Jonathan Tran’s Post

Awesome experience hosting the entire AgentSync Go To Market team at our global HQ here in Denver, Colorado. I remember 2 years ago when there were 6 of us on the Go To Market team, masks on, huddled around a laptop for annual kick off. Two years later the go to market team is over 100 strong. Thanks to Mike Rosenbaum, Richard L. McCathron, and a number of AgentSync customers for the special cameos at yesterday's event. Fired up for our biggest year yet!

Attention all my Salesforce connections! If you know of a solid, smart Salesforce Business Analyst looking to join an amazing team, please have them apply. Having a ton of fun at AgentSync - we are growing a cool Delivery team - come join the fun! #salesforce #team #salesforceba

Customer Service Week 💁 Execs pay attention to what Forbes is saying about companies that deliver a great customer experience outperform their peers by an over 3-to-1 ratio in shareholder return. 💸 Find out how that's being done 👆🏽 ✅Make heroes out of service stars. ✅Reach out to service staff who “wow” their customers. ✅Complement internal performance metrics with external ones. ✅Hold regular skip-level meetings with frontline service staff. ✅Position customer service as a career path – and pay well for those roles. "But perhaps the best measure of a successful Customer Service Week isn’t that it incorporates all of those celebratory elements, but rather, that it blends in with the other 51 weeks of the year. Because when every week in your organization feels like Customer Service Week, then you know you’re onto something." #customerexperience #customerservice #wfh #forbes #content #knowledge #knowledgemanagement #customerengagement #egain #kmsleaders #customerserviceweek

Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first #customerservice https://lnkd.in/dHVeM_Wd #customerexperience #knowledgemanagement #knowledgehub #news

If you're following Gartner's advice and ensuring Knowledge Management is in your budget for 2023, this is an excellent opportunity to learn more about how eGain is used by the likes of BT/EE with staggering ROI Join us on October 19th in London https://lnkd.in/ezYahs7f

Thank you to BAI for publishing my article, "How to create a personal banker for everyone." I argue that while banks and credit unions are ramping up their spending on tools to support customer financial well-being, there is more to do. Encouraging a customer to engage in some point solution is a step in the right direction, but the reality is that it takes years of savvy decisions and discipline for someone to achieve their financial goals, such as home ownership. The article details an approach to create an omni-channel personal banker for all customers to guide them along their multi-year journey. The “punch line” is that technology advances now make it possible to provide a personal, albeit virtual, banker for all. Here is a link to read the short article that details the full approach. https://lnkd.in/g9KesZ93 #banking #creditunions #financialadvice #financialhealth

Fast-growing sports #retailer has selected eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and the contact center agents who serve them. https://lnkd.in/g-YNAV_M #news #knowledgemanagement #knowledgehub #customerexperience #agentexperience #onlinebusiness #digitaltransformation