TGIF……….. Or how about let’s be thankful for another Friday? What we say and how we say it ,will make the difference of setting someone’s day or breaking someone’s day. Thank you for calling—————— Thank you for choosing to call. Our customers can call anyone, yet they choose to call us… let’s recognize them for this. I need you to do this…….. Could you please help me with this? Don’t do it that way…….. Can I show you how? Let’s make sure we are giving our high performers purpose and opportunities today. Giving our lead techs a chance to have a break from time to time, by giving them some of those bread and butter repairs, and let them see us helping the newer techs organize their new tool carts… to continue to bring efficiency to our shops and support to them. Let’s congratulate an advisor today on their strengths and help them rise in an opportunity for improvement. Our Team doesn’t expect perfection from us, they demand that we practice what we preach and watch us put into action what we say. Our teams will be more willing to work to expectations….. When we Coach with purpose and appreciation.
Well said!
This is so true. Words must be chosen very carefully. I had a GM tell me once, "It's not what you say, it's what they hear you say."
I completely agree! How we communicate and show appreciation can truly impact someone's day. Let's inspire and support our team members to reach their potential. Great message 😊
Director of Marketing at Motor World Auto Superstore
11moThings have really changed in the car biz ! There was a time you had to have balls in this business! Literally!