A careless delivery driver cost her an $87 package and made her go a week without lunch at work.
Here’s the story:
A few weeks ago, Jenny watched a delivery driver:
→ Pull up to her driveway
→ Get out of the delivery truck
→ Walk around the truck (?)
→ Get back in the delivery truck
→ Drive away without leaving packages
The best part? He left one of those notes that says, “Sorry we missed you!” Meanwhile, she’s watching all of this happen from her house.
Needless to say, Jenny was pissed. But that's not the worst of it…
Of course, she went in person to the delivery service the next day (I’ll keep the company private). She asked them why the delivery driver didn’t do his job, and they responded, “The driver informed us he left because your porch light wasn’t on. We’ve already returned your package back to the sender.”
Her package was a weekly meal delivery service.
Of course, the food was ruined and Jenny was out $87. As a single mom of three, she didn’t exactly have the extra time to make lunch for the week, making matters worse. The meal delivery company didn’t offer package protection and she was already stretching her budget for convenience — she stopped ordering from them altogether, and it wasn’t even the company’s fault.
We hear about package horror stories like this all the time at SavedBy Package Protection. By allowing customers to protect their orders, they won’t be stuck with the bill (or without product) when mistakes inevitably happen.
I know Jenny wishes she had SavedBy… make sure your customers aren't wishing they did too (send me a message if you’re curious) 🤝
VP of Logistics at Imperfect Foods
8moWe have an AMAZING Team of drivers!! I am so proud of them and the work they do everyday!!