objectives and targets, may run short training sessions for Service Desk AgentsSupports discovery and documentation activities for the Service DeskData Handling Ensures correct deployment of escalation route for all operational & technical calls within Fujitsu and external resolving groupsEnsures Knowledge base is maintained Reviews and filters all staff suggestions regarding any improvements to any aspect of the service and escalate to appropriate contact pointAble to deal communicate complex technical instructions clearly and simplyAble to resolve difficult technical problems taking into account a range of factorsUnderstands all scenarios detailed in current Business Continuity Plan documentation and have the ability to invoke when necessaryMakes recommendations and updates to all operational procedures Requires less (or no) supervision and is more able to deal with non-routine situations Deals with escalations from Service Desk Agents and takes ownership of more difficult problemsTypically supports 1 customer/desk Could be internal and/or external customer Typical career path will be to Service Desk Team Manager or ITIL Process Manager Support the resolution of incidents to agreed service levels Assess and improve the skills and knowledge of Service Desk Agents Support assessing and implementing new service components To act as point of support in dispute or uncertainty over appropriate resolver group for an incident To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties

Job Summary – A person with good knowledge of monitoring across infrastructure technology appliances like Network, Main Frame, ATM monitoring, Control-M batch job monitoring, Server monitoring, Storage Monitoring Key responsibilities: Monitor and perform SOP based triage & assign it to resolver group, follow up with stake holders and get the issue resolved, able to handle multiple tasks at same time, Create and coordinate major incidents till resolution Years of experience needed – 2 years of experience. Technical Skills:  Monitoring tools: SolarWinds, Meraki Dashboard, ServiceNow, MainFrame LPAR consoles, AVIVA TSO, ATM Device Manager, Base 24, Control-M, Server Monitoring, DTS monitoring, CyberArk, Prognosis, TrueSight, vCenter  Perform SOP based triage & create incidents to resolver group  Knowledge on Network at L1 level  Monitoring multiple client consoles & Perform L1 triaging, troubleshooting & resolution attempt.  Perform mailbox monitoring from the s not configured on SolarWinds,  Trained or certified infrastructure technology resources having fundamental knowledge on the above technologies  Able to handle multiple tasks/s at a time  Able to handle incoming and outgoing calls from customer, Branch, field technicians etc. stake holders  Monitor and determine major incidents and create Pager Duty Incidents and involve right team/resources on that call and coordinate with Stakeholders to resolve the major incidents  Work in 24x7 shift model Process Skills:  Perform information technology system - monitoring Infrastructure environment, including Server, Mainframe, ATM Console and network devices, Control-M batch job scheduling  Monitor Network s in Cisco issues in SolarWinds NOC dashboard and Validate the same, troubleshoot and coordinate with right resolver group like field technicians, Service Providers, network services team and follow up till resolution  Create manual tickets in SharePoint dashboard and Service Now based on s receive from monitoring tools and route the tickets to the respective level 2 groups queue in Service Now.  Review and validate automated ing tickets in Service Now and route to respective resolver group queue  Basic analysis of performance, connectivity, and configuration issues for Infra domains, including but not limited to, network, Server and storage.  Coordinating with client team for triaging issues and provide resolution actions or escalation as needed.  Monitor and report on infrastructure utilization and capacity concerns.  Basic management of monitoring configuration on SolarWinds or similar tools and management systems.  Create and maintain system runbooks/SOPs as directed by the client  Coordinate with client server, storage and network engineering and other staff members on issues related to existing infrastructure and new device implementations.

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#hiring Job Title: Network Engineer –L1 Location: Pune (Baner) Client: IBM Experience: 1 to 3 Years Notice Period: 30 Days Max. Roles and Responsibilities: 1.      Health Check and Monitoring of Power Servers &AIX. 2.      Take OS backup of LPAR and POWER SERVER HMC Configuration backup, 3.      AIX Patch, Service pack upgrade, ML/TL update/AIX Migrations. 4.      HMC code update 5.      VIOS Upgrades 6.      Work On S/W issues reported by Customer, 7.      Resource allocation, deallocation. Prepare LPAR CPU, Memory resource allocation report as per customer requirement. 8.      Collect NMON logs, generate NMON report and provide to customer with analysis. 9.      Create new user, Reset user password 10.  Create new File system as per customer requirement 11.  Configure storage ASM disk on server and change require disk permission 12.  Configure storage disk for Filesystem and extend size and filesystem size, 13.  For storage refresh activity- Check disk count , disk permission at OS end and server prepare for database refresh, 14.  Server restart as per customer request or if server hang, 15.  OS configuration for VAPT point fixes, 16.  If any hardware failure found during helath check. Raise ticket with IBM support, provide requested logs with them, and follow up with SME. Implement the AP provided by SME 17.  IF any major changes require at server end, neet to RFC Raise. Documentation for RFC, RFC follow up, RFC clouser, 18.  Raise service request for firewall access 19.  Prepare production lapar for server testiong before DR DRILL activity. 1.Take require logs and Remove origional production volume from server. 2.Assign testing volume to server and change disk permission or if Fileststems are there need mount file system on server 20.  Once testing completed, Prepare production lapar for actual DR DRILL activity with Original volume 1.Take require logs and Remove test volume from server. 2. Assign Original production volumes to server and change disk permission. 21.  Planning for Resources allocation for DR DRILL 22.  Install software, pakages as per customer requirement 23.  S1 Remote Support for Critical issues (Out of Office Hr) 24.  Server Health check and monitoring 25.  Os tuning and os related network settings 26.  Any unforeseen issue causing apply outage to be addressed (AIX/HW related). 27.  Creating new Lpar as per requirement Interested candidates please dm on [email protected]

Hello friends, connections, Greetings to you. Hope you are fine and doing well. I am desperately looking for a ob , as am presently without a job. Request you to please share this post ahead to the talent acquistion team, at your Oranisation, to your friends and colleagues and also spread the message ahead, by commenting for better reachability, in the Comment section. I am available immediately to join. Introduction : Have passed Bachelor of Engineering in Electronics from Mumbai University, alongwith MBA in Operations, from Welingkar Institute of Management, Mumbai ( scoring 74% overall ). Am still hands on technical and possess hands on capacity, to configure, troubleshoot, Switches, Routers, Load Balancers and Firewalls, along with handling the Project Management & Program Management activities / deliverables. Have extensive experience in the field of Information Technology ( IT ) , taking care of Infrastructure Managed Services ( IMS ) and new Implementations. Also, have some certifications like MCP, CCNA, CCNP, ITILv3, Dell ( 6 certifications ), Juniper ( 2 certifications ), Microsoft Azure Administrator ( AZ-103 ) and PRINCE 2 Agile ( Foundation + Practitioner ) certifications. Pursuing PMP certification by June 2024. Earlier associated with Infosys Limited, Accenture Services Private Limited, Hewlett Packard India, iGate Limited ( now Capgemini Limited ), Reliance Communications Limited, handling multiple customers, globally, for the new IT Infra Project Rollouts, Transition of new deals, Data Centre Implementations, Data Centre Operations, alongwith the day to day IT Operations and Escalations.   Believe in Quality Work and Quality Output, for the Users / Client / Organisation.  Am also absolutely fine to relocate, if need be.  To summarize, have taken care of these deliverables effectively and efficiently :   1) New IT Infrastructure Rollouts. 2) Day to day Operations for IT Infra domains ie Infrastructure Managed Services ( IMS ). 3) On premises to Cloud migrations ( AWS and Azure ). 4) Public and Hybrid Cloud operations. 5) Client Management. 6) Upgrade and refresh of existing IT Infrastructure. 7) Transition and Transformation of Networks, Security, Windows, EUC,Storage, Servers and other IMS domains, from new Client’s to IT Service Provider. 8) Data Centre setups ( DC setups ).                   9) Disaster Recovery Setup ( DR setup ) 10) Continuous Service Improvements. 11) Backup Continuity Management 12) Vendor Management. 13) Detailed analysis for selection of the right fit vendors, ISP's, to effectively get more efficient and sustainable output from them, managing the different IT vendors etc.  14) SLA Management.  15) Resource Management.  16) Any given deliverables from time to time.   Notice period : Available Immediately.   Please feel free to call me on +91 7738499007, to discuss more on this, if needed.   Thank you.         Regards Amit Thadhani +91 7738499007

Hello All, Greetings to you. Hope you are fine and doing well. I am searching for a job anywhere pan India. Request you to please help forward my candidature to the talent acquisition team at your Organization. Also, please comment for better reachability, so that this request reaches maximum connections. Introduction : Have passed Bachelor of Engineering in Electronics from Mumbai University, alongwith MBA in Operations, from Welingkar Institute of Management, Mumbai ( scoring 74% overall ). Am still hands on technical and possess hands on capacity, to configure, troubleshoot, Switches, Routers, Load Balancers and Firewalls, along with handling the Project Management & Program Management activities / deliverables. Have extensive experience in the field of Information Technology ( IT ) , taking care of Infrastructure Managed Services ( IMS ) and new Implementations. Also, have some certifications like MCP, CCNA, CCNP, ITILv3, Dell ( 6 certifications ), Juniper ( 2 certifications ), Microsoft Azure Administrator ( AZ-103 ) and PRINCE 2 Agile Foundation, Agile PRINCE 2 Practitioner certifications. Pursuing PMP certification by June 2024. Alumni : Infosys Limited, Accenture Services Private Limited, Hewlett Packard India, iGate Limited ( now Capgemini Limited ), Reliance Communications, Tech Mahindra Limited, Hexaware Technologies, CtrlS Datacenters Limited, handling multiple customers, globally, for the new IT Infra Project Rollouts, Transition of new deals, Data Centre Implementations, Data Centre Operations, alongwith the day to day IT Operations and Escalations. Believe in Quality Work and Quality Output, for the Users / Client / Organization. To summarize, have taken care of these deliverables effectively and efficiently : 1) New IT Infrastructure Rollouts. 2) Day to day Operations ie Infrastructure Managed Services ( IMS ) for IT Infra domains and Cloud ( Public Cloud / Private Cloud / Hybrid Cloud ). 3) On premises to Cloud migrations ( AWS and Azure ). 4) Public and Hybrid Cloud operations. 5) Client Management. 6) Upgrade and refresh of existing IT Infrastructure. 7) Transition and Transformation of Networks, Security, Windows, EUC, Storage, Servers and other IMS domains, from new Client’s to IT Service Provider. 8) Data Centre setups ( DC setups ).                   9) Disaster Recovery Setup ( DR setup ) 10) Continuous Service Improvements. 11) Backup Continuity Management 12) Vendor Management. 13) Detailed analysis for selection of the right fit vendors, ISP's, to effectively get more efficient and sustainable output from them, managing the different IT vendors etc.  14) SLA Management.  15) Resource Management.  16) Any given deliverables from time to time.   Notice period : Available Immediately. Please feel free to call me on +91 7738499007, to discuss more on this, if needed.   Thank you.     Regards Amit Thadhani +91 7738499007

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