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In this on-demand webinar, learn from Samsung Electronics Benelux Senior Customer Care leader on how to identify and implement key CX initiatives, adapt to changing customer and employee preferences, and empower your teams.

Hear what top brands are saying about the importance of media measurement and loyalty at the Mastercard Data & Services Excellence in Customer Engagement Summit!

At Briggs Equipment UK Ltd, closing the loop with customers is vital to maintaining our reputation for excellence and customer care. In an industry where operational efficiency and reliability are key, our customers rely on us to provide solutions, not just products. When we close the loop, we’re not only resolving immediate concerns but also ensuring that we continue to improve and align with our customers' evolving needs. It shows our commitment to long-term partnerships, by demonstrating that we take their feedback seriously and act on it. This process helps us to continuously refine our services, prevent recurring issues, and enhance operational efficiencies. For a business like Briggs, where uptime and productivity are critical to our customers, closing the loop strengthens trust and ensures we are seen as a proactive, dependable partner. This approach supports our mission of delivering first class service and support while reinforcing our position as an industry leader. Close the Loop Winners x 3!

📢 Learn How To Build Out Your Team To Build Out The Customer Experience May 16, 2024 at 11:10 AM-11:30 AM CT.   In today's competitive landscape, the quality of customer experience often distinguishes successful businesses from the rest. Join Emilia D'Anzica, MBA, PMP & SABINA M. PONS, MA, for an insightful session where we delve into the dynamics of high-performing teams and their direct impact on customer satisfaction.   We'll explore the stark performance disparities between top-performing "A" players and their underperforming "C" counterparts, revealing how the former can outshine the latter by a staggering 10x margin. Through real-world examples and actionable insights, attendees will gain a deep understanding of the crucial role team composition plays in shaping customer perceptions and loyalty.   Secure your spot; use code 24GM20 for a 20% discount!

I'm always thrilled to discuss and share customer success-related topics, particularly within international contexts. 🌎 Thanks to the Customer Value Circle, and CLIÉNTRIKA | Loyalty Economics & Value Transformation for inviting me again this year to speak at the Customer Fest 2024 (Latin America) on 2nd October. The registration link is below in the comments and please keep in mind that I will not be taking a crash course in Spanish by then. 😉 Muchas gracias Sebastien Munar, CCXP, XMP for inviting Success Chain again to be part of this event. #customersuccess #customercentricity #customerexperience

Session spotlights for Customer Success Festival San Francisco, September 4 & 5 🔦 🗣 Panel: Navigating success: Crafting a CS playbook for strategic CSM actions Maranda Dziekonski (she/her) SVP, CS at Datasembly and Elizabeth Blass 🌻, CCO at Karbon will share proven strategies for using a CS playbook tailored to guide CSMs through each phase of the customer journey. Explore strategic frameworks that empower CSMs to identify and execute the next best action for customer engagement, retention, and expansion, leveraging data-driven insights to customize interactions and drive maximum value, while maintaining flexibility to adapt to diverse customer needs. Whether you're looking to refine an existing playbook or build one from scratch, this discussion will provide you with the insights and tools necessary for elevating your CS strategy. 🔥 Fireside chat: Measuring customer health and tracking the metrics that matter Jess Osborn, VP, Global CS Management at GoCardless and Chris Vu, Director, CS at Salesforce will share advice and tactical insights so you can better measure your customer health. By tracking and understanding key defining metrics you can enable your CS function to be better prepared and act proactively to prevent customer churn. Grab your brochure: https://lnkd.in/e4y-kM7A

As we celebrate National Customer Service Week, there’s no better time to focus on improving the way we serve our customers. In today’s competitive market, exceptional service isn’t just appreciated—it’s expected. To help you navigate this evolving landscape, BSI is offering a free on-demand webinar: How to Create Outstanding Customer Experiences. This webinar will cover key topics like creating accessible customer journeys, optimizing complaints handling procedures, and using technology to improve service outcomes. It’s also a great opportunity to learn more about the launch of the BSI Kitemark for Service Excellence, which helps businesses build trust and demonstrate leadership in customer service. Learn from experts in the field and ensure your organization stays ahead. Watch the webinar here: https://bit.ly/4gLKrHQ #BSI #NationalCustomerServiceWeek #CustomerExperience #CustomerServiceExcellence #BSIKitemark

Session spotlights for Customer Success Festival San Francisco, September 4 & 5 🔦 🗣 Panel: Navigating success: Crafting a CS playbook for strategic CSM actions Maranda Dziekonski (she/her) SVP, CS at Datasembly and Elizabeth Blass, CCO at Karbon will share proven strategies for using a CS playbook tailored to guide CSMs through each phase of the customer journey. Explore strategic frameworks that empower CSMs to identify and execute the next best action for customer engagement, retention, and expansion, leveraging data-driven insights to customize interactions and drive maximum value, while maintaining flexibility to adapt to diverse customer needs. Whether you're looking to refine an existing playbook or build one from scratch, this discussion will provide you with the insights and tools necessary for elevating your CS strategy. 🔥 Fireside chat: Measuring customer health and tracking the metrics that matter Jess Osborn, VP, Global CS Management at GoCardless and Chris Vu, Director, CS at Salesforce will share advice and tactical insights so you can better measure your customer health. By tracking and understanding key defining metrics you can enable your CS function to be better prepared and act proactively to prevent customer churn. Grab your brochure: https://lnkd.in/e4y-kM7A

In our next Qatium in Action webinar, learn how to monitor and visualize water quality across your distribution system. Mark your calendars for Thursday, 12th of September, and join David Monteiro, our Director of Customer Success. You can expect to learn how to: – Monitor and visualize water quality across your distribution system – Use water age insights to optimize network operations – Identify risk areas, and improve customer satisfaction.      Register for the webinar here: https://lnkd.in/dndx3Utw #QatiumInAction #Webinar #WaterManagement

Unlock Customer Engagement Mastery – One Session at a Time Learning should be practical, flexible, and deeply impactful. That’s why our Customer Engagement Learning Journeys are designed to fit seamlessly into your schedule. Our expert-led micro-learning sessions help you sharpen your skills and apply insights right away, all without disrupting your day. Check out the upcoming expert sessions below—your path to mastering customer engagement starts now. Ready to elevate your expertise? Join us! https://lnkd.in/e7PaEdff