Independent Insurance Claims Adjuster Group’s Post

Claims Management Companies: Investigation and Maximising Your Compensation Claim in the UK When dealing with legal and insurance claims in the UK, utilizing the services of a reputable claims management company can provide significant benefits. One such company, the Quest Partnership based in Maidstone, has a wealth of experience and expertise in this field. Expertise and Guidance Claims management companies like the Quest Partnership have a deep understanding of the claims process and years of experience and experts working alongside Insurers and policy holders alike. We can provide third party support services and guide individuals through the complexities, ensuring all necessary paperwork and documentation is in order. Our experienced professionals can handle the investigation, gather witness statements, and liaise with insurers and legal representatives on your behalf. Maximising Compensation - Quest Claims management have established relationships with a network of legal professionals. This allows us to leverage our connections to secure the best possible outcome for your claim. We can negotiate with insurers and advocate for you to maximise the compensation you receive. Streamlined Process The claims process can be daunting and time-consuming, but claims management companies can streamline it significantly. They take on the administrative burden, handling communication, paperwork, and deadlines, allowing you to focus on your recovery or other priorities. Personalised Support - Companies like the Quest Partnership pride themselves on providing personalised support throughout the claims process. We assign a dedicated case manager to ensure you receive attentive and tailored assistance, addressing your specific needs and concerns. Expertise in Complex Claims For complex claims, such as those involving personal injury or financial services, the expertise of a claims management company can be invaluable. We have the knowledge and resources to navigate the intricacies of these types of claims and maximise your chances of a successful outcome. By utilising the services of a reputable claims management company like the Quest Partnership , you can benefit from extensive experience, established connections, and personalised support to ensure your legal and insurance claims are handled efficiently and effectively. We provide all types of claims management and support services including investigations and are third party service providers for major national and international Insurance & ReInsurance Companies. #insurance #claims #claimsmanagement #reinsurance #legal #investigations #mga #litigation

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐩𝐚𝐜𝐞 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐱𝐢𝐭𝐲 𝐨𝐟 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 & 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞? Are you looking for a single place to get up to speed on regulatory change & compliance & stay ahead of the game? If so, join me in 𝐌𝐞𝐥𝐛𝐨𝐮𝐫𝐧𝐞 𝐨𝐧 𝐭𝐡𝐞 𝟏𝟖𝐭𝐡 𝐉𝐮𝐥𝐲 for a full-day NIBA & ANZIIF accredited compliance workshop covering all regulatory & Code changes over the past 6 months & upcoming in 2024/25 for general insurance. We will explore the impact of the changes & how they fit within existing financial services laws & Code of Practices, including: - financial advice reforms & impacts for insurance brokers - the review of the GI Code of Practice - supporting vulnerable clients - unfair contracts terms - ASIC's letter regarding claims handling practices - FAR & CPS 230 - 2022 parliamentary flood enquiry In the afternoon session we will walk through a step-by-step process to implement a fit for purpose compliance framework & monitoring program to enable you & your representatives (incl Auth reps) to meet your compliance obligations & protect your business, people & customers. You will take away some simple tools, tips & insights to assist you in managing risk & compliance based on my 40 years of general insurance experience. The course is suitable for insurance brokers, undrwriting agencies, TPAs, insurers, distributors, claim service suppliers & fulfilment providers, external experts & insurtechs. Attending the workshop earns: 𝟲 𝗖𝗣𝗗 𝗽𝗼𝗶𝗻𝘁𝘀 𝗳𝗼𝗿 𝗡𝗜𝗕𝗔 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝟲.𝟳𝟱 𝗖𝗜𝗣 𝗔𝗡𝗭𝗜𝗜𝗙 𝗽𝗼𝗶𝗻𝘁𝘀 You can obtain further details and register for the worshop here: https://lnkd.in/gSSxYXtM The workshop is proudly presented by 𝑻𝒉𝒆 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑰𝒏𝒔𝒖𝒓𝒂𝒏𝒄𝒆 𝑪𝒐𝒎𝒑𝒍𝒊𝒂𝒏𝒄𝒆 𝑨𝒄𝒂𝒅𝒆𝒎𝒚

What is a best-in-class claims proposition today? 👏🏽 "Knowing your client is top of the list because you can’t deliver a best-in-class service if you don’t know your client" – Julijana Sumner, Chief Claims Officer for APAC & Europe Julijana provides some answers in this interview: ✔ Having the right people in the right roles ✔ Supporting clients through difficult scenarios ✔ Harnessing curiosity to differentiate a claims proposition Access the article on Insurance Business 👇🏽

'Being an Insurance Claims Manager' In addition to educational qualifications and experience; to become a claims manager: You must understand the products the organization offers. You must understand the features, benefits, terms and conditions embedded in the products. You must be customer centric and understand the customers needs from a personal perspective. Do not be emotional in processing a customer's claim but be empathetic. Hence, you will pay fraudulent claims. You must be service driven since a claim is a promise made at policy inception and that must be kept to keep the image of the industry alive. Finally, see yourself as the claimant, it helps you to prevent bureaucratic tendencies and improve on claims turnaround time. Do you have an Insurance Policy? Have you ever made an insurance claim? Please let's have your thoughts. #insurance #claimsmanagement #insuranceindustry

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐩𝐚𝐜𝐞 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐱𝐢𝐭𝐲 𝐨𝐟 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 & 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞? Are you looking for a single place to get up to speed on regulatory change & compliance & stay ahead of the game? If so, join us in 𝐌𝐞𝐥𝐛𝐨𝐮𝐫𝐧𝐞 𝐨𝐧 𝐭𝐡𝐞 𝟏𝟖𝐭𝐡 𝐉𝐮𝐥𝐲 for a full-day NIBA & ANZIIF accredited compliance workshop covering all regulatory & Code changes over the past 6 months & upcoming in 2024/25 for general insurance. Facilitated by compliance specilaist Paul Muir, we will explore the impact of the changes & how they fit within existing financial services laws & Code of Practices, including: - financial advice reforms & impacts for insurance brokers - the review of the GI Code of Practice - supporting vulnerable clients - unfair contracts terms - ASIC's letter regarding claims handling practices - FAR & CPS 230 - 2022 parliamentary flood enquiry In the afternoon session we will walk through a step-by-step process to implement a fit for purpose compliance framework & monitoring program to enable you & your representatives (incl Auth reps) to meet your compliance obligations & protect your business, people & customers. You will take away some simple tools, tips & insights to assist you in managing risk & compliance based on Paul's 40 years of general insurance experience. The course is suitable for insurance brokers, undrwriting agencies, TPAs, insurers, distributors, claim service suppliers & fulfilment providers, external experts & insurtechs. Attending the workshop earns: 𝟲 𝗖𝗣𝗗 𝗽𝗼𝗶𝗻𝘁𝘀 𝗳𝗼𝗿 𝗡𝗜𝗕𝗔 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝟲.𝟳𝟱 𝗖𝗜𝗣 𝗔𝗡𝗭𝗜𝗜𝗙 𝗽𝗼𝗶𝗻𝘁𝘀 You can obtain further details and register for the worshop here: https://lnkd.in/gUd3Ryyh The workshop is proudly presented by 𝑻𝒉𝒆 𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑰𝒏𝒔𝒖𝒓𝒂𝒏𝒄𝒆 𝑪𝒐𝒎𝒑𝒍𝒊𝒂𝒏𝒄𝒆 𝑨𝒄𝒂𝒅𝒆𝒎𝒚

𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝘆𝗶𝗻𝗴 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗿𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗼𝗯𝗹𝗶𝗴𝗮𝘁𝗶𝗼𝗻𝘀 I'm currently compiling an obligations rgeister for an APRA regulated insurer. At a Federal level, there are more than 400 obligations that a general insurer needs to identify & manage by mapping to key control(s) & the person(s) accountable. Underwriting Agencies, TPA's & Insurance Broker generally have 150-200 obligations. For smaller sized clients, I include obligation tables within a tailored Risk & Compliance manual so that everything is retained in one place & there is context for the obligations. The important lesson is, how can you manage your obligations if you don't capture [record] them? 𝙎𝙤𝙪𝙧𝙘𝙚𝙨 𝙤𝙛 𝙤𝙗𝙡𝙞𝙜𝙖𝙩𝙞𝙤𝙣𝙨 𝙛𝙤𝙧 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙄𝙣𝙨𝙪𝙧𝙖𝙣𝙘𝙚 The starting point is to get yourself a good text that not only covers the clauses but provides a pathway to any associated regulations or ASIC Regulatory Guides. I use Thomson Reuters 2024 Corporations Legislation & Lexis Nexis Australian Corporations Legislation 2024 - Vol 1 & 2. So what are the key sources of obligations for general insurance? 𝘊𝘩𝘢𝘱𝘵𝘦𝘳 7 - 𝘊𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘈𝘤𝘵 7.6 - licensing issues, general AFSL obligations, Auth Reps, & restricted [broker] terms 7.7 - disclosure requirements: FSG & Cash Settlement Fact Sheet 7.8 - dealing with clients money, lodging financial returns & auditor 7.8A - design & distribution obligations (& TMD) 7.9 - product disclosure: PDS, SPDS, cooling off 7.10 - market misconduct: misleading conduct 𝘈𝘚𝘐𝘊 𝘈𝘤𝘵 Pt 2, Div 2 - unconscionable conduct, unfair contract terms, misleading or deceptive conduct, add-on insurance 𝘐𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘊𝘰𝘯𝘵𝘳𝘢𝘤𝘵𝘴 𝘈𝘤𝘵 includes duty to take reasonable care, UGF & s54 𝘗𝘳𝘪𝘷𝘢𝘤𝘺 𝘈𝘤𝘵 including the 13 Australian Privacy Principles 𝘈𝘗𝘙𝘈 𝘗𝘳𝘶𝘥𝘦𝘯𝘵𝘪𝘢𝘭 𝘚𝘵𝘢𝘯𝘥𝘢𝘳𝘥𝘴 for Governance, Risk Management, Financial Resilience, Recovery & Resolution & Reporting 𝘍𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘈𝘤𝘤𝘰𝘶𝘯𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘙𝘦𝘨𝘪𝘮𝘦 𝘈𝘤𝘵 Also, don't forget: - Insurance Act especially s114 use of words 'insurance' & insurer - Spam Act & DNCR Act - Autonomous Sanctions - DFAT & United Nations and of course General Insurance Code of Practice & Insurance Brokers Code of Practice. 𝙄𝙙𝙚𝙣𝙩𝙞𝙛𝙮𝙞𝙣𝙜 & 𝙢𝙖𝙣𝙖𝙜𝙞𝙣𝙜 𝙤𝙗𝙡𝙞𝙜𝙖𝙩𝙞𝙤𝙣𝙨 - 𝙖 𝙜𝙧𝙚𝙖𝙩 𝙞𝙣𝙫𝙚𝙨𝙩𝙢𝙚𝙣𝙩 Identifying, recording & managing obligations through key controls & accountability, requires some initial investment of resources however the ongoing benefits soon outweigh the costs. Contact me if you would like to discuss how you can record your obligations.

𝐓𝐡𝐞 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐀𝐜𝐚𝐝𝐞𝐦𝐲 - 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐟𝐨𝐫 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 With the launch of 𝙏𝙝𝙚 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙄𝙣𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝘼𝙘𝙖𝙙𝙚𝙢𝙮 we have tailored these services to provide compliance training, education & mentoring to anyone working in the general insurance industry, at all levels & to meet all budgets We should emphasise that the Academy is designed to complement individual's training & professional growth provided by organisations such as ANZIIF, who we deeply respect & support. 𝙏𝙝𝙚 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙄𝙣𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝘼𝙘𝙖𝙙𝙚𝙢𝙮 focuses on compliance across the general insurance industry & is designed for anyone in an underwriting agency, claim management, insurtechs, insurers & insurance brokers. The services are suitable for anyone in an underwriting, claims, broking or risk & compliance role. All services are designed, developed & provided by our Managing Director, compliance specialist, Paul Muir 𝙏𝙝𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 1. 𝑭𝒖𝒍𝒍 𝒅𝒂𝒚 𝒄𝒐𝒎𝒑𝒍𝒊𝒂𝒏𝒄𝒆 𝒘𝒐𝒓𝒌𝒔𝒉𝒐𝒑 Managing compliance in the insurance industry - a full-day, in-person workshop in 𝙈𝙚𝙡𝙗𝙤𝙪𝙧𝙣𝙚 𝙤𝙣 𝙩𝙝𝙚 18𝙩𝙝 𝙅𝙪𝙡𝙮 covering everything to do with governance, risk & compliance in the general insurance industry from a business practice. NIBA members can earn 6 CPD points for attending. 2. 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝒎𝒐𝒏𝒕𝒉𝒍𝒚 𝒄𝒐𝒎𝒑𝒍𝒊𝒂𝒏𝒄𝒆 𝒕𝒓𝒂𝒊𝒏𝒊𝒏𝒈 Each month, we provide a 3 hour compliance training session with numbers limited to ensure we focus on the matters that are relevant & important to you & your role. The training provides an overview of the regulatory & Code obligations & how to manage these within your business. The next course is 𝙏𝙝𝙪𝙧𝙨𝙙𝙖𝙮 13𝙩𝙝 𝙅𝙪𝙣𝙚. 3. 𝙄𝙣𝙨𝙞𝙙𝙚 𝙄𝙣𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝙢𝙚𝙢𝙗𝙚𝙧𝙨𝙝𝙞𝙥 This service is designed to provide 1:1 support for individuals covering compliance advice & guidance (Support level) & coaching & mentoring (Technical level). You have the comfort & assurance that Paul Muir is just a 'click' away. 4. 𝙏𝙝𝙚 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝙄𝙣𝙨𝙞𝙙𝙚𝙧 - 𝙢𝙤𝙣𝙩𝙝𝙡𝙮 𝙣𝙚𝙬𝙨𝙡𝙚𝙩𝙩𝙚𝙧 Subscribe to our monthly newsletter & you will stay across all regulatory & compliance developments impacting General Insurance together with impacts, insights & tips. All articles are personally written by Paul. 𝙇𝙚𝙖𝙧𝙣 𝙢𝙤𝙧𝙚 & 𝙧𝙚𝙜𝙞𝙨𝙩𝙚𝙧 To learn more about the services provided by 𝙏𝙝𝙚 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙄𝙣𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝘼𝙘𝙖𝙙𝙚𝙢𝙮 & to register for the Melbourne Workshop, the virtual training, or to become a member or receive the newsletter, click on the link below https://lnkd.in/g-98WpyN