☕ What Can Construction Leaders Learn from Starbucks? A Lot More Than You'd Think! ☕
Let’s be real—construction teams run on coffee. From early morning site meetings to those long project days, the fuel of choice for many of us is a hot cup of joe. But what if we could take lessons from one of the most successful coffee brands in the world and apply them to our own work in construction?
Joseph A. Michelli’s The Starbucks Experience offers five key insights that can revolutionize how we approach leadership, customer service, and even the way we treat our teams. The central theme? Everything Matters.
Here’s what Starbucks teaches us that we can bring to our industry:
🔨Everything Matters: Whether it's the quality of the coffee beans or the smile from a barista, Starbucks knows that every detail contributes to the overall customer experience. In construction, every interaction—whether with a client, a subcontractor, or a site manager—shapes our reputation. Paying attention to the small stuff makes all the difference.
🎁 Surprise and Delight: Starbucks creates memorable moments through unexpected acts of kindness—like a complimentary drink or remembering a regular’s favorite order. What if we did the same for our clients? A small gesture, like going the extra mile on a project, can leave a lasting impression.
🏙️ Build the Community, From the Ground Up: Starbucks isn’t just a place to get coffee; it’s a community hub. In construction, it’s not just about building structures—it’s about building communities. By making our teams representative of the communities we ultimately serve, we foster prosperity through opportunity. We’re not just constructing buildings; we’re creating a lasting impact.
🔄 Embrace and Drive Change: Starbucks continuously innovates, from new product lines to more efficient operations. Similarly, construction is evolving with technology, sustainability, and new materials. Embracing change helps us stay ahead of the curve and better serve our clients.
🤝 Be Genuine: At the heart of Starbucks’ success is authenticity—every employee is empowered to connect with customers on a personal level. In our field, building trust through genuine relationships can set us apart from the competition. Be real, be reliable, and people will notice.
The takeaway? Whether you’re serving up coffee or managing a construction project, everything matters. So next time you’re grabbing that cup of coffee on the way to the job site, think about what Starbucks does right and how those lessons can be applied to our industry.
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CEO at Maine Course Hospitality Group
1moGreat to see the continued success of group one team. A valued partner of Maine Course Hospitality Group