Hospitality Exchange kicked off yesterday and our Project Director Roisin McKee attended. An amazing line-up of speakers explored the exciting theme of automation vs personalisation.
💡 Key takeaways:
🔸 Balance tech and personal touch: The future blends technology with meaningful human connections.
🔹AI for routine tasks: Let AI handle the mundane, so your team can focus on delivering exceptional guest experiences.
🔸 Consumer trends matter: Guests crave personalised service, seamless tech, and unique, memorable moments across all channels.
🔹 Enhance guest experience: Strive for continuous improvement, making every guest interaction better than the last.
🔸Boost creativity with AI: Leverage AI to inspire and elevate your creative strategies.
🔹 Develop future leaders: Focus on self-leadership, trust, ethics and a clear vision.
🔸 Emphasise emotional intelligence: Equip your team with emotional intelligence skills to meet future demands.
🎉 A huge congratulations to all the Rising Stars recognised today for shaping the future of hospitality! 🌟
#HospitalityExchange #FutureOfHospitality #RisingStars
NIHF President Eddie McKeever ready to begin Hospitality Exchange 2024 at Crowne Plaza® Hotels & Resorts Belfast. #NIHF #HE24
Front Desk Agent at Hampton Inn and Suites by Hilton
3moCongratulations 🎉🎈🎊