Vehicle Receiving Process:
*Meet & greet the customer
*Confirm all customer information updated on DMS (VIN, Name, Mobile & Email)
*Check the customer concerns & asking open questions
*Put a protector covers, perform vehicle around & interior checks & fill the VHC
*Offering a carry bag to customer in order to remove his valuable things from the vehicle & obtaining his signature upon RO creation
*Check FA status on IVH
*Create a RO for all customer’s concern with & putting the proper stamp (Appointment, customer waiting, repeat repair …etc.)
*Inform the customer for all work to be done on his vehicle (Regular service or Repair Work)
*A realistic promise time to be given to customer & written on the RO.
For regular service, inform the customer that vehicle will be delivered on the same day
*For Mechanical repair, inform the customer that extra time needed for diagnostic purposes
*The price of regular service to be written on RO & provide the customer with approximate price for repair work but the exact price & time to be notified after inspection.
*Customer Communication sheet to be attached to RO and should be dully filled with all customer’s updates.
*The above process must be done within 15 Minutes (If QC is not involved).