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Voice authentication is imperative. It's not just member accounts that can be threatened by fraud in the #contactcenter. A savvy identity thief could compromise all data in your #creditunion by convincing the #helpdesk to help them with a password reset. Learn more in this Illuma article: https://hubs.li/Q02FFfF70
Join us in Houston, TX, from September 4-6, 2024, for the Elevate Credit Union Leadership Summit! 🚀 Credit Union Executives, Leaders, and FinTech Innovators don't miss this opportunity to stop by our booth and discover the cutting-edge capabilities of Illuma's voice authentication software. Learn how we can help you enhance security and streamline member experiences. 📅 Mark your calendars and see us at the Summit! #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Why choose Illuma for your caller verification needs? 🤔 ✅ Affordable solution ✅ Quick deployment ✅ User-friendly interface ✅ Responsive support team At Illuma, we're committed to bringing cutting-edge voice authentication to community financial institutions without the big bank price tag. Our secret? We partner closely with credit unions and community banks. They're not just our clients - they're our investors and innovation partners. Their feedback drives our features, ensuring our software evolves to meet real-world needs. Ready to elevate your caller verification process? Let's chat! - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
🚨 Attention Financial Institutions: Is Your Call Center Fraud Prevention Up to Date? Brand reputation can suffer severely when breaches or fraud occur. With answers to security questions becoming more accessible to fraudsters through social media and data breaches, it's time to evolve our approach. At Illuma, we're committed to protecting community financial institutions (CFIs) and their customers from social engineering and account takeovers. https://bit.ly/3OWnF2e How are you adapting your fraud prevention strategies? Let's discuss in the comments 👇 #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Imagine a world where your average handle time was so low that agents could take their time on each call to educate account holders and help them access more financial products and services. How would that impact the performance of your financial institution? Learn about one simple way to reduce AHT and improve caller experience while giving agents the breathing room to deliver more value. #banking #voiceauthentication #contactcenters #callcenters #memberexperience #customerexperience
“As a 60 employee credit union, we run very lean and don’t have a lot of extra time to do things outside our normal job. Deploying Illuma was an easy, seamless project. It didn’t take a lot of energy, which is great for us.” - Eric Valla, CIO WyHy Federal Credit Union Contact us today to set up a demo - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
🚀 Exciting news! Our voice authentication solution, Illuma Shield™, is delivering impressive real-world results: ✅ Authenticates voices in seconds ✅ No annoying security questions ✅ 80%+ reduction in authentication time Streamline your call center operations and enhance customer experience. Learn more about how Illuma Shield™ can transform your authentication process: https://bit.ly/3tdIcGI #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
“We’re always trying to push down call handle times. Illuma represented a great way to have a really high degree of accuracy in verification. It’s really well integrated into our phone system, so it wasn’t like a whole separate product that we had to do, and it is certainly saving us a lot of money.” - Tim Walters, Member Experience Manager, WYHY Federal Credit Union Contact us today to set up a demo - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
