AI has been transforming CX for 30 years. But now that generative AI has gone mainstream, the acceleration at which customer expectations are changing is mind-boggling. 🤯 That's why we created a special place where community and CX managers, administrators, and developers can ask questions and collaborate with experts and peers about any matter related to customer self-service and assisted support. It is designed to help you understand and adopt new technologies and best practices faster than ever! Join us today at https://lnkd.in/ggastSTd or read more about it in our article. #customerexperience #cx #enterprisecommunity https://hubs.li/Q02G1C_20
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Enterprise Account Executive | SaaS Sales Expert | Driving Growth & Innovation | Champion of AI Solutions | Hunter
Who's going to Enterprise Connect this year? Elevate your customer experience journey with Talkdesk AI at booth 1729 during Enterprise Connect!
Excited to meet you at Enterprise Connect! Swing by booth 1729 to chat with us about our customer service solutions and how Talkdesk can elevate your CX. Let's discuss how AI can be your go-to tool for a successful customer experience journey. See you next week! 🚀 Register here: https://bit.ly/3VaTmtT #TalkdeskAI #EnterpriseConnect #customerservice #contactcenter #CX #AI #innovation
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Top Technology Trends for Customer Service in 2024 🔷 CX professionals utilize AI, including chatbots, voicebots, and analytical tools, to enhance customer experience and operational efficiency in contact centers. 🔷 But that's just the beginning. With the increasing popularity of self-service options, businesses employ knowledge bases, interactive guides, and video tutorials to cater to the varied needs of today’s customers. 🔷 And let's not overlook generative AI solutions, which act as support systems for customer service teams, streamlining processes, boosting responsiveness, and enriching the quality of customer interactions. Discover more: https://lnkd.in/dSiP-FYC #aitechnology #customerservice #generativeai #cx
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Attending CS Week? Looking for innovative solutions to improve your company's customer experience while reducing your support costs? Discover how Inbenta is revolutionizing customer service with our complete Customer Experience Platform powered by AI. Drop by Booth 101 and meet our AI experts Alex Disbrow and Ethan Harsha. See how AI could transform your business. #AI #CX #CSWeek #ConversationalAI #GenAI
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Since the meteoric rise of generative AI (#GenAI), companies have been scrambling to find tangible ways to use it in their approach to customer engagement, support and satisfaction. GenAI-driven solutions transform contact centers from traditional customer service hubs into comprehensive technology shops. Centers can now be equipped to manage, monitor and analyze their operations in a holistic manner. By integrating various GenAI solutions, businesses can create a seamless ecosystem that not only addresses the current needs of customers but also anticipates future trends and challenges. Here are 7 ways generative AI can drive innovation in CX strategies 👉 https://foundever.link/2u7 #AI #CustomerExperience #CX #BPO
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😡 A huge 70% of customers say they'd leave a company after a poor customer experience - delve into more essential insights like this in Verint's brand new State of Digital Customer Experience Report for 2024. The report at a glance shows some key trends 📊 to be aware of: ✅Speed and Efficiency: Customers want quick responses and issue resolution which is driving demand for AI-powered intelligent virtual assistants. ✅Investment in AI: Businesses are significantly increasing their investment in AI technologies, with 66% planning to boost their spending to enhance CX. ✅Focus on AI Outcomes: Businesses should focus their AI efforts on delivering practical, outcome-oriented solutions that meet customer needs. Download your copy today. #CX #CCaaS #OpenCCaaS #AI #CustomerSatisfaction #IVA #Bots #CXAutomation
70% Of Customers Would Leave After Poor CX: Read More In The State Of Digital Customer Experience Report
https://www.verint.com
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😡 A huge 70% of customers say they'd leave a company after a poor customer experience - delve into more essential insights like this in Verint's brand new State of Digital Customer Experience Report for 2024. The report at a glance shows some key trends 📊 to be aware of: ✅Speed and Efficiency: Customers want quick responses and issue resolution which is driving demand for AI-powered intelligent virtual assistants. ✅Investment in AI: Businesses are significantly increasing their investment in AI technologies, with 66% planning to boost their spending to enhance CX. ✅Focus on AI Outcomes: Businesses should focus their AI efforts on delivering practical, outcome-oriented solutions that meet customer needs. Download your copy today. #CX #CCaaS #OpenCCaaS #AI #CustomerSatisfaction #IVA #Bots #CXAutomation
70% Of Customers Would Leave After Poor CX: Read More In The State Of Digital Customer Experience Report
https://www.verint.com
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The CX industry has long-established methodologies, measurements, and tools to deliver a best-in-class customer experience program. As professionals, we strive to implement these to the best of our ability in our respective organisations. Jake Pilgrim, Director and CX Advisor at Medallia, will be joining us at the Customer 360 Symposium in less than two weeks to ask us if we're stuck in a ‘sea of sameness experience loop’? Jake will explore the effectiveness of current CX programs, introduce the next frontier of experience, and level-set on the much-hyped topics: AI and Personalisation. Find out more: https://lnkd.in/gEB53iaW #Customer360Sym #CX #CustomerInsights
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Generative AI's strength lies in its ability to maintain consistency across all knowledge formats. It acts as a dynamic single source of truth that empowers teams to deliver superior customer interactions quickly. AI enables customer service teams to navigate and utilise vast information landscapes with unprecedented efficiency - helping agents meet customer demands much faster than before. 🚀 Learn more about AI as a customer service capability in our report: https://okt.to/FypZ6W #AIinCX #CX #artificialintelligencetechnology
2# How to Meet Evolving Customer Expectations with Artificial Intelligence | Ebook
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Discover AI in CX with IntouchCX at CCW Las Vegas - Booth #1413! This year, we're focused on exploring topics like AI's transformative impact on customer service and employee experiences and revolutionizing the role of AI in enhancing self-service and customer interactions. We're also excited to share how our AI technology not only enhances self-service capabilities but also enriches overall customer interactions through automation and insights, maximizing efficiency throughout every touchpoint. 🕒 Expo Hall Open: June 5, 10 AM - June 6, 5 PM Come meet our diverse team of experts to discuss the current trends, potential challenges, and future directions of AI in customer experience. See you there! #CustomerExperience #CX #AI #CCW #LasVegas #CustomerContactWeek
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According to Gartner, 93% of consumers report high satisfaction when transitioning seamlessly between channels. Learn the best practices and strategies using CCaaS and Generative AI for a better customer experience: https://hubs.ly/Q02qb8GZ0 #Crexendo #CX #CustomerExperience #GenAI #CCaaS
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Experienced storyteller and creative problem solver on a mission to inspire people and help organizations spark joy, live with hope, and create meaningful change.
1moVery exciting to see this go live! 🎉