InvoiceCloud, Inc.’s Post

The insurance industry is ever-evolving, from heightened personalization to automated customer service. Read our five predictions for the insurance industry and start the conversation with your team. #embeddedinsurance #insurtech https://lnkd.in/ecF6iuNz

Did you know? 59% of consumers would consider buying insurance from a non-insurance brand they already use... Learn how your brand can capitalise on customer loyalty in our playbook: 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐢𝐧 𝐚 𝐎𝐧𝐞-𝐂𝐥𝐢𝐜𝐤 𝐖𝐨𝐫𝐥𝐝 𝐀𝐜𝐜𝐞𝐬𝐬 𝐨𝐮𝐫 𝐩𝐥𝐚𝐲𝐛𝐨𝐨𝐤: https://lnkd.in/gpyUjwzh 𝐈𝐧𝐬𝐢𝐠𝐡𝐭: Trust is the #1 reason customers will buy insurance from your brand, surpassing factors like price and convenience. #CustomerLoyalty #InsuranceInnovation #InsurTech #EmbeddedInsurance

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance. Read more here: https://lnkd.in/gk_txgUP #insurance #insuranceindustry #customerexperience

The "State of Insurance Digital Transformation 2023" report reveals that 36% of carriers and brokers expect insurtech to have the biggest impact on customer experience. Despite a slight drop from last year, customer experience remains a key focus in the industry. #digital #customerexperience #insurance

What does it take to genuinely improve customer experience in insurance? This Glassbox blog uncovers how insurers can leverage data to enhance CX. 📈 It also goes beyond the basics, discussing common pitfalls and effective strategies with real examples.

Customer loyalty in insurance is down 28% post-pandemic! Are you keeping up with the digital revolution? This blog by Chris McEachran explores 8 trends shaping the future of #insurance CX. 👇

In the wake of evolving customer expectations, the auto insurance industry finds itself at a critical juncture with only 49% of American clients satisfied with their experiences. It's clear: trust is paramount in this intangible realm, driving the imperative for tech-forward solutions and seamless user experiences that exceed expectations. Let's delve into the evolution of the insurance customer experience in this blog by our SVP and Global Head of Insurance, Vijay Pahuja: https://lnkd.in/dB8atRfK #Insurance #SutherlandInsurance #AutoInsurance

Interesting article about customer experience (CX) at insurance companies. Experience shows that improving CX can also lead to higher retention, new business, and operational efficiencies for both life and P&C insurance carriers. However, the low frequency of customer touchpoints in insurance means that it’s extremely important to get each one right. Hence harness the power of the human touch. Despite the shift toward digitalization, insurers cannot sacrifice the human touch in CX. Furthermore, the inherent complexity of insurance products requires a more deliberate effort from insurers to inform and educate customers. Products need to be simplified and transparent, and product information must be widely accessible and easy to understand. What do you think? Is the insurance industry on the right track?

It was a lot of fun chatting with Tara Kelly about how #insurance carriers are still struggling to embrace personalization. With amazing platforms that are purpose-built for insurance, like the ManageMy and SPLICE Software platform, insurers can; 💲 Deliver more relevant coverage and pricing, 😀 Improve the overall #customerexperience, and 🛫 Increase customer loyalty and retention. #customerforlife #happycustomers