Kinetic Consultancy reposted this
🌟 Unleashing Innovative #Airport #Strategies for Customer and Commercial Excellence 🌟 I’m thrilled to announce that I will be moderating an exciting session at the upcoming Future Travel Experience Ancillary & Retailing conference, where we’ll explore cutting-edge strategies to elevate the customer experience and boost commercial retail income in the airport industry. Join us to delve into the transformative insights from leading innovators who are redefining the aviation landscape. 📅 Session Highlights: 🔹 Enhancing Customer Experience & Commercial Excellence: Discover how airports can transcend existing norms to supercharge commercial ventures and redefine customer experience. 🗣️ Presentations By: 1. King Salman International Airport Development Company: Speaker: Mammen Tharakan, Vice President, Investment & Partnerships Topic: How will the new airport for Riyadh rewrite the rules for airport commercial excellence? 2. CAVU: Speaker: Joel Godfrey, Digital Product Director Topic: Navigating New Horizons: Unlocking Innovation and Collaboration in the Ever-Changing Airport and Travel Industry Landscape 3. iGA Istanbul Airport: Speakers: • Ahmet Er, Digital Transformation and Channel Management Deputy Manager • Dilanur Çetinalp, Digital Transformation and Channel Management Supervisor Topic: How is Istanbul Airport taking its digital transformation and customer experience efforts to the next level through channel management, innovation, accessibility, omnichannel strategy, AI, Chat GPT and chatbots, personalization, segmentation, research, insights, and more? 📌 Details: Thursday 13th June 09:30 - 10:30 Moderator: Martijn Steur, Managing Director, Kinetic Consultancy Full program: https://lnkd.in/e9GCmTHQ Don’t miss this opportunity to gain valuable insights and network with industry leaders. Let’s unlock the future of airport excellence together! 🚀✈️ #AirportExcellence #airprots #CustomerExperience #CommercialExcellence #AviationInnovation #DigitalTransformation #KineticConsultancy #hightraffic
