Jonathan Corbin’s Post

Are your customers really at the center of your CX? We've been working to actually shift the CX culture, and now the White House agrees—because apparently, we're onto something. The government's new initiative, "Time is Money," aligns perfectly with Interactions' motto: Customers Rule! For too long, customers have suffered through a digital loop of "one-size-fits-all" service. But we know better—companies aren’t one-size-fits-all, and their CX shouldn’t be either. At Interactions, we partner with companies to ensure customers are truly at the center of everything they do—because that’s where the magic happens. Learn more on how to put your customers where they belong—at the center. https://lnkd.in/gZnP6iRp  #CustomerService #CXInnovation #CX #FutureOfCX #EffortlessExperience #CXLeaders #HITL #HumanInTheLoop #Interactions #PredictiveAI #GenerativeAI #ConversationalAI

Harnessing the human experience is fundamental in establishing robust organizational relationships in the advancing digital era. GenAI serves to elevate this experience, offering conversational interfaces that streamline information acquisition and decision-making processes. This approach amplifies productivity and encourages positive interactions, morphing technology into a user-friendly tool. The result - stronger, lasting customer relationships. The future of business interaction is #GenAI, and organizations like Comcast that recognize the importance of building a humanized approach to technology is truly the future. #iworkforComcast #GenAI #ArtificialIntelligence #DecisionMaking https://lnkd.in/eQmaD3J3

📰 News: 📰 👀 Ready to Turn Your Business into a Customer-Centric Powerhouse? 🚀 Let's talk about why building a customer-centric culture isn't just a nice-to-have—it's a must-have, and the secret sauce is data, artificial intelligence -AI-, and a strong business culture. With AI leading the charge, your business can understand, predict, and ultimately delight your customers like never before. But first, some quick numbers to get your attention: 📈 Businesses with a customer-centric focus are 60% more profitable than those that don't. 💡 Companies leveraging AI for customer interactions see a 30% boost in customer satisfaction. 🔍 Data-driven decisions can lead to a 23% increase in revenue. Ready to pivot your business model? Here’s how AI and data can make you the customer-centric icon you were meant to be: 1. --SoundHound AI--: Imagine a world where customer service is instant and engaging. Thanks to rising AI stars like SoundHound AI, interactions are more interactive and data-driven, making every customer touchpoint a breeze. 2. --Recursion Pharmaceuticals--: They’re not just discovering drugs; they’re redefining customer experience in healthcare. Their predictive platforms speed up response times, providing such efficient service that other industries can only envy. 3. --Broadcom--: AI relies on data centers and chips, and Broadcom's AI-related sales have skyrocketed to $3.1 billion! That’s the kind of large-scale, data-driven infrastructure you need to support a top-tier customer experience. Time to join the tribe? Hit that follow button and let's chat about your journey to becoming a customer-centric champion! Drop your thoughts below; I'm all ears! 👇 -CustomerCentric -AI -BusinessGrowth -AnniQ #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Strategy #Innovation #Business #ArtificialIntelligence #CEO #Founder #AnniQ https://lnkd.in/edYuK-Mk

#himss24 is abuzz about the potential of #ai and #genai in #healthcare. Brace yourselves, because the momentum is only going to gain steam from here.   Feeling a bit out of the loop on all things AI and genAI? No problem! Get smart on genAI while you're getting your steps in on the show floor. Tune into to this episode of Forrester's The CX Cast, featuring the one and only marvelous Martha Bennett. She breaks down concepts like LLMs and probabilistic models with finesse. #generativeai #cx #healthcaretechnology

🌟 Exciting times in the industry! Have you heard about the latest trends making waves? Let's discuss how AI is revolutionizing customer experience. 🤖💬 Or maybe you're intrigued by the rise of remote work and its impact on company culture? 🏡💼 Share your thoughts below and let's stay ahead of the curve together! 🚀 #IndustryTrends #Innovation #FutureOfWork 🌎

#BigCXUpdate: 8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage 🦾 CX Today’s Charlie Mitchell hosts Chris Angus, VP of Contact Center Engagement, 8x8. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything 8×8, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/eEs-hkSX #cx #cxnews #ccaas

#BigCXUpdate: 8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage 🦾 CX Today’s Charlie Mitchell hosts Chris Angus, VP of Contact Center Engagement, 8x8. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything 8×8, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/ej6_EDt8 #cx #cxnews #ccaas

Unleashing GenAI Potential for Business Transformation Discover how companies achieve remarkable productivity gains and create groundbreaking customer experiences with GenAI. From broad, diffuse productivity improvements to reshaping entire business models, GenAI is not just the future—it's transforming our present. Dive into our video to explore real-world success stories and expert insights on making the most of GenAI. #GenAI #BusinessTransformation #Innovation #xite

With #GenAI shaping the landscape, #CXprofessionals must balance the pressure to deploy new tech advancements with #CXdelivery. How do we harness these capabilities while keeping the #CX goal in sight? Earlier this week, I had the opportunity to participate in a panel hosted by #cxtrailblazer Lara Truelove in collaboration with #CXPA and the Center for Experience Management, delving into this crucial topic. Key takeaways: 🤓 Dive in, #becurious, experiment, and stay open-minded. 🔤 Start with a simple use case. #play #refine #validate ⭐ Have you looked at your internal processes? Tempting to start with customer-facing AI solutions, but let's acknowledge the impact of boosting internal efficiencies on delivering great #customerexperiences. Appreciation to moderator Richard J Mayne and fellow panelists Francis Goh, CCXP, Digital Innovation CX Leader Madhura Chavan, and Akhil Bhan for sharing their invaluable insights!

Hi guys, Are you ready to take your customer experience (CX) automation strategy to the next level with AI? The tech, platform, preferred LLM, and use cases are all set. But what about your team? Join Frank Schneider, AI Evangelist at Verint, as he delves into the critical aspects of team dynamics and collaboration in AI-driven CX automation projects. Here's what you can expect: 1️⃣ Team Dynamic Considerations: Learn how to structure your internal team effectively for maximum success and impactful wins. 2️⃣ Collaborative Tools and Methodologies: Discover the tools and methodologies that foster internal alignment and streamline your AI deployment process. 3️⃣ Training and Skills Development: Get insights into how to cultivate a culture of continuous learning and skill development post AI launch for sustained positive momentum. Frank will be sharing real-world experience examples from Contact Center and Customer Experience initiatives, providing practical strategies and actionable insights. Don't miss out on this opportunity to supercharge your CX automation efforts! Join us here: https://lnkd.in/gWknv2rG #AI #CXAutomation #TeamDynamics #Collaboration #SkillsDevelopment #Verint #CustomerExperience #ContactCenter #AIInnovation