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#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

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#hiring Technical Support Team Lead, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #ITCommunications Apply: https://lnkd.in/grjNf5YZ The Technical Support Team Lead oversees and manages a team of technical support professionals who provide hardware and software technical support to customers, internal users, and internal IT support functions. This role involves a combination of technical expertise, leadership skills, and customer service best practices to ensure efficient and effective resolution of technical issues, as well as overseeing the provisioning, fulfilling, and shipping of hardware orders and supporting internal IT needs.Team LeadershipLead, mentor and coach a team of technical support specialistsSet performance standards, monitor progress and provide feedback to team membersFoster a positive and collaborative team culture that promotes excellence in serving customersTechnical ExpertiseDevelop and maintain an in-depth knowledge of Skykit hardware and software products and solutionsAssist team members in troubleshooting complex technical issuesStay up-to-date with industry trends and emerging technologiesManage ServiceCloud workflow and ticket processingCustomer SupportRespond to escalated customer inquiries and issues, ensuring timely resolutionHandle complex technical problems and guide team membersCollaborate with other departments to improve overall customer experienceProvisioning and Hardware FulfillmentOversee the provisioning of hardware and software resources for customers and internal users and ensure accurate and on-time fulfillmentMonitor and track hardware inventory levels and coordinate with Product and Accounting to prevent shortages or overstock situationsShipping & LogisticsManage the shipping and logistics process for hardware orders ensuring timely delivery to customersMaintain shipping and tracking systems for hardware ordersCollaborate with shipping vendors to minimize shipping costsInternal IT SupportOversee and provide IT support to internal teams, assisting with troubleshooting and problem resolutionProcess ImprovementIdentify and implement improvements in technical support, provisioning, fulfillment and IT internal processes and proceduresContinually streamline workflows to enhance efficiency and productivityMonitor and analyze support metrics to identify areas for improvementDocumentation & TrainingMaintain and ensure documentation is up to date for hardware and software support, provisioning, fulfillment, and internal IT support proceduresProvide training and knowledge-sharing sessions to team membersEnsure team members have access to the necessary resources and toolsReporting & CommunicationPrepare and present regular reports on team performance, provisioning, fulfillment of key metricsAssist in forecasting support needs, hardware orders, internal IT requirements, and resource allocation

#hiring Technical Support Team Lead, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #ITCommunications Apply: https://lnkd.in/grjNf5YZ The Technical Support Team Lead oversees and manages a team of technical support professionals who provide hardware and software technical support to customers, internal users, and internal IT support functions. This role involves a combination of technical expertise, leadership skills, and customer service best practices to ensure efficient and effective resolution of technical issues, as well as overseeing the provisioning, fulfilling, and shipping of hardware orders and supporting internal IT needs.Team LeadershipLead, mentor and coach a team of technical support specialistsSet performance standards, monitor progress and provide feedback to team membersFoster a positive and collaborative team culture that promotes excellence in serving customersTechnical ExpertiseDevelop and maintain an in-depth knowledge of Skykit hardware and software products and solutionsAssist team members in troubleshooting complex technical issuesStay up-to-date with industry trends and emerging technologiesManage ServiceCloud workflow and ticket processingCustomer SupportRespond to escalated customer inquiries and issues, ensuring timely resolutionHandle complex technical problems and guide team membersCollaborate with other departments to improve overall customer experienceProvisioning and Hardware FulfillmentOversee the provisioning of hardware and software resources for customers and internal users and ensure accurate and on-time fulfillmentMonitor and track hardware inventory levels and coordinate with Product and Accounting to prevent shortages or overstock situationsShipping & LogisticsManage the shipping and logistics process for hardware orders ensuring timely delivery to customersMaintain shipping and tracking systems for hardware ordersCollaborate with shipping vendors to minimize shipping costsInternal IT SupportOversee and provide IT support to internal teams, assisting with troubleshooting and problem resolutionProcess ImprovementIdentify and implement improvements in technical support, provisioning, fulfillment and IT internal processes and proceduresContinually streamline workflows to enhance efficiency and productivityMonitor and analyze support metrics to identify areas for improvementDocumentation & TrainingMaintain and ensure documentation is up to date for hardware and software support, provisioning, fulfillment, and internal IT support proceduresProvide training and knowledge-sharing sessions to team membersEnsure team members have access to the necessary resources and toolsReporting & CommunicationPrepare and present regular reports on team performance, provisioning, fulfillment of key metricsAssist in forecasting support needs, hardware orders, internal IT requirements, and resource allocation

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#hiring IT Support Specialist II, Washington, United States, $95K, fulltime #jobs #jobseekers #careers $95K #Washingtonjobs #DistrictofColumbiajobs #ITCommunications Apply: https://lnkd.in/gW_skC44 This is NOT a remote position. POSITION SUMMARY: The IT Support Specialist II is a critically important role situated in the IT Department responsible for in person, telephone, and hardware support of all firm authorized technology and related services, including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist II is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms - especially related to the processing of legal documents. The IT Support Specialist II supports the firm's IT System Engineers and must be able to resolve Help Desk trouble tickets quickly, pleasantly and efficiently. This position also provides new hire training and desk side coaching to attorneys and staff on the use of all of the firm's supported technology. KEY RESPONSIBILITIES: SPECIFIC DAILY RESPONSIBILITIES 1. Resolve end user calls presented by phone, email, or face to face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.2. Log each user ticket as it occurs, monitor the firm's ticket queue dashboard, and resolve all assigned IT incident tickets using the firm's IT Service Management System.3. Resolve escalated local office or group assigned incident tickets.4. Use the firm's knowledge base of prior experience or consult other IT team resources in order to resolve incident tickets.5. Escalate tickets to appropriate support teams, when needed.6. Follow up on open issues in each ticket with appropriate escalation teams and provide regular progress updates to customer.7. Refer risks to the firm's information security to the firm's IT Security Team and validate users requesting changes to their account or resetting their password.8. Record issues and document troubleshooting efforts using the firm's IT Service Management System.9. Conference room setup with video conferencing equipment, projectors. 10. Tracking of leased hardware and purchased inventory. PERIODIC RESPONSIBILITIES 1. Participate in monthly IT maintenance server and desktop updates, and annual fire life safety shutdown testing.2. Perform lease returns, including preparing hardware to replace items that are due back to be returned, scheduling retrieval of old hardware from users, and wiping hardware prior to returning to leasing company.3. Participate in on call rotation, responding to after hour calls within firm defined service levels.4. Work with IT team members on testing software applications, firm deployed images, and updating technical documentation.5. Assist with employee onboarding, including

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#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

Location: Milwaukee, WI