Keeping your team trained on the newest trends and treatments can give you a competitive edge by attracting new clients and retaining your loyal clientele. From embedding training from day one, to exploring external training opportunities, and staying current with industry news, here’s how you can boost client retention and increase profits at your salon or spa.
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Maximize your salon's potential with expert management tips from the Locticians Community and Directory! 🌟 Running a successful salon is more than just good haircuts and trendy styles; it's about stellar staff training, top-notch customer service, and streamlined operations. Learn how to elevate your salon with our comprehensive guide covering everything from regular staff training sessions and hands-on workshops to personalized customer experiences and efficient use of salon management software. 🏆 Don't let your salon fall behind. Discover how to optimize every aspect of your business and keep your clients coming back for more. Whether you need advice on staff training, customer service strategies, or keeping your operations efficient and smooth, this article has it all. PLUS, take advantage of our Get Matched program to connect with leading salon management experts who can provide tailored advice for your specific needs. 💡 Read the full guide now and transform your salon management skills: https://lnkd.in/eZ5PHTE7 Join the thriving Locticians community today and be part of a network dedicated to excellence in beauty and wellness. Don't miss out on the expertise that can make your salon the hottest spot in town! #SalonManagement #StaffTraining #CustomerService #BusinessGrowth #Locticians #SponsoredPost #BeautyCommunity #JoinTheJourney #ExpertAdvice #OptimizeOperations
Tips for Effective Salon Management
locticians.com
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Beauty Salon Influencer | Makeup career consultant | Youtuber with 150K subscribers | Salon owner | CIDESCO certified | 20 years of experience into Makeup & Beauty Industry | Public speaker
Effective Salon Management: Tip of the Day Start your week by setting clear, achievable goals for your salon. 📝 Break them down into daily tasks to keep your team focused and motivated. Regularly review your progress to ensure you stay on track. Why it matters: A well-managed salon not only operates smoothly but also creates a positive environment for both staff and clients. By setting goals, you provide direction and purpose, making it easier to achieve success. Practical steps: 1. Identify key areas: Focus on crucial aspects like client satisfaction, staff performance, and financial health. 2. Set SMART goals: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound. 3. Delegate tasks: Assign specific tasks to team members to foster accountability and teamwork. 4. Review regularly: Schedule weekly meetings to review progress and make necessary adjustments. Remember, consistency is key! 🌟 Let’s make this week productive and successful! #SalonManagement #BusinessTips #SalonSuccess #GoalSetting #TeamMotivation #MagicalSehba
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers #cx https://lnkd.in/ejTP228b
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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Consider this real example: A local spa started receiving bad reviews about unfriendly staff and unclean facilities. Over time, these reviews accumulated, and potential clients began to choose other spas for their relaxation needs. The once-popular spa saw a significant drop in business, all because of a few bad reviews. So, why do bad reviews happen? It could be poor customer service, uninviting environments, or lack of online engagement. To fix this, understand the cause and take action. At Ergono Marketing, we use review management software to help hotels improve their reputation. Our software makes it easy to manage and analyze reviews, keeping negative ones private. To succeed, focus on delivering great customer service and staying engaged online. Join us at Ergono Marketing to boost your business's reputation. Learn more and schedule a call today! #CustomerService #BusinessGrowth #ReputationManagement #Marketing #SpaBusiness #ReviewManagement #ErgonoMarketing #ClientEngagement
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers https://lnkd.in/eVgmv7yY d
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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L+D Professional | BASE Coach | Certified Marriott Interviewer | Trainer | Trilingual | Aesthete | Pet Lover
🌟 GUEST Model Training 🌟 12.12.2023 Recently, I had the pleasure of facilitating a GUEST Model Training, and it was an incredible journey through the art of guest interaction. The G.U.E.S.T. model breaks down the essential steps to create memorable experiences for our guests: 🔍 G - Greet the Guest: The first impression sets the tone. A warm and genuine greeting can make all the difference. ✨ U - Use the Guest's Name: Personalization matters! Using a guest's name creates a connection and adds a personal touch to the interaction. 🤝 E - Establish Guest Needs: Understanding and addressing the unique needs of each guest ensures a tailored and positive experience. 💬 S - Show Interest in the Guest: Engaging in meaningful conversations shows that we care. Active listening fosters a sense of connection and builds rapport. 🙏 T - Thank the Guest: Gratitude goes a long way. Expressing thanks at the end of an interaction leaves a lasting impression. 💡 Each step of the GUEST model plays a crucial role in elevating the guest experience. Whether you're in hospitality, customer service, or any field that involves interaction, these principles can make a significant impact. #CustomerService #Training #GuestExperience #GUESTModel #Hospitality #ProfessionalDevelopment #learninganddevelopment #AloftCreek Camille Aira Parlan Kuleni Jimilu Sumana S. Paul
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In the competitive spa industry, maximizing each client visit is crucial for both client satisfaction and your business’s bottom line. One of the most effective ways to achieve this is by training your staff to upsell premium services and cross-sell complementary treatments. By doing so, you not only enhance the client experience but also increase your revenue. Here's how to make the most out of every client interaction: Maximizing every client visit through effective upselling and cross-selling is a win-win strategy for your spa business. By training your staff to confidently and naturally suggest premium services and complementary treatments, you not only boost your revenue but also enhance the client experience. Clients leave feeling pampered and valued, which increases their likelihood of returning and recommending your spa to others. Implement these strategies to see a noticeable improvement in both client satisfaction and your bottom line. #SpaBusiness #UpsellTips #ClientSatisfaction #RevenueGrowth #SpaProfits #SpaManagement #BusinessTips #WellnessBuisness #BeautyBusiness #SpaDirector #LinkedInBuisness #ThoughtLeader #Estheticaan #MedSpa #DaySpa #Retreats #womenInManagement
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I admit it, I use the word elevate too often. But its a trend & I'm here for it. We can elevate your clients experience, your sales onboarding, your in office morale. Simple, effective & quality moments can do all of the above , by choosing the right branded merch. #guestexperience #clientexperience #customerservice #teammorale #conferenceplanning #salesincentives #promotionalproducts #brandedmerch #promotionalproducstswork #suddenimpact #elevate #ontrend
Elevating the Guest Experience in Hospitality
https://www.sageworld.com/blog
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Did you know that you can now easily create and manage rooms and equipment at your salon, spa or clinic in Kitomba 1? 𝗪𝗶𝘁𝗵 𝗥𝗼𝗼𝗺𝘀 𝗮𝗻𝗱 𝗘𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁, 𝘆𝗼𝘂 𝗰𝗮𝗻: 🔹 Easily manage the availability of rooms and/or equipment at your salon, spa or clinic - handy if you manage your business remotely. 🔹 Colour code your rooms and equipment so your staff can easily identify them in the appointment book. 🔹 Minimise scheduling conflicts, unnecessary delays, or miscommunications for room or equipment bookings, making your business run more efficiently. 🔹 Activate, or disable, a room's ability to be booked from anywhere, at any time, using any device. https://lnkd.in/gJf2WxJP
Kitomba blog
kitomba.com
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'Your business is nothing more than a collection of systems.' – The E-Myth Revisited by Michael E. Gerber In the service sector, delivering a consistently excellent guest experience is the key to success. Well-designed systems ensure that no matter who is delivering the service, every guest interaction meets the same high standards. Whether it’s front-of-house or behind the scenes, operational excellence is about creating seamless processes that guarantee consistent quality every time. Training ensures that your team is equipped to follow these systems flawlessly, so that each guest receives the same level of care and attention—no matter who is on shift. It’s not about individual talent but about building systems that uphold your brand's promise of exceptional service. Hashtags: #OperationalExcellence #HospitalityIndustry #ConsistentService #TeamTraining #CustomerServiceExcellence #OperationsConsulting #ServiceIndustry #SeamlessExperience
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