Jennifer Tescher’s Post

The Office of the Comptroller of the Currency released a groundbreaking new report today making the case for why #finhealth is important to the agency, and why it is something #banks should be measuring. The report lays out a framework three key metrics - #stability, #resiliency, and #security. Acting Comptroller Michael J. Hsu shared the genesis of this work at the Financial Health Network's #EMERGE2024 conference, and he called on banks to join with the OCC to test the metrics. Let me reinforce the Comptroller's call to action: What gets measured gets managed. If banks expect their customers to #trust them, they need to start by centering their needs. It's time to add #customer #outcome metrics to bank dashboards. Join us on the journey to support #financialhealth for ALL!

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