Leading People
In a city where there are several hotels, all hotels were doing fairly well in terms of business except one. On interacting with the leader, he said this - These people are paid to do a job and that is all I expect them to do. If they don't like it, the door is open.
If you refer to your team as just 'these people', you've already started on the wrong foot. Just because you manage a hotel doesn't guarantee that your employees see you as a leader.
Gaining the respect and support of your team does not come from the position that you hold. Employees need to be 'led'. Employees are the key to running a successful operation. Ignore this fact at your own peril. If you analyse what actually happens in your hotel every day, you'll see clearly that there are three basic dimensions - the what, the how and the who.
The what refers to the goals you are trying to achieve. This is what sets you up for excellence. It includes your plans and targets you have put in place to achieve your goals.
The how refers to the manner in which the work gets done. It includes productivity, efficiency and quality.
The who refers to all the staff you employ to do the work. It involves their commitment, competence and motivation.
You don't have to be a superhero to understand that the what and the how are ultimately dependent on the who.
#HotelManagement #Hotel #Leadership #Excellence
Partner - The Baldwin Group
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