Kevin Sawyer’s Post

📢 Are You Hiring With Your Customer in Mind? 🤔 As a business owner or hiring manager, it's crucial to consider the impact of your hiring decisions on your customers' experience. 🚀 Here's why: 1️⃣ Customer Satisfaction: Your employees are the face of your brand. When you hire individuals who are aligned with your company values and genuinely care about your customers, it enhances the overall experience. Happy and satisfied customers lead to increased loyalty and positive word-of-mouth. 😃🗣️ 2️⃣ Brand Reputation: Hiring with your customer in mind helps you build a strong brand reputation. When your employees understand and empathize with your customers' needs, they can provide personalized solutions, foster trust, and create lasting connections. 🤝✨ 3️⃣ Customer-Centric Culture: Hiring the right people ensures your organization maintains a customer-centric culture. When your team focuses on delivering exceptional experiences, it becomes a part of your company's DNA. This culture attracts more customers and sets you apart from your competitors. 💪🌟 4️⃣ Business Growth: Hiring with your customer in mind is not just about short-term gains; it's a strategic investment in your business growth. By prioritizing the customer experience from the onset, you build a loyal customer base, increasing the customer's lifetime value and driving revenue in the long run. 💼💰 So, take a moment to reflect on your hiring practices. Are you considering your customers in the process? It's time to align your hiring strategy with your customers' needs and create a winning formula for success! 🎯 #CustomersFirst #CustomerExperience @TaceyAtkinson #CustomerExperienceChampions #CustomerCentric #Culture #EmployeeAttrition

📢 Are You Hiring With Your Customer in Mind? 🤔 As a business owner or hiring manager, it's crucial to consider the impact of your hiring decisions on your customers' experience. 🚀 Here's why: 1️⃣ Customer Satisfaction: Your employees are the face of your brand. When you hire individuals who are aligned with your company values and genuinely care about your customers, it enhances the overall experience. Happy and satisfied customers lead to increased loyalty and positive word-of-mouth. 😃🗣️ 2️⃣ Brand Reputation: Hiring with your customer in mind helps you build a strong brand reputation. When your employees understand and empathize with your customers' needs, they can provide personalized solutions, foster trust, and create lasting connections. 🤝✨ 3️⃣ Customer-Centric Culture: Hiring the right people ensures your organization maintains a customer-centric culture. When your team focuses on delivering exceptional experiences, it becomes a part of your company's DNA. This culture attracts more customers and sets you apart from your competitors. 💪🌟 4️⃣ Business Growth: Hiring with your customer in mind is not just about short-term gains; it's a strategic investment in your business growth. By prioritizing the customer experience from the onset, you build a loyal customer base, increasing the customer's lifetime value and driving revenue in the long run. 💼💰 So, take a moment to reflect on your hiring practices. Are you considering your customers in the process? It's time to align your hiring strategy with your customers' needs and create a winning formula for success! 🎯 #CustomersFirst #CustomerExperience @TaceyAtkinson #CustomerExperienceChampions #CustomerCentric #Culture #EmployeeAttrition

Customer Success, #sales and #Support teams are the closest to your #customer and their experiences. Hence, regular catch-ups with these teams can give you some eye-opening #feedback. If you are unable to connect regularly with your #users easily then interviewing people from these teams can be of great help. Agree? #productmanagement #stakeholdermanagement

Most service innovations or process improvements happen because someone said, "Hey, you know what we should do? We should..." It may have been an executive or any front-line employee who came up with the idea - it doesn't matter. Everyone has a responsibility to make the place better for customers and for employees. One strategy that I recommend to my clients is to hold employee focus groups at least once per quarter with nothing on the agenda except a discussion of customer frustrations and potential ways to alleviate them. Doing it this way accomplishes two things: 1️⃣ The customer experience is improved. 2️⃣ Employees feel their input is valuable. Odds are, your employees know what's broken even more than customers do. They're the ones who see it each and every day. Something to think about: What are you, your company, or your department doing that just doesn't make sense or that annoys your customers? Then, what can you do to resolve or alleviate those issues? #customerexperience #customerservice #customercomplaints #lessonsfromthemouse

𝗧𝗵𝗿𝗲𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝘆𝗼𝘂 𝘀𝗵𝗼𝘂𝗹𝗱 𝗡𝗘𝗩𝗘𝗥 𝗱𝗼 𝗶𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘁𝗼 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲! A detached, demotivated, and suffocated workforce has never translated to happy, delighted customers. Yet, many organizations overlook this vital connection. Despite their best intentions, they often fail to create an environment where employees feel inspired and empowered. Here are three big DON'Ts if you want to nurture and grow a customer-focused team: ❌ 𝗠𝗶𝗰𝗿𝗼-𝗺𝗮𝗻𝗮𝗴𝗲: You really don't need to constantly check how every task is being performed. You don't need minute-by-minute updates, especially when your team is working with customers. Instead, provide clear expectations, resources and support. After that, trust your team. Simple as that. Allow them the freedom to make decisions and solve customer problems independently. Be watchful, not intrusive. ❌ 𝗜𝗻𝗮𝗱𝗲𝗾𝘂𝗮𝘁𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Would you send your troops to the battlefield without teaching them how to use their guns? No, right? Nor should you send your team to the field without equipping them with the right knowledge, right skills and right resources. Plan a training calendar for them, and equip them with the specific skill sets to communicate with customers, handle customers with different temperaments, build customer relationships and so on. ❌ 𝗢𝘃𝗲𝗿𝗹𝗼𝗼𝗸 𝘁𝗵𝗲 #extramilechampions: Never fail to recognize those who go the extra mile to make your customers feel wow! When you overlook them, you discourage them and douse their spirits. Instead, recognize them, reward them, and nurture them. Set an example for the whole team. Long story short - Avoiding these 3 actions can go a long way in helping and inspiring your team to deliver a great customer experience for your clients. P.S. Which of these three habits do you see most often in your industry? #customerexperience #customerservice #customercentricity #vinaypushpakaran

Sustained levels of disengagement by employees can have a significant impact on a business. Disengaged employees are less productive, less motivated, and less likely to contribute to the success of the company. This can lead to decreased profitability, lower customer satisfaction, and higher turnover rates. In addition, disengaged employees may be more likely to make mistakes, which can lead to increased costs and decreased efficiency. Overall, sustained levels of disengagement can hurt the bottom line of a business! To understand the way forward DM | write to me at [email protected] #employeeengagement #stakeholdermanagement #deistrategy

Hey everyone, I wanted to share a thought that’s been on my mind lately. In the daily hustle of sales, it’s so easy to get caught up in the excitement and promise the moon to close a deal. But over-promising can create challenges for the Customer Success (CS) teams who work tirelessly to deliver on those promises. When we set realistic and achievable expectations, the client is excited, but now their expectations are grounded. This empowers our CS teams to shine and deliver exceptional experiences. Over-promising might win a deal today, but as the ink dries on that contract and reality sets in, only honesty and transparency build trust and loyalty that last a lifetime. #Sales #CustomerSuccess #Teamwork #CustomerExperience #WinningTogether

The Crucial Bond Between Customer Support and Success In the customer-centric world, the line between customer support and success isn't just blurred; it's a vital connection. Some see support as a stepping stone, but it's more than that—it's the foundation for success. With hands-on experience, support hones skills, providing effective solutions for diverse needs. Customer success, focused on long-term relationships, extends beyond quick fixes. It ensures clients not only solve immediate issues but extract maximum value from products over time. Both roles are essential—support handles daily challenges, while success fosters continual satisfaction and growth. Understanding this symbiotic relationship is key to a holistic customer experience. Addressing concerns and providing solutions, perfected in support, sets the stage for the success journey. Support isn't a lesser role; it's a stepping stone to a customer-centric future. Let's embrace this journey, shattering stereotypes, and recognising the significance of both roles in shaping a resilient business landscape. Achieving customer success is intrinsically tied to having a robust customer support system. Let's wholeheartedly embrace, appreciate, and empower every member of the customer support team to evolve into impactful leaders within the customer success domain. Share your insights on the matter. 🙂 #CustomerExperience #CustomerSuccess #CustomerSupport #LinkedInInsights

What are some essential elements to consider when developing a successful Customer Success Strategy for your business? Share your insights and experiences in the comments below! #CustomerSuccess #Strategy

Aligning EX and CX is a game-changer. But remember, employees aren't customers. Personalize and focus on intrinsic motivation for EX success. Join Reworked Contributor Tamar Cohen to learn more. https://lnkd.in/dMrrefuG Travelers | #EmployeeExperience #CustomerExperience