Kasa’s Post

Built-in quality always outperforms, even in the shorter term.

The true definition of success is the constant pursuit of perfection…. Be humble in that pursuit.

“The path to success is paved with mistakes well handled” - Danny Meyer. The biggest mistakes can be the biggest opportunities, if you simply choose to shift your perspective. Introducing the next edition of Unreasonable Hospitality out in the World, this one submitted by Sarah Krathen of New York, New York. 🍺🍍🌎 #unreasonablehospitality

Dive deep into the world of hotels and hospitality with our new series - The History Editon. Know more about the legacy that we all stand on and appreciate all the work then went into building the industry as it is today. . . #hospitalityhistory #hotelsandhospitality #ExcellenceInService 

"Making good products is no longer enough. Serving them efficiently is no longer enough. It's how we make people feel that matters most of all." Watch Will Guidara's full talk to learn how hospitality — no matter what industry you work in! — can transform your business: http://t.ted.com/wtUcgAE

Are you serving others over a long period of time? Do you connect in ways that you could take a photo during your interactions? Think about this where you interact with employees, customers/clients, guests and identify a way to collect and then celebrate the journey. Worth the watch to spark ideas. If you do this within your world, share how in the comments. #employeeengagement #employeeexperience #clientengagement #servantleadership #othersfocused #employeeex #creatingsuperfans

"Making good products is no longer enough. Serving them efficiently is no longer enough. It's how we make people feel that matters most of all." Watch Will Guidara's full talk to learn how hospitality — no matter what industry you work in! — can transform your business: http://t.ted.com/wtUcgAE

Curious about the essence of a Guest-Centric Approach? Dive into our latest blog post where we unravel the secrets behind this pivotal concept in hospitality: https://hubs.la/Q02v0Dws0 From personalized experiences to anticipating guest needs, discover how this approach transforms ordinary stays into extraordinary memories. 🌟

My favorite definition of hospitality has long been to create a feeling of home when someone is away or far from home. It's the industry I've called home longer than any other industry that I've ever worked in, and it's undoubtedly afforded me the most valuable skills that allow me to have the greatest impact in the lives of those work with. This video is another remarkable definition of it, explained simply and wonderfully by Will Guidara. I encourage everyone reading these words to come up with their own definition of hospitality, and then to ask yourself how you will apply it in your business moving forward in the latter half of 2024 and beyond. #UnreasonableHospitality #BrandMarketing #ElevenMadisonPark

This Hotel is Closed…! Hotel Belvédère in Switzerland, once located in a breathtakingly beautiful location, is now closed. Despite its stunning surroundings, the hotel ceased operations due to financial difficulties and inadequate marketing strategies. This case shows that even with significant advantages, poor management can lead to failure. In business, having superior resources or a prime location isn’t enough. Effective management is crucial to leveraging these advantages. The fate of Hotel Belvédère serves as a reminder that success relies on strategic planning, financial management, and robust marketing. Proper management is essential for any business to thrive. Photo credit:  Belvedere Furka" by David Xiao Liu, licensed under CC BY-SA 4.0 #BusinessManagement #HotelBelvedere #ManagementMatters #BusinessFailure #LeadershipImpact