J.D. Power’s Post

🏨 Top Hotels Ranked in J.D. Power's Latest Satisfaction Index 🏨 New research from the North America Hotel Guest Satisfaction Index by J.D. Power reveals how travelers rank hotel chains based on their experiences. Despite rising prices, luxury and upper upscale categories see steady or increased satisfaction. “The real focus is on the hotel property for everything from room cleanliness to interactions with front desk personnel,” says Andrea Stokes, Hospitality Practice Lead at J.D. Power. Hit the link and check out the top-ranked hotels and more insights at Travel + Leisure. #hospitality #hotels #customerexperience #travel #luxurytravel

PhocusWire has truly captured the essence of the need to modernize guest experiences in its latest article. As I prepare for my next overseas trip—a 20-hour flight with an early morning arrival—I find myself wishing for the option to check in early, even for an additional fee. Instead, like many times before, I’ll likely be changing in a bathroom and catching some rest on a lobby sofa. It's encouraging to see industry experts addressing this need. Some of my favorites like Matthijs Welle are showcasing how Mews has been transforming traditional hotel operations with innovative solutions. Their work exemplifies how a forward-thinking mindset can push the boundaries of what’s possible. Similarly, Plusgrade's own Paul Rantilla has highlighted how our technology seamlessly integrates options like early check-in and late check-out into the guest experience, enhancing comfort and convenience before guests even begin their journey. Ultimately, it’s all about offering flexibility and personalization to create exceptional guest experiences while driving profitability for hotels. #Hotels #HotelTechnology #HotelTech #HospitalityTechnology #HospitalityTech #GuestExperience

We share 10 tips for getting a late checkout at Hyatt hotels #luxurytraveldiary #luxuryhotel #luxuryhotelexperience #luxurytravel #HyattHotels https://lnkd.in/gesNJFsY

When I introduce Nappr to folks, I usually stress how beneficial short-term hotel stays can be for busy people on the go (especially if they're tired 😴). But we're actually a great resource for hotels as well! I delve a little deeper into this in the Hotel Business Magazine article below. 🏨 💤 👍 #Hotel #Hotels #hospitalityprofessionals #hotelindustry #lodging #insight #rest #relaxation #Nappr https://lnkd.in/evSASzPw

Elevate Hotel Ancillary Revenue with These 5 Proven Strategies #hotels #hoteliers #hotelrevenue #revenuemanagement #ancillaryrevenue

The J.D. Power study finds that high-end hotel segments are seeing steady guest satisfaction improvement while more affordable hotel segments are showing declines. #hotelinvestmenttoday #hotel #hospitalitynews #hotelnews #hospitalityindustry #hospitality #hotelguests #luxury

Why More and More Hotels Are Embracing Digital & Cashless Tipping. #cashlesstipping #digitaltipping #tipbrightly #tippingmadeeasy #poweredbyappreciation #travel #hotels #hospitality #housekeeping #luxuryhotel #boutique #leisure  https://lnkd.in/gFtJchH3

How can hotels improve profit margins? For JLL's Hotels & Hospitality Group's Katie Krieger and Susie Park, it’s all about this: #HOTELS #hotelnews #hospitality #hotelindustry #lodgingindustry #hospitalityindustry #profitability

Hotels are not only competing with traditional direct booking disrupters, such as online travel agencies but also newer players, such as credit card companies. These companies entice customers with additional incentives to book through their platforms, giving them greater control over the entire booking process. If you consider how many choices there are for consumers when booking travel accommodations, the questions then become: ◽How does customer perception, brand awareness, and potential consolidation impact their choices? ◽How does the brand stand out and rise to the top within the crowded arena of booking choices? To thrive, it's essential to adopt a strategic, forward-thinking approach to maximize market position, property performance and asset value.

With a growing number of global brands and a crowded booking marketplace, hotels can enhance profit margins by promoting direct bookings, brand loyalty, and strategically partnering with credit card companies. Additionally, understanding market dynamics and optimizing cost management are essential for maximizing profitability and asset value in the competitive hospitality industry.